Palermos Restaurant and Pizzeria

Called in a order for pickup. I was told it would be 45 minutes because they were out of dough. I showed up on time and was told it would be another five minutes. 30 minutes later I was still sitting there. The help didn’t seem to worried or apologetic. I’m not sure if this is their regular way of doing business or not but I am sure I won’t be back.

Great energy and service. Walked in on a lazy Friday afternoon after a long day a little beat up and tired. Got a fabulous slice but the service was energetic and exciting. Smiles abound with workers working hard for whoever they are loyal to. If offered, I’d go here 10 times out of ten. Sauce a bit sweet but gosh darnit, they all cared, all hustled, and all smiled. Changed my day and will go here every chance I can when in the Frankfort area.

They didn’t make one of my pizzas because they couldn’t read the order takers writing. Instead of calling her to see what she wrote or calling me they did nada.
As I waited for them to make the pizza you could see the place was not well run. The one kid had a hoodie up and swore to his buddies the whole time I sat there. The lady that ran the place was dirty and obviously has no control of her staff.
Then the kicker. Finally got my other pizza done, put it in a box then stacked my other 2 items on it handed it to me and sent me on my way (small discount).
There was no pizza table. All the cheese stuck to the box.
So I waited an extra 20 minutes because they couldn’t read the order takers writing then got it home and we couldn’t eat it.

Their sauce… oh my god, amazing. The best sweet sauce ever. I’ve been obsessed with Palermo’s since I was little. I’ve personally only ever had the pizza — which I love. My family members love their beef sandwiches and meatball sandwiches. I will say the service at the Frankfort location is a lot better than the Oak Lawn location. I’ve unfortunately had several bad experiences at the Oak Lawn one, not sure if they’re connected.

Great job with our school lunch served to over 450 students! They loved the pizza and your staff was outstanding!

Been a fan for almost 50 years & passed it on to my 2 sons. Great pizza along with a terrific staff make a winning combo. Props to (Ryan & Jeff) who make it a pleasure to do business there. Every 3 – 5 months i pick up a bunch of ½ baked pies. Some r for home & others i bring out to D.C. where my oldest lives. I only wish they had a store in Naperville.

Pizza was too sweet and the fried zucchini was stuck together and mushy. They were out of onion rings and gave me the fried zucchini at no cost but it was subpar. The Bosco sticks were cold and falling apart. Ranks in the bottom third of pizza places in Frankfort and Mokena.