Banfield Pet Hospital

Horrible. Do not bring your pets here, the doctors are unpleasant, unprofessional, and not knowledgeable at all. The technicians are rude and the receptionist probably don’t even know how to add. All the jobs are wanted to do was have my cat put to sleep. Don’t waste your time or money here

We had our dog for 16 beautiful years. Would take him to a free clinic to get his shots each year. Only been to Banfield a few times. We always found their service to be good.
When our dog started to lose his quality of life we took him to Banfield to be laid to rest. The care we received was exceptional! It was a very emotional time for our family and the staff was so very caring. The let us spend as much time with him as we needed and for that, I thank you.
About a week later, we received a beautiful sympathy card from Banfield and it was hand signed by 8 members of the staff. The fact that they would take the time so send their well wishes is truly heart felt.
Thank you for making one of the saddest days in our family’s life a little bit easier.

I have had a banfield wellness plan for 8 years for my dog, we lived in Florida and NY and NEVER had an issue, the people at the Framingham location are rude and clueless. Every time I call i get nothing but an attitude. When the Newton location opened I started going there, not only are the workers knowledgeable but very sweet and patient.

Just found out last week that Dr. G has left Banfield. :(. why O why do all good doctors leave??? *sad*

The nurses and vet techs at Banfield are great. My only complaint is that they never keep the good doctors (or they don’t stay). Dr. Taylor, great surgeon, moved to Everett Banfield, Dr. Gastrock, another great vet, moved on somewhere. Knock it off! I’m going to move on too!

I can only report on the service that the Banfield staff have extended to us as customers and our beloved pets as patients. The team at Banfield are SUPERB with the care. We have gone to two different Banfield locations (we would follow Dr. G just about anywhere!) Chelmsford and Framingham — all of the front desk and support staff have been wonderful. We had a dog who developed severe epilepsy and Dr. G referred to excellent specialists. She was the gatekeeper for all of Ace’s care right to the end. The teams at Banfield have a wonderful way with animals. I have a psycho yorkie (just love him!) and they never have any issues providing his care. Dr. G is there to advocate for the animal — she is forthcoming with information, caring, compassionate, professional and personable. She never makes you feel you are imposing when you need to ask questions. I read the previous reviews, we have never encountered that type of negative interaction with this organization. We have Wellness plans for our two fur babies. I think it is quite a bargain. I can only state that we will continue to bring our pets to Banfield and I am confident that the quality of care will continue to exceed our expectations.

My boyfriend and I brought home our puppy a few days ago and had our first appointment at Banfield, which is located inside the PetSmart in Shoppers World.
When we arrived, the receptionist was super friendly and explained their policies and answered our questions thoroughly.
The nurse, Kate, was so nice and knowledgable and after our appointment, she helped us pick out some appropriate teething toys and treats for him.
The Veteranarian, Dr. G, was awesome, super nice, and answered all of our questions.
Overall, it was a great experience and it’s super convenient to be in a pet supply store as well… (though, not so easy on the wallet…)

Dr. Christie Taylor performed surgery on our dog, and took wonderful care of him. She was as caring as she was skilled. We feel very confident in the quality of care that our dogs have received at Banfield in Framingham, from Drs. Taylor and Feld. Actually, our dogs have been cared for at Banfield Pet Hospital’s in Massachusetts, New Hampshire, New Jersey and Illinois, and have received consistently high quality care at all of them over the past ten years.

the only reason i will give two stars is because the vet techs are absolutely sweet and my dog loves them. other then that, they have way too many patients clearly. i have a purebred so i know that my dog will get sick often but that doesn’t mean i wont get as crazy nervous everytime it happens. one time my dog wouldnt eat for days, and i kept calling trying to make a quick appointment, they told me next monday. NEXT MONDAY HE WILL DIE WITHOUT FOOD BY THEN. come on.
other times i will have an app, and i will get right in the room but i will sit there for an hour until the vet actually comes in. AND why do they keep getting new vets. we have had three so far. i like nuygen or whatever, she was sweet and seemed knowledgable.
new vet is insistant that my dog has hip/​knee displacia. now he’s friggen 1 years old. how does he already have hip/​knee displacia? really?
he’s limping because there is something wrong with his FOOT I SEE THE SCAB.
i tell her everytime i go in and she just keeps saying that he needs xrays on his knees and hips… thats over $ 500.00. i’m not putting my dog through that when i can see the friggen cut and scab.
again i will recap that the vet techs are awesome and have even argued about who was going to get to check my pup. no worries ladies there is enough of him to go around!
i will obviously continue to deal with this because i have a plan and i dont wanna freak my dog out my dragging him somewhere else.
also, i have to get my dog neutered at the Spay Waggon because even with my plan they wanted like $ 500 for the procedure. no thanks.

