The Woodhouse Day Spa

I visited Woodhouse Day Spa with one of my good friends who recently graduated college. I bought us massages together for a graduation present. When I called to schedule our appointment the woman I spoke on the phone with was very nice and accommodating. She allowed me to request us being in the same room as well as female massage therapists (for a more comfortable setting). Upon arrival we were hurried into the bathroom to change and once we were ready we were forced to be in separate rooms and my friend (who the massage was a gift for) was given a male massage therapist against our wishes. After the massage I told the front desk about our dilemma and she played it off as if it was my fault for not requesting the same room and female massage therapists. Then she admitted they had made a note for both request but overlooked it. Instead of making up for their mistake she simply said, «We will make a note for next time.» Also, I requested 20% gratuity and she added it up wrong (making it more than I had asked). As for me, there will be no next time!

Wish I could give 0 stars! This place is a joke and ruined my spa day with my bridal party! I will be writing a review on every single site I can about my experience. They told me to call a manager but I’ve yet to hear back from them don’t know what the manager on the phone can do because the manager that was in store was absolutely rude! I wouldn’t suggest this place to anyone. It’s a joke and a waste of my money and time! HORRIBLE STAFF, HORRIBLE SERVICES! STAY AWAY FROM WOODHOUSE DAY SPA!!!

I recently purchased a massage for my boyfriend. It was a gift for his promotion. I was asked when I purchased the gift card if I wanted to include the gratuity. I did, of course, and had them add on an extra $ 20.
I am really unhappy that you did NOT let him use the balance on the card for the tip. You told him that unless it specified it was for tip in your computer that you couldn’t. What I’m wondering is WHY wasn’t it specified, YOU asked me if I wanted to add it! Why would I add some weird odd amount if it wasn’t for the tip? This makes zero sense.
I feel like this is a scam to get us to spend that remaining money there instead of using it for gratuity. I am very disappointed and we will not be returning. I purchase a lot of gift cards from you for my clients and I will now find a more honest spa.
Side note: the therapist Samantha did a great job according to my boyfriend. This was not her fault.

I’m adjusting this review. I started with a 3 star rating, which Unilocal defines as «A-​OK», but after letting my skin rest for a week, I’m now to a 2 star if not one star.
I visited Woodhouse for a facial. Unlike other reviewers, I was greeted warmly and shown to the relaxation area and women’s changing room. The experience reminded me of the Escape Day Spa in Nashville, but on a smaller scale and lacking the polish. Something about the process seemed awkward and the spa is nice, but in need of an update and a paint job.
I changed into my robe and slippers, waited in the relaxation room, tried to find water, realized they were out, tried to find yummy cookie snacks like they have at Escape, realized they wanted me to eat something healthy like trail mix, and resorted to filling out paperwork. Before long, it was my turn for a facial. The bed was heated, which was amazing and my esthetician did a good job of focusing on the service and not on selling me product. At the end, she suggested some products for my skin, which added another $ 200 to my total, and sent me on my merry way.
At this point in time I was feeling pretty good about the process. It’s an extremely pricey place and they looked at my skin under glaring bright lights, I assumed they knew things about my pores that even I didn’t know. Unfortunately, within a day, my skin looked the worst I’ve seen it look in a long time. And I get plenty of facials. My skin wasn’t purging, it was in full blown freak out mode. Also, my skin never had that after-​glow that I’ve come to expect from facials. One week later and my skin is completely inflamed. I’ve been told that it is from overaggressive extractions. I have large inflamed bumps on my hairline and between my eyebrows and in places where I’ve never had a problem in my life. They are not zits, they do not come to a head, they are large, red, painful places of inflammation with smaller inflammations all over my face. I’m not sure if it’s an allergic reaction or if I’ve been told correctly and it is in fact a result of over extractions, but I know that I would never ever ever recommend this spa to someone else. My face hurts!
The worst part is that I purchased all those products while I was still happy. The spa let me bring the products back for store credit, which is a good solution, but at the same it’s not. I would never go back and I wouldn’t gift this type of experience to a friend. Money wasted.

