Enterprise Rent-A-Car

The people at the Franklin Enterprise couldn’t make it easier to rent a car. I was in and out in 5 minutes for the pick up and drop off. I will be back to rent whenever i need a car.

Excellence service!!! JB and Chris, they would stay behind when I was turning in my rental right before 6, still gave me a ride back without any complaints… thanks guys

I’ve been renting with the Franklin Enterprise branch several times a year for the last three years.
Pros:
— It’s in Franklin!
— Customer service here is fantastic. Thanks JB and (if my memory works) Mike.
— They pick you up! In the ~dozen times I’ve needed rides, there is almost always little to no wait if you schedule a bit ahead of time. And the two usual drivers are really nice.
— Rates are good.
Con (but all considered, balances out more towards Pro):
— It’s true sometimes there are very few vehicles at this branch, which is occasionally inconvenient. But then again, having Enterprise in the small town of Franklin is wicked convenient and cheaper than the airport branch, so to me it balances out as more of a pro. The one time I got a vehicle I felt uncomfortable driving, they let me switch the next day when there were smaller cars on the lot. If I absolutely needed a specific vehicle, I would let them know ahead of time.
I’ll be renting with Franklin Enterprise for my next visit.

The people who work there are great and always upbeat which is exactly what you need after returning a car from a long drive. This location suffers in car selection though — as it seems all the non-​airport ones do. I wish they could understand that I’d be a regular «Premium» renter if only they had the inventory.

No issues, staff were helpful, the car was ready & I was on my way pretty quickly. Not much selection if I wanted something else though.

Ok, my experience was completely different than the previous review, or maybe I just have different expectations. I needed a truck or a cargo van for a one day rental at the Franklin location. I reserved thru the nationwide reservations system and saw that a cargo van was the lowest cost and met my needs. I reserved the vehicle for pickup in Franklin. Within 15minute Sam was calling me to inform me that a van was not locatable in the immediate area. He made several inquiries around New England to search out a vehicle, when I told him a large pick up was fine he made that happen and even though it was a far more expensive rental they provided it at the cost I was confirmed at.
The personal attention was great, they let me keep my vehicle in their lot and they treated me like a celebrity for a one day freaking rental. What better service can one ask for at a satellite location???
I’d rent from them again if this level of personal attention and service is maintained.

Don’t bother renting here. I made a reservation, confirmed pickup time 2 days later. Then they passed it off to another branch that brought the wrong car. I had to waste an hour of my time to bring it back to pick up the right car. I’ll be going to Hertz the next time.