A & A Veterinary Hospital

Represntative lacks information. Don’t waste your time theres better vets around.
High prices High prices High prices High prices

This is the epitome of a money hungry business with absolutely NO compassion. Which is crazy to me for them to even be known as an «emergency» facility. They will let your animal die right in front of them if you can’t afford their absolutely ridiculously high prices on the spot, instead of working with you and the emergency and their reception is extremely rude and uninformative in everyway. It’s a shame that people like this pry on animal lovers.

I bring my doggie to my usual vet for check ups and boarding and the like, and she loves it. And they love her. She comes home relaxed, waggy and sleepy from all the play time. And she really is a low maintenance dog by means of, she doesn’t have special meds and she rarely gets sick… just scratch her head, give her a cookie and feed her and she’s a happy dog.
My vet, unfortunately got damaged very badly in the hurricane and hasn’t been able to take boarders yet, so I brought my puppy to their covering facility whilst out of town.
1. I brought my dog there, and called ahead of time, to let them know I was coming. They didn’t have my paperwork. In fact, they didn’t even remember I was coming, even though I had confirmed my appointment twice with them.
2. The receptionist was clearly flustered. Which wouldn’t be so bad, if she wasn’t rude on top of stupid. She was also incredibly annoyed she had to handle a client of a different clinic, and vocal about it. C’mon, jerkoff, if you’re mad you have to work… fine. But don’t make it apparent in front of someone paying you… who has a crowbar in her car and no qualms about knocking you out.
2a. I give my dog food from the vet, and I didn’t know if they carried her brand, so I brought a bag with me. When I handed it to the kid collecting my dog, he turned to walk away and I said «doncha wanna know what her feeding is?» He seemed lost, or stoned, and said «oh, yea. I guess so.» I’m SURE the fed her correctly… not.
3. I asked them to call me when they had the paperwork, just so I knew they had my contact and emergency contact info. I’m sure you know… they did not.
4. When I returned, I called at 9am to find out when I should pick my dog up. The lady said «is she supposed to get a bath?» You tell me, idiot, you work there. And yes, of course she’s supposed to get a bath, I don’t want her bringing home your cooties. She must have read her chart, because she then realized they had a couple other animals getting picked up and told me to call back around 130 to pick a time. It’s going to take you 4 hours to bathe a short haired pitbull? I used to work at a vet, just hose her off and let her take a lap around the room she’ll be ready in an hour, tops. But fine… I call back at 140, they tell me to come between 2 and 8. I tell her I’ll be there at 3.
5. I promptly show up when I said I would, and the woman behind the desk, who was the same person on intake, was still confused. It took her a half an hour to find my chart, and calculate 5 nights at 35 dollars. And she complained the entire. Friggin. Time. I nearly reached across the counter, figured her math for her, and clonked her in the head. I paid in cash, which completely threw her off her game.
I finally get my dog, and quite honestly if she hadn’t been in the state she was in, I would have overlooked the complete incompetence of the support staff, but she was a ball if nerves. Generally, when I pick my dog up, she’s having the time of her life. Today, she could barely wait to get to my car. When she got in the car, she was visibly agitated and breathing heavily until we got back to a road she recognized. Then… she relaxed. When we got home, she dank 4 gallons of water and passed out cold. I don’t know what they did to her, but I’m never bringing her back there again.

I’ve been coming here for years. They’re a bit pricey but the doctors are caring and friendly & I’ve always felt comfortable leaving my pets in their hands. My favorite doctor is Dr. Anastasiou. He’s just so compassionate and wonderful, which is funny b/​c he’s a hulk of a guy, so it’s a contrast. When we had to put down my old German Shepherd, even he cried-​not bawling or anything but he did wipe at tears. A rare moment, I’m guessing, but I remembered it and looking back, it meant a lot.