I don’t even enjoy going to this spa anymore. Terrible customer service, terrible management, the whole place is falling apart. I enjoyed going with Meagan was working there as a Spa Attendant. She was very kind and went out of her way to make sure I was comfortable. I learned that she doesn’t work there anymore. I wouldn’t be surprised why she left. Every time I go to this hell hole of a spa, I hear the staff talking loudly and being crude. They are rude as soon as I walk in. I’ve heard the front desk receptionists talk in a rude manner to other guests as well. I have problems every time with the lockers. Other people also have problems with them not just me. I have had issues with the shower, too. Not to mention, the wardrobe is falling apart. The robes look outdated and they are all torn up. I’ve had it with this place. A Moment’s Peace is a better spa anyway. Does anyone else have problems with this spa?

Had a wonderful relaxing stone massage and invigorating body wrap! Both ladies were excellent and made my afternoon of pampering myself awesome! I am so refreshed, I’m ready to handle my two rambunctious boys! Lol!

A week ago my friends from Clarksville and I arrived for our massages. At the front desk we were told our appointments were never booked. I understand that mistakes are made. It may have been a misunderstanding at booking??? I really don’t know what happened? What I am furious about was the dismissive attitude that we were given. We were made to feel that this was our fault and no apology was given at all. I was embarrassed and horrified. We will never come to Woodhouse again! The staff really need some lessons on courtesy and customer service

I had two treatments at Woodhouse the other day. The first (Volcanic Stone Treatment) was wonderful; I wish I could remember the girl’s name who did mine. She was great. The second was a pedicure. It was good, but for the price, I was expecting more. When I finished the pedicure, I couldn’t stay in the pedicure room because she said she had to get ready for the next person. So, she led me back to the waiting/​relaxation room where I sat in a chair beside a nameplate (I wasn’t given one when I got there), some half drunk cups of tea, and a wadded up neck wrap. I obviously thought whoever had been there was through. Well, some girl came in and accused me of stealing her seat. No lie. Of course, I apologized since it was an accident and tried to give her back the neck wrap, which she refused. I ended up going up front because my nail polish was literally brand new wet (had only been through with my pedi for about 2 – 3 minutes at this point) and asked where I was supposed to sit to finish drying. The ladies at the front desk just kind of looked at me and asked if there wasn’t somewhere to sit. When the lady from the front desk went to look, there was one empty chair in the waiting room, but it had a nameplate. She didn’t move it, so I ended up just going back up to the front desk and standing there for a few minutes. (They did nothing). I eventually went to the locker room and sat there to have my nail polish dry. Seriously, $ 200 in treatments, and I had to finish the second one in the locker room. It’s a shame because it is a nice facility, and I had a great stone massage… but the front desk staff, rude customers, not being able to finish my pedicure, and poor waiting room kind of ruined it for me.

This was my first real spa experience and it was fantastic! Bradley did my Swedish massage. He was great. He was Professional and polished. Liz did my facial which she also included a mini massage. It felt amazing. My skin was hydrated and my face was not red at all when I left. I really enjoyed the atmosphere. The lounge is relaxing and beautiful. I would definitely recommend and will return.

I have been here 3 times now and I just love the environment and the service from the therapists. Also, the cinnamon tea is amazing. Just had a session with the seaweed scrub and massage with Bradley today and I have found my favorite therapist! Yay! Can’t wait to go back.

My Swedish massage was very disappointing. I kept lying there thinking «when is this going to be blissful?» and then it ended. I was jipped out of a good 10 minutes of the 50 minutes I was supposed to get as well.

