Pep Boys

Store, Service Desk and restroom are filthy.
I made multiple appointments for service, this Pep Boys is unable to honor the appointment time window. Moreover, as a customer they don’t make you feel appreciated.

This review applies specifically to a particular visit (afternoon of 11÷21÷15), but my overall experience with this Pep Boys has been pretty much right in line with today’s experience. I’d initially stopped at the AutoZone next door to this Pep Boys, mainly because the AutoZone parking lot is a little easier to get into from my neighborhood due to their respective locations on a major retail road (in addition, it’s a divided road).
I was told by the AutoZone service rep that the part I needed was a dealer-​only part, and that I probably wouldn’t find it at any auto parts store. Being the never-​say-​never kind of guy I am, I stopped in at home to look online and see if that might be untrue. Sure enough, Pep Boys had the part I needed on their website, so maybe they had it in stock.
I went back down the road, this time bypassing AutoZone and heading to the Pep Boys next door. Within a minute I was ordering my part based on their assurance that it would be in stock within 3 – 4 business days. Take that, AutoZone! Pep Boys came through for me once again.

Went to Pep Boys today to buy bulbs to replace my burnt out tag lights. Staff very helpful making sure I had the correct bulbs and a service gentleman (sorry I didn’t get his name) assisted in helping me replace them. Professional, helpful and courteous. Great service. Lots of competition in the area. Will definitely go to Pep Boys first!

I made an appointment online and I called a few hours earlier because I need a synthetic oil change and it didn’t give me the option online. They did not see my appointment I told them I have the email confirmation and text. The rep didn’t care he said they have nothing available how rude. He didn’t even ask me if I wanted to reschedule or just say he will fit me in. I made an appointment it’s not my fault that he doesn’t see my appointment I have proof. I’m super pissed we are going to the beach tomorrow I need an oil change. This is such an inconvenience.

Replaced 2 low beam head lamps on a Mazda CX7. Out the door in 20 minutes for only $ 50.59 including parts (and only labor for one of the lights). This is very minor work, but the guys at route 40 Pep Boys were fast, friendly, and didn’t try to hose me. In the automotive repair business, it’s all about trust and P-​Boys has taken a first step in my opinion.

1^st visit I was told repairs would take 1 hour. At 2 hours they told me my vehicle was almost done. At 3 hours I saw my vehicle being pulled in the 1^st bay. Clearly they kept lying to me. While waiting. Another guy had been their for over 5 hours because they lied to him the day before. After keeping him in the waiting room all day, they told him they didn’t have the correct part and he would have to come back the next day. A few days ago I went in for tires and was told 30 minutes. That ended up being shy of 2 hours. During that time a manger was telling a customer who just left less than a hour before that there was no way all five lugs came off and their tire flew off their vehicle. I waiting yet again, because I had a completely flat tire today after 3 days. I some how think the 30 minutes will be much longer since they just pulled my vehicle in after 90 minutes. The woman waiting next to me had an appointment for a 30 minute oil change. It took 90 minutes. Another customer needed a headlight, it took over 2 hours. On the bright side I actually heard a manager making courtesy follow up phone calls. The downside, it was the same manager that lied to me the 3 times the 1^st time. He was also the one claiming a tire wouldn’t come off. I filed a complaint with their corporate after the 1^st incident, and a month later they called asking if I was satisfied with the resolution. I told them nobody ever called and was told they would reopen the complaint. Never heard back. STAY AWAY! I only come here because it is a fleet vehicle and I get paid to sit and wait.

Not sure of the love everyone else has for this place, but the service center is horrendous! They are generally incompetent for anything more than replacing tires, but on top of that, they are outright rude.
Recently, my daughter went in for a road hazard warranty claim for a leaking tire through a company that has a direct account with Pep Boys. As soon as they heard that it was a warranty claim, they went from polite and helpful to dismissive and rude. She was told it would take about an hour and after three hours they hadn’t even looked at the car. Finally, with my daughter at the desk, the service attendant took a phone call and then began to speak badly about the person who had called after they hung up. No telling what they said about my daughter! On top of that again, they failed to make the repairs or resolve the issue. When I called to complain to the warranty company, they were still waiting to hear from Pep Boys – my daughter said they tore up the paperwork.
This was not the first bad experience I have had with this Pep Boys. Had it not been recommended by the warranty company, I would have avoided it all together. I will NEVER have ANYTHING done there again!

I wanted to return a spare tire i had bought and never used. Tire had rim on it and they said it was mounted and used when it never was. I had to go back and forth with staff, one said i couldn’t return it and other said yes i can. It was a mess. Staff also disrespectful, told me to just go because they cant help me, who is he to tell me to just go? All i wanted was my money back. In the end i did get it but left angry. Worst service ever!!!

We had the master switch for automatic windows replaced here – the customer service folks were pretty reasonable and went out of their way to be helpful. Did have some issues with the work but when I called them about it they were more than happy to help. I’d use them again.

Went in for a nail in the tire. It was late, right before closing. They were able to patch it very quickly. Tyler was awesome and the tech was good too.

Came in to get a slow leak repaired in a tire with my baby. I was told it would be 20 minutes since it just required a plug. So I carried my son around for 90 minutes and was told the tire wasn’t leaking (it was, it’s been losing 10 psi/​day). They didn’t apologize and didn’t explain. Customers were treated with disdain, workers were constantly sighing and complaining, and my baby was tired and starving by the time we left. Worst shop on every level I’ve been to; you really, really should avoid it.

Had issues with the electrical parts but the management was very good. Kamal assisted me with the return of the second failed part. I didn’t have a receipt and the card that I had used was replaced. Kamal was understanding and with proof of purchase though a past credit statement he refunded the amount. Overall his service showed Pep Boys was worth shopping at.

I was just in this store to get a headlight for my car. The staff was super helpful and friendly. Once I get my bulb and had help installing it, it turned out I needed a second one. Turned out they didnt have the same one, so they allowed me to replace the one I bought with a double pack, helped me change them both and gave me all the info to get a rebate as well. Every single staff person I encountered was amazing today. Thank you Pep Boys– You made my day!

We ended up at Pep Boys after a breakdown on the interstate. The tow truck brought us to the parking lot, where we went in to get what we needed.
The parts counter seemed to have no clue of what was going on, and couldn’t help us with what we needed. I went in for gold or yellow antifreeze, and they sold me green because they didn’t know the difference.
On the other hand, one of the mechanics was very helpful. He came out to our vehicle in the parking lot as we were putting the antifreeze in to make sure everything was going ok. He may have even been on a break, but walked out to help anyway.
After the disappointment at the parts counter, the helpful mechanic made up for it enough to get a three-​star rating.

I have come here on serveral occaisions and ony one time I had a painful experience (specific to a certain employee). The other times, as long as you are calm and understanding with the staff, they are the same to you.
This is one of the top places to purchase car parts and they give military discounts!

Can’t speak for the auto parts section but the shop is way above average! We got a slow flat tire in the snow a month ago, ran over a curb and cracked the aluminum rim.
It was Sunday, nothing else was open.
Drove around looking for a tire repair shop and stopped in at Pep Boys 15 minutes before they were closing.
The mechanic on duty stayed 15 minutes AFTER closing trying to help us… we were screwed without them.
In my mind Pep Boys is great, every other shop would have just told us we have to leave it overnight (making us late for work the next day)
Customer service like that is increasingly rare, Two Thumbs up for Pep Boys!