STS Tire & Auto Center

Great service had me in and out in now time. Very professional and friendly staff. I would defiantly recommend this STS.

The one customer service rep was so miserable. Waited hours for our tire to arrive and never apologized, nothing. The other customer service person was complete opposite. So nice and accommodating. Came over and apologized. I say bye bye sour puss

They recommended synthetic oil without any explanation of higher price. They charged me more than $ 60 for oil change, which is far more expensive than a dealer’s price.

We were so excited to have an STS open around the corner from our apartment. I’m able to drop my car off and walk home. Not only is this place right by my home, but it happens to be excellent. My husband and I are always treated extremely well by the staff. Steve, Javier, and Steph are all very knowledgeable about cars and personable. We’re on a first name basis with them, which give you an idea of of the terrible condition my car was in; I used to visit this STS on a regular basis. Luckily, I got a new car, but part of me is actually a little sad that I don’t see these awesome people as much as I used to! Their diagnostics are on point, and they are always very honest about what services/​parts are truly critical and what you can hold off on. The service is always fast, and you will not find a better deal. They get to your car as soon as they can and keep you updated about the status of your car. We whole heartedly trust them and come to them for all of our maintenances and repairs.

I needed to replace a tire on my car. I went in the night before and Jake agreed to do a price match of $ 256 which is what costco was charging. Jake’s customer service was excellent and he should be the store manager. When I was paying my bill the next day I was paying with the manager Pat. Even though Jake and I already agreed on the price the day before, Pat insisted on calling Costco for verification. I mentioned to him that we already agreed to the price they day before and that my wife and baby were waiting in the car and we were in a rush to get somewhere but Pat simply did not care. Jake told Pat just to give it to my since my family was waiting in the car but he didn’t budge. On top of it, Costco must have mentioned to him that the installation was more than it really was and he insisted on over charging me. I showed him on my phone after the fact what they installation cost really was and he said that we would have to make another call to process my refund but I didn’t have the time to wait. Pat has horrible people skills and Jake should be the boss.

It’s hard to really say much about a car shop, but this place is really impressive in terms of quality of service. They have always gone above and beyond to make sure that I get quick service.
The facility is clean and professional. The staff looks qualified and well-​trained.

I’ve used these guys twice in the past few days. My first car they were able to start on in a very reasonable amount of time, considering I had no appointment. Very professional and courteous, no sales pressure!
The second car they had our tires in and were able to get it put on, also very quickly with no appointment.
The tech also helped me bring my tire to the car in the rain, and was careful of my stroller. A small detail but very appreciated!
Thanks Steve and Steve!

I was skeptic at first about going to STS as I have been going to my mechanic for over ten years but at a pinch, I was going them a try being that they are so close to my residence. I have to admit, I was impressed at how courteous and friendly these guys are. I had an appointment for an oil change, showed up, they took my car and about 43 minutes, I was out the door. I had a online coupon which they took without any issues. Coffee and wifi was available at the waiting area so I was able to do some work while waiting. Thanks for the good experience guys and would definitely reconsider you guys next time.

I’ve gone to this STS tire a number of times, mostly because of the five-​star reviews here on Unilocal.However, I recently had a very bad experience to add to my other, more smooth experiences.
I showed up to STS tire for a routine tire rotation and inspection. They had done the most recent tire work on my car, so I was surprised when they told me the Lugnuts on my car had been stripped. I am an engineer, and so it is very clear to me that they must have caused the problem last time they put the Lugnuts on. To further corroborate this, the manager clearly stated that they never would put stripped Lugnuts back on without letting me know. This implies that either STS did not notice stripped Lugnuts last time, and I was driving an unsafe vehicle or they stripped them during the last service visit. I made this argument to the manager, and the mechanic, and it fell on deaf ears at first. I spent another 30 minutes stubbornly insisting that it must have been there fault, and they finally decided to knock off some of the cost of lug nut replacement, (which was running about $ 350 due to bad car design), but I was still covering a lot of it. They are tough bargainers, and they told me they would not be able to put the tires back on without this work, putting me in a very bad bargaining position. Therefore, the next day, when my tires were on the car I renegotiated covering even more of the cost with the assistant manager. I am satisfied with the final result — they essentially did it for free. You wont get that at most places. In the end, if you are willing to spend time letting them know that you are unhappy, they will adjust the prices for you, so I cannot give too low of a rating.
I had another issue as well. They asked for another $ 800 for a strut replacement. They gave me a safety argument related to a functioning front driver side strut which was sweating some hydraulic fluid. Pushing on the front of the car clearly reveals a functional strut. They mentioned a number of symptoms which could lead to reduced breaking capacity. Without going into technical details, I’ll just tell you that the struts have been working fine without the work, and my breaking capacity is fine.
I would say five stars is not appropriate for this kind of hassle. They clearly tried to up-​sell me (though you’ll be hard-​pressed to find an auto-​shop which will not try to up-​sell you), and it was more of a struggle than it should have been to get compensated for damage they have done to the car (i.e., 2 separate days of negotiating), precluding a 4-​star review. Yet, they did end up covering the costs (Precluding a 1-​star review). I can definitely imagine other people in my circumstances not getting full compensation, or none at all. The work is typically done quickly and competently, but is a little on the expensive side.

Absolutely EXCELLENT service! Had to get a michellin tire for my brand new week old RAV4 & on tight time due to going Roadtrip tomorrow & no one in Morris county had one. Drove here Somerset County and was taking care of in an hour. Staff Javier Valdes, Stephen Kandik, & Jake (who changed my tire) were great! I would definitely come here again & take the drive! They even gave me a loyalty rewards card!

I thought I would try the new STS near me since I’ve used them before and am very satisfied with their service and price. I had some routine maintenance done on my 2003 Honda Odyssey. I was able to drop it off and pick up in only a few hours. They advised me about possible tire replacement later this year and gave me the tread wear. Price was reasonable and both the manager and mechanic were friendly and helpful. Now for the other car!

My wife’s tires were on their last legs, and I knew that this new STS had opened up nearby. Happy I stopped in! The gentleman at the front desk, Steve Tompkins, went above and beyond for us. Not only did they give us a fair deal on the tires (solid promotion/​coupon going on), but he squeezed us in that same day! Truly got us out of a pickle since we needed to have the car turned around quickly. Thanks STS!

Got completely ripped off here. I needed a tail light changed and oil change. They forgot to do the oil change and charged me close to $ 60 for the bulb replacement!!! He said it had to be charged as a ½ hr for labor. I complained and double checked his catalog. Still ½ hr. I know it doesn’t take that long. I wish I’d done it myself. I’ll never come back!