Fredericksburg Auto Spa

i purchased the vip package and came away with the front if my car still covered in bug juice.

The service at this establishment is extremely under par, the quality and associated price is sickening, they’re robbing people. I have gone only once and will not return back, having paid the $ 30 VIP service after contemplating the other ‘packages. The inside dash was barely even wiped down, no other areas addressed, and the vacuum was touched upon the floor in two small locations without any apparent arm motion that typically is required. I’m new to the area, having been to many other car/​auto washes in major metropolitan areas… this place is by far the worse ever encountered. Any post that says otherwise is straight up lying and likely an employee or administrator.

Just had my car detailed here. At first I balked at the $ 240 starting price, but my kids had destroyed my vehicle moving from the West Coast to the East Coast. It was bad… crushed food, spilled milkshake in the carpet, dust and grime everywhere. I was happy to hear they give a 10% military discount, so I went for it!
I did a night drop the day before and picked up my car later that evening. It seriously looked brand new. The wax that they used felt so smooth and looked really shiny. The wheels and rims were thoroughly cleaned and there wasn’t a spot of ‘kid’ left in the vehicle. I almost hate that I have to put my car seats back in it.
The bonus? Discovering that they can do an upgraded mini-​detail when I need it from now on for about $ 60 in a similar window to the VIP car wash. Very nice.

Very disappointed with this establishment. Went there because of the «great» reviews but after going it led me to believe some of the reviews were fake. Read those reviews again and you can tell, especially the ones that brag about certain dimensions and services offered. The Google ones are worse, they sound like 9 reviews came from the same person.
Anyway, got the $ 70 wash and wax on my brand new SUV. This included wiping off the dash and washing the windows. I only owned the car for two days so it was already pretty clean. There was so much overspray from the armor all like product you could tell some parts where half shiny and half not. The windshield was wiped down with a dirty rag so it was dirtier than when I came in. To top it off, the car had tire shine sling all over the sides and back of the car as soon as I drove off.
I didn’t notice the monthly plan until after, basically buying two washes and getting the rest of the month free. I asked if I could convert the VIP wash I just purchased and there was no way they would do it for me. Too late, already paid. I even told the guy when I pulled up that it was my first time. The one good part was he didn’t try to up sell me but didn’t mention the monthly plans either.
The worst part of the experience came when I came back to get the tire shine sling fixed. I was accused of lying because they used «water based» tire shine and it was impossible. There was no way he was going to fix it for me. I left feeling like a fool.
I was persistent and called the manager Todd the next day and he admitted they used the silicone based tire shine when you combine the wash with the wax service. It’s a much better product but if you get the express wax it doesn’t give it enough time for the tire shine to dry. No apology for how his employees treated me though. This is the «great» customer service from everyone’s reviews? Beware of fake reviews!
Lastly, noticed horizontal scratches on right rear door. My SUV only had 5 miles on it when I bought it. Were these scratches from the factory or the car wash? Hmm

Don’t waist your time. Have you gone to place where the service was completely lousy, but the business expect you to pay full-​service price??? Well look no further, b/​c this place fits the bill.
After reading all the «great» reviews, I felt confident bringing my vehicle here for a wash and wax. Geez. I was sadly mistaken. I purchased the expresswax at $ 60 which is the works for the exterior. I left feeling swindled out of $ 60 bucks. The guy who waxed and buffed my car seemed totally disinterested in carrying out his job. And it showed in the end result. After receiving my car, I noticed bugs stains and marks of dirt on the hood and front bumper. I addressed this with the wax guy. He then proceeded to wipe away the bugs and dirt with one of his grimy towels. He provided every excuse as to why he was unable to remove the bugs and dirt. Please… Save the excuses, really!!! Needless to say, my vehicle will never see the light of day in this place ever again. Folks work too hard for their money to waist down the drain. You should not pay full price for down-​right lousy service.

I purchased a one-​year VIP pass which gets me unlimited washes for the cost of 12 washes. As I get my car washed monthly it seemed like a good deal.
Since becoming an EAS VIP two months ago my SUV has been washed there approximately eight times. Half of the washes have been perfect (i.e. shiny outside, very clean inside, spotless windows). Twice, however, my interior windshield was left smudged and streaked as if cleaned with a dirty or oily cloth. And, unfortunately, this only becomes apparent at night when your windshield is lit up by the headlights of other vehicles.
On another occasion my rear wiper was broken during the wash process and my paint was scratched as a result. No one noticed the damage when drying my car although it was very hard to miss. I spotted it immediately when, during my usual post-​wash inspection, I walked to the rear of the vehicle. When I brought it to their attention they offered to have the manager come speak with me but I declined. A new wiper blade will not break my bank and the scratches, while irksome, were minor. I now ask them to tape my rear wiper down before taking it through the apparatus.
I like that they are a local small business. And I appreciate the bargain pricing they offer if you are willing to subscribe annually or monthly.
I will change my rating based on the continued quality of the service they provide.

Great wash and an even better price. Highly recommended.

Awesome quality and service!!! They can accommodate vehicles 88″ tall and 13.5″ tire width in the automated wash. I also had them detail the engine and detail the wheels. The prices are very reasonable. I highly recommend Express Auto Spa!