Royalty Limousine

I called this company after having it recommended to me for my wedding. I have called 5 time now to get a quote and no one has called me back ! Also whomever answered their phone was beyond rude and rushed me off the phone. I will defiantly NOT be using them!

I used Royalty Limos for my wedding 2 years ago because my sister had used them as well, and they (at the time) provided excellent service. That was in ’06 and I can say that the quality and customer service seems to have gone downhill since then.
Maybe it is because of the recent recession, but I was appalled when after celebrating one of the most important nights of my life, the driver, before dropping us off at the Garden City Hotel for our wedding night, turned to my husband and demanded a tip! Never in all my years of working with vendors (and also after speaking to others in the services industry) have I heard of this!
I almost thought he was going to ask me to take money out of one of my wedding envelopes so he could get his tip, which had already been given to him when my dad tipped the drivers earlier.
Even if a tip had not been previously given, you don’t ask a customer outright for a gratuity! Needless to say, I was upset and in tears on my wedding night because of this driver’s appalling behavior.
I called Royalty about a month later, after returning from our honeymoon, and after speaking with the office manager, I was told that she would «speak to» the driver, whose name I found out was Anthony. Of course, I never heard from them after this, and I doubt he was ever reprimanded.
If you do decide to hire this company, just make sure they don’t give you this driver, or make sure he gets his tip right away at the beginning of the day!

We decided to get an antique limo just a few weeks before the wedding for my husband and I. After passing Royalty limo a zillion times, we went in and were able to choose the exact limo we wanted which was parked in the garage. It was a smooth, quick process. The owner was friendly and we were excited about our decision. We choose a simple package 3 hours which came to $ 475. The day of the wedding the driver showed up early, told us to take our time, and made us all feel relaxed. He was super cool, friendly and funny. We had a great time with him and the limo was a hit! As a matter of fact, 1 week later my husband saw the limo driver on the road near our house and he remembered him and honked his horn. Overall it was a very intimate experience and we could not have asked for anything better.

This was absolutely the worst most unprofessional company!!! You have been warned! STAY AWAY!!! We used this company for our wedding, not only did they jerk us around with the price, come the day of the wedding what a nightmare! The horn that touts «here comes the bride» sounded like it was ill — it kept stopping and dying mid song, it was beyond embarrassing. I had to finally ask the driver to stop hitting the horn. And to top it off the driver, who was very nice, could not stop bad mouthing how terrible the company and the owners were. All the while my new husband and I were trying to soak up the fact that we had just gotten Married!!! Awful experience, would absolutely not recommend this company!!!

Royalty Limo was recommended by my venue. I decided to go along with them because they were a preferred vendor. I must preface this review with the fact that I had not a single issue with the company, everyone was nice, but I like to give as much information as possible in my reviews so I have to further explain the reasons behind the three star rating. I just wanted everyone reading to know I did not have an issue with the company.
Their fleet is old. The limos are pretty beat up and if you’re looking for something clean and prestine, this limo company is not for you. You will be disappointed.
Their classic cars are beat as well. The white wall on some of the tires is tattered, dings, scratches all over the place. Again, if you’re looking for perfection this limo company is not for you.
Their office is a disaster. It’s not a pleasant experience going there. It’s all open, there seems to be a million things going on in there, you’re almost afraid to give them credit card information. It’s messy, it smells like cigarette smoke. The office experience was not a good time for me.
Their office hours are terrible. 9 out of 10 times that I called, they were closed. When you leave a message, no one calls you back. You HAVE to reach them when they are there. Very annoying.
They don’t remember your information. They lost my original contract. Had to do it again. That wasn’t very reassuring.
The day before my wedding, the classic car I wanted broke down. They did call me to tell me and they offered me another car at no cost. I appreciated it, but at the end of the day it wasn’t what I wanted. That stunk but what can you do.
Their prices are very low. If you’re on a budget, this is the company for you. But, you sacrifice quality of the limos for the lower prices.
I did use them for my bacherlorette party however and their limo was PERFECT for this night. We weren’t looking for fancy or prestine, we just needed a ride for 10 people to the city. It was great.
Overall, I think this company is ok for a limo. I wouldn’t «highly recommend» them to anyone but I’d probably pass their business card around for someone who was looking for a cheap limo for the night.

I used Royalty for my wedding and they were pretty good. They gave me a deal for my bachelorette party as well for the repeat business. Their limo’s are a little bit on the older side (the one they sent for my bachelorette did not have working air conditioning… which is a bummer). We chose a classic car for bride/​groom transportation and I’m not sure if this would have happened with any classic car but I was getting nauseous from the exhaust fumes on our 40 minute drive to the reception. Royalty was reliable, professional and reasonably priced.