The Frederick Motor Company

Just wanted to say that I had a wonderful experience doing something I hate to do, purchase a vehicle.
Kevin, Charlie & Jim at Frederick Motor Company in Frederick, MD made my purchase experience a truly enjoyable day. From the minute I entered the dealership to the time I left, I was treated with true professionalism.
Thank you to all the staff.
Mark– Knoxville, MD. 2÷6÷16

Dropped off my front-​end crashed Infinity G35 for body repair. It was a mess. I was worried about it being fixed properly. But, 10 days later, I picked up my beautifully repaired, shiny, looking like new, blue G35. This shop is top notch! Highly recommend!

On two occasions now I have had to take my car in for service. On both occasions I have felt that they have gone above and beyond to fix the issues. Unlike other places I have not felt they have gone fishing for other «non-​issue» things to charge me for. In fact, I left today with no charges after being afraid there was a horrible problem with my car. It turns out there was only a lose bolt on something. I am very confident that some of the other dealerships or garages in the past I have been to would have «discovered» an issue they needed to charge me hundreds of dollars for. It is nice to know that you can take your car somewhere and feel like you are getting legit answers from folks that take the time for you. Bunny is great and it is apparent she is one hard working lady! Everyone else was helpful and friendly too! I appreciate this place and will definitely be going back for my future car care needs! Thank you!

Dear Frederick Motor Company, please update the emails you send to your customers. I bought a part and was told in my email I could come pick it up today AT 5:00pm, just to get there and be told that the parts department closed at 5:00pm. You can imagine how incredibly annoyed I am with your company and inaccurate information.

just bought an f150 from an awesome salesperson Dave. Definately a positive experience. a little negotiation but I feel I was treated fairly and got a good price without having to play games. the treatment was better than how I was treated when I bought my Mercedes. I am thrilled w my vehicle and I understand why people stick with these guys. now time to go off-​road.

I give them 2 stars because they got my truck running again however I am displeased with the service. The manager asked me how far I wanted to go with diagnostics, I told them 3 hours of diagnostic time and we will reevaluate from there. They stopped at 20 hours and tried to bill me out for the full 20 hours. After a lot of arguing we settled with paying them 6 hours of labor. Mind you these prices are dealer prices which are always much higher than anywhere else. The only reason I went to the dealer in the first place was because I needed the computer reflashed as part of the repair. I picked up the truck and am having other problems with the way the truck operates related to the new programming they did to the computer. they are unwilling to address these issues for me.
Did I mention the issues I am having are on my tow truck? Guess who I deal with a lot of? I tow lots of cars to this dealer on a regular basis. I don’t like towing my customers cars here but I am stuck with it because they are the closest for dealer. I know from my experience that they may not be happy with the service. I have a few frequent flyer cars that I tow back to the dealer, all with the same issue every time I take it back. Some of these customers are talking about attorney and trying to get things covered under the lemon laws. Take it from a guy who deals with this place on a regular basis, If your under warranty and think your going to breakdown get closer to another ford dealer so they tow you to a different nearest ford dealer…

For service, it is the absolute pits. We had our Subaru serviced there a few times — why we ever went back at all is beyond me. The first time, it was barely tolerable, the last time we were treated incredibly rudely. Ashley in the service area is the nastiest person — I honestly don’t know how she keeps her job. While I thought our treatment was very poor, when we were in the waiting room, I witnessed her yelling at another customer across the room. Right or wrong, the customer should never be treated in that manner. I was embarrassed for her! Third time’s the charm I guess — I’ll never in a million years go back.

After having an unwelcoming experience at FSK, we went looking for another dealership to handle our Lincoln’s warranty.
The folks at FMC were fantastic. The key drop was easy to use, they were able to pull up all the warranty info over the phone, and got the job done very quickly and conveniently. All told, I spent less money than I expected, and got my car back sooner. Not much else I can ask for, really.
We considered them when we purchased my Ford Focus, as well. I ended up buying a used model on Carmax. Of course, a couple days later, a comparable new model showed up on the FMC website for about a grand more. Pricing is very competitive.
Good folks, happy to give them my money.

