GameStop

Came in here today to return a refurbished phone which didn’t function as it should. The guys behind the counter (they looked like father and son) made it quick and easy. Answered my questions and were polite. Store was clean (not always the case!). Thank you for excellent service.

I went into gamestop to purchase an xbox one instead of purchasing it online. My reason for this was to ensure I had all the information via customer service. I spent the extra money on a Halo edition one. Being a casual gamer I don’t read gaming blogs/​news (hence why I depend on in store advice in order to make purhcases). I traded in a 360 with 2 controllers and purchased an extra xbox one controller in order to play this new game with my boyfriend. At no point was it mentioned that this game has no split screen at all despite us excitedly talking about playing together.
Do not count on the employees to inform you on critical information or to help you to find a resolution to it once you realize it on your own. I am dissapointed in both gamestop and halo and will no longer be spending money on either since this purchase wasted way too much money on both.

this place really sucks when it comes to selling or trading your games you dont get dollars you get pennies and then they sell them overpriced pre-​owned scratched $ 40 even $ 60! games xbox 360 controllers $ 40 used! walmart sells $ 35 BRAND NEW! …there consoles say refurbished NO THERE ARE NOT! i got an xbox 360 took off the face cover there was the sticker of seal meaning they never opened to clean or put new thermal compound they thing was sooo dusty and actually had to take it all apart i didnt wanna go deal with them and i think i wont ever again go there
do yourself a favor buy from CL or go to REPLAY’D store and stop helping these scumbags they are total RIP OFF!

I hate to go against the grain here. But.
My wife and daughter bought me an Xbox One console here for Father’s Day. They were told, not once, but twice, that the console came with Forza pre-​loaded. It didn’t. Would they have bought it anyway? Maybe. But the pre-​loaded game sealed the deal. When I went back to ask, they told me that this version of the console doesn’t come pre-​loaded with any game. And they didn’t know why my family would have been told that.
As long as I was there, and still fuming about the bait & switch, I asked them to take a couple of Xbox 360 games in trade. I was looking at something to take with me when I heard the offer. $ 3. Yeah, no typo there. These were some of the most popular games for the 360, so I understood when they said «Well, we have like 30 of these.» But then I looked at the same games they were selling pre-​owned, $ 20-​$ 40. That’s a great profit margin, if you own the store. Not so much for me. I’ll gift them to someone and get more out of it.
I’m done here.
J

I am not an avid gamer, so I usually feel out of my element GameStop. However, the staff here are really helpful and make you feel comfortable.
I bought the new xbox this past winter from a GameStop and slowly been adding pieces to my entertainment system. Today I reserved an Xbox One media control from the GameStop mobile app. I got a really fast response via email alerting me it was ready. I walked into the store about an hour later, and it might have taken 5 minutes to wait in line, pay, and go on my way.
I’ll definitely return here.

My lone experience relates to a refurbished iPad purchase over the summer. The manager of the store went out of his way to make sure the exact model I wanted was delivered to his store. This was in stark contrast to many other stores that I called that day with the same request. They all said that it would be at least 2 weeks before something was in stock, and there was nothing that they could do. This store made sure one was ordered and delivered to the store — and I had the exact iPad I was looking for 10 days later for 60 dollars less than the Apple refurb price.

I went there to take a look at Black Ops and to return something and he wasn’t the one that helped me but I watched one of the employees (it was at 11am and the guy had kind of long hair and glasses) and he was AMAZING. The best customer service I’ve ever seen trying to make sure each client left completely content and doing such a great job, not pushy at all. I was actually hoping he would be the one helping me out because he was so nice and I wanted to ask him a few questions and he seemed pretty knowledgeable. I don’t think I’ll go to another Gamestop if I can help it now. I love this one!