I just finished a massage at Wiodhouse so I want to write this while the experience is fresh on my mind.
First, I will add a caveat that I am a recent transplant from San Francisco so my expectations are high.
The ambiance is very relaxing and there is fresh cucumber water and healthy snacks in the waiting or relaxation room. The chairs were comfortable and there was a rack of various popular magazines to keep you busy while you wait. The women’s bathroom has 2bathrooms and 1 shower. They have shampoo, conditioner, and body soap but I couldn’t find lotion anywhere. The front staff was great and I didn’t have any issues. I showed my groupon when I arrived and tipped when I left.
Jessica did my massage and she was great! I booked a Swedish massage with a groupon. The asked about focus points and what pressure I like. She was not chatty which I appreciated. I would definitely book with her again!
Overall it was a great experience. I’m curious what their facials are like as the face products they had in the lobby all intrigued me.
Here are some improvement points:
— The back area and the room I had my massage in were cold! And I am not one who gets cold easily so I know some of my friends would have not been happy with the temperature. Usually when I have massages the rooms are more heated or the massage tables are heated. That would have improved my experience
— I’m used to flipping twice during a Swedish massage. I like to end up facing the ceiling with a neck stretch ending the massage. I find my neck and shoulders get tense when I’m on my stomach. If it would have ended with a neck stretch, that massage would have been top notch!
— the cute fireplace want on in the Ambiance room.
— my tea was luke warm.
The pros outweigh the rest for me and I will plan on going back!

The scheduling, billing, and overall administrative operations of this facility make it not worth it, even with a Groupon. Our day was to consist of a massage, facial, and mani/​pedis. We requested joint mani/​pedis, which we were assured this was no problem. This one request was not honored. After arriving early, losing ¹⁄₃ of the time of a massage because they were unaware we were in the waiting room they escorted us to is unacceptable. We did enjoy the laugh when they phoned us asking where we were (which was the waiting area they showed us to, but I suppose they forgot to check there). The services performed were fine, but overshadowed by so many problems throughout our visit. Upon checkout we had to wait for the front desk attendant to take multiple calls and rearrange schedules. I suppose this is how our request for joint mani pedis was missed and likely why they were unaware we were there waiting during our scheduled service time. The nail specialist took this time to push her products on us and continued quest to book our next appointments. After leaving, we agreed to make the drive elsewhere for our next spa day.
This appointment was several months ago, although I remember it vividly. Last week, I started to receive confirmation texts and emails confirming my appointment. I phoned to inform them that the appointment was placed under the wrong person and continued to receive text and emails. I emailed back and they apologized. I later received another email asking for my review, so I complied.
Please separate your front desk tasks from your administrative operations and get it together. I believe you would be a nice spa if the business side was in order.

I am a frequenter of Woodhouse Day Spa in New Orleans when I travel there, so when I saw a Groupon for the one in Franklin I had to purchase. We bought 2 and signed up for a couples massage, I did the volcanic massage and my friend chose the Swedish.
The spa itself is beautiful, completely relaxing, well decorated and smells amazing. The relaxation/​waiting rooms are well decorated, peaceful and the cucumber water is fresh and cold. We were greeted nicely by the front desk woman who helped ring us up and asked us about our trip.
The couples massage room was gorgeous with a huge chandelier and plenty of room for both beds and masseuses.
I had Tom as masseuse, who was incredibly attentive to my sheet (where I filled out that I like deeper pressure and extra time spent on neck/​shoulders/​lower back). He made sure to check occasionally that the pressure was on par with my needs and that I was breathing deeply during the stretches. The neck work he did was the best I’ve ever had– and I get at least one massage per week. I would definitely recommend him to anyone visiting town– the experience and treatment is well worth the trip :)

