Enterprise Rent-A-Car

Had to rent a car last minute. This branch was very friendly and didn’t try stiffing me on the price at the last second.
Vehicle drove great and the staff was very fast and efficient through the whole process.
Couldn’t have had a better experience. Will definitely rent from again.

Was in Tennessee for couple of days to visit a friend. Rented a car for my last 2 days. Friendly people. Good service. Got the car I wanted. I drove around Nashville, and enjoyed the surroundings. The last day, I went to drop off the car at the airport. Greeted by the enterprise people. Only took less than 5 minutes to process all the paperwork and stuff. Not bad.

Only at enterprise, the word reservation doesnt actually mean reservation. A couple minutes down the road apparently mean 45 minutes. Are we on another planet when we walking in the door? Do we not speak the same language? If you don’t have the car how is it faster to send someone to get a car and come back when you could have just told us to go to the other location? Instead they let us pay for everything then tell us we have to wait.
We’re going on a long trip. I asked if they had another car. The manager tells me «as you can see all we have is trucks.» I said sorry didn’t know if you had something in the back. He says, «what you see is what you get.» I see nothing so i guess as rude as it was it’s a true statement.

fantastic service… especially the Mgr. (i believe he is the mgr. didn’t get his name). Quick and easy… they way it is suppose to be.

If you need them to pick you up make sure to factor in that they’re always about 30 minutes behind. No matter how many times I’ve called and they’ve said «one of our drivers will pick you up in 15 – 30 minutes» it’s never taken less than 1 hour!

Rent from Enterprise at your own risk!!! A friend of mine rented a car on a business trip to Tennesee. While he had the car he went to open the back door and the handle came off in his hand. When he returned the car, he gave them thee door handle and explained what happened. At first he was told there was no problem. However, their «suits in cubicles» at some office somewhere decided that they needed to bill him for damage. $ 102.1 for the door handle, $ 50 for administrative fees, $ 24.67 for loss of use, $ 10.21 for diminished value. They finally waived the diminished value amount and charged him $ 176.77. This, for a handle that was clearly already defective.
I had a bad experience with Enterprise administration (not the field people) as well. I rented a car in Hawaii. A tire went flat for no apparent reason. When I called the number on the paperwork, it was some office on the mainland. I was told to call someone to fix it and I would have to pay for it. That was the end of it.
I urge everyone to spread the word about Enterprise. They are a dangerous company to do business with.

Great service, no hassle, easy pickup and return. A pleasure to do business with. Will use this branch again and again!

After a disappointing experience with a different Enterprise location, I drove the 65 miles to Franklin. Manager Holden Richmond came through for us immediately and even upgraded for our inconvenience. The entire staff was friendly and accommodating. My next trip to TN will include this location for our rental car.

They have great customer service. Can’t give them a 5 star because the car we rented wasn’t clean and was past due for service. There was a soda can under the seat and some food in the car.