Toys R Us

Maybe I got lucky, I don’t know. That being said, I don’t typically review large chains like this unless the service was very good or very bad. In this case it was very good. I went in to buy a pair of $ 20 Nintendo eShop cards for my 3DS to get more DLC for Fire Emblem Awakening (It’s a great game and I highly recommend it, especially to those who think Nintendo does not cater to serious gamers anymore).
Anyway, I waited in line to check out for some time, as the cashier was going over a purchase with a customer. Normally I would have been irked by the wait, but he really took his time explaining things to them. Instead I was quite impressed by this and I continued to wait patiently. When it was finally my turn, he pointed out to me that I had picked a $ 50 voucher card unintentionally, and allowed me to swap it out for another $ 20 card.
We then got to talking about why I was purchasing the cards and he asked me what I thought about Fire Emblem Awakening. To put it bluntly, I had a fan-​boy moment explaining about all the great features and aspects of the game and it’s story. I even answered a few of his questions about the game. In the end, I think I convinced him to buy the game for himself.
Complaints… well I only have one. I can’t remember his name! I wish I could, but all I remember, and I don’t mean to sound like I am stereotyping, is that he had dreadlocks.

Terrible customer service. I called ahead to see if they had a specific toy and they said they did. After driving twenty minutes to the store to pick up the toy (a gift for my nephew in England) I arrived and the box was ripped open and had pieces of tape holding it together. I asked if they had any others in the store, they didn’t. I asked if they would give a discount since the boxtime was clearly open, they wouldn’t. Save yourself the time and go somewhere that appreciates their customers!

It’s a toy store. That has a ton of toys. I use it alot to go in and test things out for my son and then buy it online for much cheaper.

Horrible customer service. See comment under «Tip».

Legos and hot wheels