Woodhouse Day Spa is beautifully decorated and serene. One could fall asleep in the lobby with the water feature and relaxing music playing overhead. Upon checking in, you receive a locker, plush robe and slippers. Then, before and after your service, you sit in a small room with comfortable chairs and my favorite — cucumber water. I’ve been here several times and am always pleased with the massages I’ve received. After the massage, you’re offered a heated neck wrap and a cup of hot tea.
For this particular visit, a group of 5 women purchased Groupons for a $ 59 massage. Upon checking in, the older lady at the counter advised us if we wanted to tip via credit card, we had to do it before our services. I thought that was a little odd. Then, a friend who was using her Groupon for a $ 130 agave nectar mani/​pedi advised the lady she was going to tip in cash after her service. The woman responded by saying, «I want to remind you your service has a value of $ 130»… judging my friend by assuming she either wasn’t going to tip or tip enough. We are all very generous tippers and always tip on the full value if using Groupon. She also assumed it was all our first visits there, I guess due to the Groupon — another wrong assumption. Out of the 5 of us, only 1 was new to Woodhouse. My beef is this — don’t offer Groupon deals if you plan to treat the purchasers as second class citizens. Woodhouse has been the only day spa in the area I frequent, but after yesterday’s treatment, I’ll likely go elsewhere in the future.

Best Facial EVER.
Liz did such an amazing job. It was literally the best facial I have ever had. I feel like spas are starting to get lazy as the last few facials I’ve had were super lackluster. Cleanse, exfoliate, mask, moisturize and that’s it. I can do all that myself at home, so I’m looking for something extra when I pay for a spa service. Liz delivered! She did extractions, which is an absolute essential for a facial in my opinion. She also used an enzyme peel and a clay mask to help with my breakouts. The icing on the cake was the massage. She started with my neck and shoulders, and she massaged them a couple different times between treatments. Just when I thought it was over, she massaged my arms and hands too and finished off with a scalp massage. Heavenly!!!
When you arrive, they take you to the women’s restroom, and you are assigned a locker that closes with a unique four digit code of your choosing. Inside are sandals and an incredibly soft, plush robe. I was offered hot tea and a neck wrap before I headed to the waiting room. The waiting room is very relaxing, filled with comfortable chairs. There is a fireplace, and there is also a bar with cucumber lemon water and nutri grain and nature valley granola bars.
The only reason I took away a star is the scheduling process. The online booking system wasn’t working, so I had to call and played phone tag for a bit. I looked at their online booking page today, and it seems to be working so I guess they got it figured out.
I used a groupon, and based on other reviews of how they were treated when they used a groupon, I was nervous to present mine. I’m happy to report that I wasn’t treated any differently, and the groupon really is a fantastic deal for this spa. I got 50% off the facial, and this is TRULY a spa environment. Low lighting, gorgeous furnishings and a quiet, relaxing ambience. I point this out because most places who offer groupons are a bit sketchy, and there are a lot of hole in the wall massage parlors calling themselves Day Spas in the Nashville area, and they are not!
The one hour introductory facial is $ 110 regularly. It’s important to note it’s actually only 50 minutes of service time, but they told me this when I booked so I was prepared and didn’t feel jipped. I am used to paying $ 1-​$ 1.50 per minute for a facial, so $ 2.20 is a bit steep for me, but I had such a wonderful experience that I’ll have to splurge here every now and then to get another facial from Liz.
Oh, one more thing, Liz suggested a hydrating mask for me and I was asked upon leaving if I would like to purchase it. No pushy sales tactics here. I appreciated that too!

After reading some of the reviews before I went, I have to be honest. I was a bit apprehensive but my mom had purchased me a giftcard for my birthday so I wasn’t NOT going to go.
As soon as I walked in, I was greeted by 2 young girls. They gave me a form to fill out and weren’t snobby or anything.
After I completed the form, I was brought back to the changing room/​bathroom/​shower room. I got a locker, put on a super soft robe, and some sandals that I could’ve done without, and headed to the waiting room. The waiting room had granola bars, fruit water, raw almonds, and they ask if you want any hot tea. I declined the tea since I’m pregnant and I was there for a prenatal massage, and didn’t want to have to pee 10 minutes in. :-)
My massage therapist came and got me when she was ready. I had Kimberly, super nice, made me feel comfortable and at ease. The prenatal massage was for 50 minutes. I laid on both sides to get the massage and on my back for a few minutes for her to focus on my shoulders [which was heaven]. At first she wasn’t applying much pressure, but I promptly told her I would like more, and she delivered. There’s nothing wrong with asking… so don’t be surprised if your massage wasn’t «deep» enough if you didn’t say anything.
After the massage, she went and got me a glass of water. I felt served very well, and not rushed in the least.
Regardless of some of these crappy reviews, I’ll be going back. Probably not for another prenatal since I’m due in about 4 – 6 weeks, but for a deep tissue massage… with Kimberly.

