West Shore Window & Door

We had an awesome experience with West Shore Window and Door.
I have to disagree with the other reviews I have read. Unlike the others, who only had a salesperson to their home and received an estimate, we actually had West Shore do the work for us. Let me tell you, they did a great job! We had 7 windows and an entry door installed. The crew was very polite and cleaned up well after install. The windows and doors look great and we have already received many compliments!
The pricing was middle of the road when comparing the 3 other quotes we received. They also offered us 12 months no interest with no payments, which was nice.
Overall, our experience was great, my wife could not be any happier. We were surprised when we saw other bad reviews, but it made more sense after we read them and realized that they didn’t contract with West Shore, only had quotes. They all must be haters.

My garage door looks awesome! The new opener is super quiet and the insulated door has made a big difference in temperature. The installers did a great job working together and cleaned up after they finished. I would highly recommend this company.

We met these guys at the Dulles Home Show, while we were looking around at new front doors. They seemed nice enough, said they didn’t haggle you (this should have been my first warning) and were able to come out on a weeknight after work… sweet! So we thought…
Enter salesman at 7:00 p.m. on the night of consultation. We had literally just walked in the door from work and figured ok, this guy will take some measurements, give us a brochure or 2 and be on his merry way, so we can eat some dinner. WRONG! 2 and a half hours later, a very pushy speech about signing the contract that night and oh wait, let me get my manager on the phone (mind you it’s already 9:15 p. m)…if one of my employees called me at that hour, he’d get a very loud cursing earfull). We kept declining and said we needed to think about it, as this was only our first estimate and we needed time to decide and figure things out. He finally left in a huff and didn’t leave us a single brochure or anything to reference (something about these brochures just came in and I only have 1 copy). Oh yeah, and the estimate was something like $ 6k for a simple front door (nothing fancy; no elaborate glass or etching — just plain old front door with a mail slot). Being no expert in doors, we thought that seemed kinda steep, but quite frankly wanted him out of our house so bad by that point, we didnt care about the price!
To top it off, he proceeded to call me every single day for 2 weeks straight! He never once left a voice message, so I had to google the phone number to even figure out who this stalker was… sure enough it came up as West Shore Window & Door.
Definitely steer clear of these guys! There are plenty of other places who won’t take up an entire evening’s worth of your time feeding you a line of BS and overpriced selections!

This review is for the location in VA.
1. Provide your salesmen with a mat to use on a wooden table. Or teach your salesmen when a placemat is put down, during your presentation USE IT.
2. If your «NEW» sales book shows 0% financing include that in your financing options or provide information on how to qualify for the 0%. Instead the salesmen pretended it was not offered or printed on the front page of his book.
3. THE HARD SALE, if you sign today I’ll take 1k off your price. Using the excuse BJ had a company come in to conduct a survey and by not sending out a salesmen a second time saves money. How about you invest in a fax and have the homeowners fax in their sign contract. That will save everyone money! Your company was way over priced even with your sign now discount. We received several quotes for the same window, and this company was not even close.

I was a little skeptical about the company and their deal on Living Social. I somehow feel that companies mark prices up to give you these discounts.
I was going to try them out anyway though. I was immediately annoyed when the person making the appointment said they didn’t want to come out unless my husband was going to be there. First red flag. The person who came out was nice but young and inexperienced. Anyway, he had a note that I was already annoyed and tried to explain that they want both homeowners there for such a major purchase. I didn’t see this as that major of a purchase. I needed several new doors but my husband knows this already so why does he need to be here?
I started to feel strange after 30+ minutes of chit chat that was going nowhere and had nothing to do with the doors. To his credit, the sales rep cut to the chase when I told him I really had other things to do.
I picked mid grade everything for this purchase. I had already received estimates of $ 6,000-$ 7,000 from very expensive and reputable places so I was expecting the estimate to be in that range (or preferable about 20% less).
West Shore wanted over $ 20,000 to replace the 2 doors. $ 20,000 +++ I want to be sure that nobody thought it was a typo. That’s over $ 10,000 per door. Seriously. I had to tell the guy he was wasting his time. He did say he could give me $ 120 off if I signed immediately. I said that his price would need to come down 70% before we started talking about signing and clearly that wasn’t going to happen.
The sales rep was nice but the company pricing isn’t close to being competitive and I worry that older people or new homeowners might agree to this pricing.
By the way, went to Lowe’s yesterday and their pricing for the job was $ 3,200 with a maximum cap of about $ 700 if there was any wood rot they needed to deal with. If I upgraded the doors, it would be around $ 4000 + $ 700 for wood rot fix IF needed.
Who the heck is paying West Shore’s prices? Even if the Lowe’s door lasts half as long, it’s still a better deal and I really doubt it isn’t as durable as the one from West Shore. Also, it seemed West Shore was charging for possible wood rot I might not have!
BE CAREFUL and get several estimates. Do NOT sign the day they come to your door.