We leased a F150 STX 4×4 from them. Janie S was such a great help with the hole process. The finance department was a dream to work with also. Thank you for such an easy process.

Do not rcommend this shop! I have used Frederick Ford’s service dept on several occasions over the last few years to service my older ford vehicle. On most occasions satisfied, however, in June of 2013 I took it in as part of my regular upkeep schedule to get my brakes cleaned and adjusted and pads replaced if necessary as it was about time based on the mileage The work was done improperly. Brakes were replaced along with calipers and rotors but they failed to replace severely decomposing brake lines, nor did they properly bleed the brakes. Things did not feel «right» so I took it back and they kept it for 3 days to «check» it and said everything was alright. However, a few weeks later my brake lines collapsed leaving me with no brakes at all. fortunately the accident caused by no brakes was relatively minor. After the accident subsequently had it looked at at another shop that replaced brake lines and replaced very old brake fluid. Now (3 months later) am told that calipers are sticking again and although I have spent an hour trying to talk with someone in service I cannot get hold of anyone. I will update if I get resolution but I would not use this shop for repair work, they are having issues. They seem focused on their own convenience rather than the customer.

I just purchased a 2013 Ford Fusion Titanium from this dealership.
I contacted numerous dealerships via email for price quotes on the Ford Fusion. Janie, the internet sales rep, was the only one out of 10 or so that replied with a price. After going back and forth with other dealerships on their prices, none would come close to the initial price Janie offered.
Not only did Janie offer the best price, she was extremely helpful and not your stereotypical car sales person. She was very nice and answered all of my questions in a prompt manner. All of the other car sales people I had interactions with were rude, obnoxious and pushy. Janie was the polar opposite of them. It was refreshing to not have to deal with the usual nonsense. I would recommend anyone contact her when interested in a new vehicle. Short of my having to deal with my car insurance company on the phone for 20 minutes or so, I was in and out of the dealership in 15 – 20 minutes.
I can’t speak for any other branch of the business, only the internet sales department. I enjoyed my experience (and the vehicle!) enough to recommend them.

Called to inquire about a used mustang they had on the lot and was willing to drive more than an hour away to go see it and was ready to buy check in hand. I spoke with Bob Dollan and he agreed to having me come down to see it the day after we spoke. I had the financing available check in hand ready to buy after work today, when I called him he stated that someone left a deposit last night after we spoke. Besides the fact that we had an arrangement he didnt even bother to call me and let me know the status. Sorry but in my opinion this is bad business practice. Maybe its because they couldnt get me for financing through their company to allow him to get commision along with a car sale. If you read this Frederick Motor Company I hope you realize you lost a potential customer that is also an active duty military member. Not that me being in the military entitles me to any extra special treatment the least you could have done is give the courtesy of holding up your end of the arrangement. In addtion they offered me a very low amount for my trade in before even seing it considering KBB on this car re-​sale for the dealer would be in the $ 8000 range and you offered us $ 5000. What a joke.

I purchased a new Subaru Forester in October 2011. They were OK — nothing extraordinary about the deal I got but, I was satisfied that it was fair. Of course, they tried to play the low-​ball game when it was time to put a value on my trade-​in but, were willing to meet me halfway during the negotiations. Meanwhile, the Sales staff I dealt with has completely turned-​over during the past 19 months. Frederick Motor Company’s Service Department always wants to extract every last penny they can from you. If your vehicle requires synthetic oil, you’ll pay $ 60+ for an oil change. If there is anything questionable about warranty coverage, they will always, always, always attempt to charge the owner first. Example — the time/​temp display in the center of my dash came loose and fell down inside the dash. When I asked FMC to fix it, they wanted my authorization to pay $ 45.60 to repair it, insenuating that Subaru’s bumper-​to-​bumper warranty wouldn’t cover the claim. It was only after I threatened to call Subaru Dealer Services that FMC agreed to repair it under warranty but, honestly, who needs this kind of BS? The one saving grace of FMC is that they have a good bodyshop. I’ve taken both mine and my wife’s cars there for minor repairs and have been satisfied with the quality of the work and the prices charged.