The Woodhouse Day Spa is my favorite place to be. The moment I enter that Relaxation Room, I’m relaxed, feeling mellow, and all is good. Reading the poor reviews here on Unilocal is interesting. How has a place with such mixed reviews become my favorite place to be?
I’ve seen several different massage therapists during the last couple years I’ve visited the Woodhouse. (Maybe there’s been a high turnover rate, as several of them are not there anymore!) Some have been fantastic, some have been so-​so. On the fantastic side, I’ve received massages from both Bens (who are both there at the time of this review), and have seen Ben C. several times. He’s a thorough masseuse, and it’s a pleasure to be in his company! I’ve also enjoyed several pedicures performed by Tiffany, who is also fun to talk to.
Almost every time I’ve made a purchase for a service the Woodhouse, it’s been with a Groupon or some sort of deal. The normal prices are EXPENSIVE. I can’t bring myself to spend $ 145 for an 80 minute massage, and $ 95 for a 50 minute is just too much.
But the pros have outweighed the scary prices for me, especially since I’ve come in with deals (and did purchase a massage package, which discounted the price of each and one was free). I really look forward to spending a few hours at the Woodhouse.

We booked this spa seeing the rave reviews on Unilocal but were highly disappointed with the service.
Here is why :
1. My spouse took a regular massage and also a shirodhar scalp message. His body massage was an average experience and his scalp massage experience was very bitter. The therapist put steaming hot oil on him causing a burn on his forehead which needed medical attention. See the pic. We notified the spa the next day but nobody returned our call. Finally on day 4 we called again and manager was again not available but someone in the staff just refunded us the money for scalp massage. Again the manager did not call or apologies for the injury. Very poor customer service.
2. The changing area is very average, only one shower stall and for some reason the restroom locks were not working, so people were ending up entering a restroom while it was in use. Horrible!!!
3. This place has all the frills but when you look up close it needs work and also needs better therapists. Paying 200 dollars here is not worth it. We expected better service and better customer care.
We are not going back, we infact cancelled our follow up appointment after seeing the customer service and the services.
Beware!

Given the mixed reviews on The Woodhouse, I have been reluctant to try it; however, a Groupon greased the skids and off I went for an afternoon of relaxation.
What can I say other than I understand the mixed reviews. The Woodhouse was indeed a tale of two cities. I’m always a little apprehensive about using a Groupon b/​c I don’t want to be treated like a second class citizen. So I was delighted when I arrived and was warmly welcomed by one of the receptionists. My «relax and renewal» ritual was performed by Krista, who was the bomb. Right pressure, right level of conversation, friendly, great attitude. At this point, I was ready to make the Woodhouse my go-​to spa in Nashville.
Then it was time for my pedi. The woman who did my pedi either didn’t know what she was doing or just didn’t care. She didn’t introduce herself and she seemed really angry. My pedicure included a hot stone massage, which consisted of her holding a hot rock on the bottom of each for for several minutes while looking pissed off. She had to spend a great deal of time cleaning up the polish job, which for me, is the sign of a rookie. But the biggest offense was that as I sat there during the pre-​soak, she was digging around in her purse for something. She proceeded to pull out several of her pedicure tools (just floating around freely in her purse), dunk them in the jar on blue stuff, and then use them on me just moments later. I am praying to the pedi gods that I don’t get an infection.
And then to cap things off, the other woman working at reception did indeed have an attitude when I presented her with my Groupon.
So, if you can get an appointment with Krista, you will get a great massage. But skip the pedi and heaven help you if you use a Groupon. Sadly, I don’t think I’ll be going back to the Woodhouse.