Avis Rent A Car

I have to admit, the experience was not exactly pleasant, but it was alright. Its hard for me to know for sure what exactly was an issue because of my insurance company and what was just a shortcoming of Avis/​Budget. I might have also been slightly cranky from the rough weekend. Anyway, I got into an accident due to the snowstorm. After my car got towed to the shop and I was stuck home, I decided to find a rental company. My insurance company, State Farm prefers to use Enterprise or Hertz but neither were open due to the weather and because it was a Sunday. Avis/​Budget happened to be open and I really wanted a mode of transportation other than Über while my car was in the shop for repairs so I opted to use this business. They had a lot of availability and I knew they were going to charge twice as much as Enterprise (according to State Farm), but I didn’t care. Anyway, my first issue was that I had to get an über to get to and from the business. Unlike Enterprise, they will not pick you up. My second issue is that they would not take direct payment from my insurance company and so I had to pay entirely out of pocket and send the receipt to my insurance company for reimbursement AFTER I was done with the rental. For someone who was only responsible for 20% of the rental, it really sucks to be stuck with the whole bill. This might have been my insurance company’s fault though because they weren’t willing to pay the entire bill and get the rest of payment from me, but Avis/​Budget wasn’t willing to split the bill either. Also, there were multiple holds on my credit card. To have 3 holds of charges ranging from $ 250 to $ 320, that really adds up and ties up funds in an emergency situation was not fun but luckily, I survived. Again, that might not have been Avis/​Budget’s fault because I changed the reservation dates multiple times which could explain the multiple temporary authorizations on my credit card. In addition to the expenses and the convenience issues, the employee working there was kind of obnoxious and unfriendly. Again, that could have been me on a short fuse from just getting into an accident, but at least at the time, he really annoyed me. All in all, the experience wasn’t bad, but it wasn’t good either. I think the pro’s of the situation were that checkout was so smooth and quick. I think the owner was there that day. Also, they were very quick to remove the 2 extra holds after I brought the car back and just charge me the one time. And the car was fine. It didn’t have any issues. It did have a smoke smell inside but that wasn’t really their fault. In a pinch, I might consider this business again, but not until looking at other businesses first.

Wow. New owners now and much better service.

I made an online reservation via a discount website, and of course when I closed out my agreement, they «had no record» of my discount in their system, charging me $ 10 extra per day. I have always rented from another company and was extremely disappointed in the difference of service in choosing Avis/​Budget. When I was ready to turn the car in, no one was able to pick me up and return me to my home, even though I only lived about 3 ½ miles away. They said it wasn’t their «policy». WHAT? Was I supposed to walk? Also, I called about getting picked up early that morning, then no one called me back until about 5 mins AFTER they closed to tell me they could not pick me up, so I was charged another day, plus a NINETY dollar late fee! NINETY!!! When they charged my account today, it was approx. $ 175 more than it should have been, and after the «supervisor» FINALLY got back to me a few HOURS after I called, of course «there is nothing he could do about it» but he would certainly email his «area manager» after hours and he may or may not hear back from him by Friday (2 days from now, closed on Thanksgiving). Meanwhile, due to the extra charges, my account is overdrawn and collecting overdraft fees b/​c of all of this, and I am SUPER PISSED that I was drawn in by a «low rate» that wasn’t even honored instead of just going to my regular place THAT DOES NOT TREAT THEIR CUSTOMERS LIKE CRAP!!! I was excited about switching to a company with lower rates, but not after this, especially if they aren’t going to honor the rates and even tack on more fees on the backend with their shady business practices. Ridiculousness!!!

This place has a captive customer base. The service is slow expect 20 – 40 min. The people working there are nice enough there just need to be more of them.
Also the waiting area is dismal.

My car is a 23 year old pick up truck with almost 250k miles, so when I go on vacation, I rent a car to save wear & tear. Rented most recently from this Avis and had a great experience. They give you unlimited miles, which makes them worth the drive & the cost of a cab. Loved the car they gave – an Impala – but it was so shiny and new I worried a lot about scratches. Would love it if they offered a pick-​you-​up option for those of us outside Williamson County. There is no deposit if you pay with a credit card. Lawrenceburg’s only car rental company charges a deposit even with a credit card, and then it is like pulling teeth to get it back, and that makes me highly peevish. The staff is on the ball, I was in & out of there in 5 minutes, tops. I would recommend this Avis highly and will rent again as soon as I save for another vacation. :-D

Customer service is horrible! We reserved a passenger van for a summer vacation trip and week before they called and confirmed our SUV will be ready! Then said it will be hard to get a van this late but if we did it would cost you more money than we quoted.

We’ve rented an SUV from this location twice in the last three months and had a pleasant experience both times. The reason we keep picking Avis is because they have unlimited mileage on the SUV, while many a competitor charges for anything beyond 250 miles. We were driving to Cincinnati and back both times and needed the unlimited miles.