Greyhound Bus Lines

I always use greyhound busses to go to NYC and get back Boston !!! Last night I purchased the tickets on line for 2:30 pm .! I was so on time that I could get bus at 1:00 !!! They had several seats available so I could take!!! They charged me $ 15 more dollars to take that bus .!! So stupid cuz there were many empty seats .!! Next time I would try different company !!! There might be better service with more nice staff !!! There were many ppl in line trying to buy or print their ticket in 4 or 5 machines but just one person helping to everyone when the bus was about to leave !!! Bad bad experience !!! I hope that won’t happen in new York when I’ll get back to Boston

A couple years ago, the Peter Pan and Greyhound buses from Framingham, MA to New York City, and back were good because they had Express runs. Just 4 hours from Framingham to Port Authority, and 4 hours back. But now, there are no Express buses. Each bus stops somewhere and people are required to transfer to a different bus. Each ride is now at least 5 hours long. What happened to the Express routes??? I loved this service, but not anymore.

Wow. Yet another chapter to add to my novel of craptastic bus experiences. We bought tickets online 1.5 weeks in advance of our one-​way trip from Framingham to NYC. The idea was to get some more time with the fam on Easter Sunday since my parents live in Natick, about 10 minutes from the station.
We show up at 4:00 for a 4:25 bus, and are told that because we didn’t call ahead to reserve our seats (bear in mind we have tickets in hand), we are considered stand-​by passengers. Now, NOWHERE on the website is there any fine print about this 2 hour advance phone reservation policy. Because generally, a ticket means you get a seat on any major mode of transportation, including Boltbus, which is OWNED by Greyhound.
At 6:45, another bus shows up for us and the 25 other people who needed to get to NYC and had 4:25 tickets.
EPIC FAIL, never again will Greyhound get my Federal Loan grad student 7.9% interest money.