IF there were a way to give them a negative 1 I definitely would! So the Banfield main offices send me a note and give me an 877 number. And I call them. I JUST HUNG UP with a call from the SAME manager at Framingham I had originally spoke to, who ONLY CALLED BECAUSE THEIR POLICIES DICTATE THAT ANYTIME ANYONE SPEAKS TO THEIR CUSTOMER SERVICE OFFICE, THEY HAVE TO RETURN THE CALL. As in the begining, IT DOES NOTHING FOR THE CUSTOMER. I STILL WILL NOT, AND NOW THAT I AM REALLY INSULTED BY THE CONDESCENDING BUREAUCRATIC «I HAD TO CHECK THE BLOCK» WILL NOT RECOMMEND BANFIELD. Its just crazy. You lost a client and probably lose more. Staff and Docs are ok. Their policies are not. It is a risk to your pet. And if I can get my girlfriend to Unilocal about the action she has against BANFIELD for what they did to her dog, I will.

If you care for your pet do not go to this office, they will tell you anything to get your money. I was told my Dog had a heart murmur and that I would need to get an x ray that would cost $ 600. I did not like the Doctor from the moment I met him, so I said I wanted another Doctor to check him, come to find out NO my Dog has not a murmur.
I also had to wait an hour even when I had an appointment. and I had also joined for the year $ 500 later and they gave my dog all his shots for the year and told me that was $ 963.84 but I was getting a deal. My dog also had an ear infection and they gave me the most expensive medication $ 65 later and $ 502 for the Wellness Deal.
This was no deal and if I could I would report them for fraud because that is what it felt like. I wish I had to have checked the reviews before I went.

I’ve been taking my dog to Banfield since it opened. I have never had a bad experience there. The doctors have all been very good, great; Dr. Feld is my dog’s regurlar doctor and he has always been right on top of what is going on with my daschund, who is going on 14 years of age. I, too, have signed on for the Wellness Plan and it is great to know that you can go in at any time and not have to pay any fee for a visit. I’m sorry that these other people have not been satisfied, but I wanted to let people know, that it is very convenient, they call to chack on my dog after he’s been seen, they call when he is due to be seen and they are always very pleasant to work with. Totally computerized, all his records are there for them to access, to send to places that I may use for boarding and grooming. Just geat.

This is THE best vet office. The techs are very knowledgeable and Dr. Nyugen is the most caring veterinarian I’ve ever met. When my dog had severe arthritis in her later years, Dr. Nyugen did not insist on making my dog get up on the exam table. She plopped herself right on the floor and did the examination from there. And when we inevitably had to put my old dog to sleep, Dr. Nguyen was very caring and passionate. The entire office even singed a condolence card and sent it to me, which was very sweet.
You very rarely see a veterinarian office that cares about each individual patient anymore. I would recommend this Banfield location to anyone.

STAY CLEAR OF BANFIELD!!!
These people are completely unprofessional. My boyfriend and I recently adopted two kittens from the shelter sponsored by the Salem PetSmart. They told us that they had all their shots/​were fixed and just needed one more distemper shot. Easy enough. So we make the appointment at Bancroft Pet Hospital in the Framingham Petsmart.
This is our first time owning a pet so we had never really been to a vet before. I made that clear to the nurses and doctor, expecting them to be kind and detail the usual vet routine. Nope. They were incredibly cold and unwelcoming. Dr. Nyguyen walked in, starting baby-​talking to my cats, and did not even stop to introduce herself to me. I finally just introduced myself and asked for her name and her NURSE tells me the doctor’s name and Nyguyen still refuses to even acknowledge my presence.
After being told we only needed to get one more distemper shot and that the kittens had physicals every week, the doctor announces that they will need yet another distemper shot «because that’s how we do it at Banfield.» I was already surprised that they had charged us $ 70 for a 5 minute physical but whatever, I signed up for that last shot.
Thoroughly annoyed, I brought them back today for the last shot. The doctor is late — surprise, surprise. The nurse begins to weigh them and that’s when I realize — they’re about to charge us another $ 70 for a 5 minute physical THREE WEEKS after we last brought them in! And this is AFTER the doctor and nurse stated that we would only be bringing them in for their last shot. After informing them that I had no experience with vets, you would think it would be common sense to tell me that they do a physical every time you bring an animal in.
Went off on a bit of a tangent, but I just can’t express how upset I was with the treatment I received at Bancroft Animal Hospital. As soon as she began the physical, we turned around and walk out the door. This degree of unprofessional behavior (or lack of common sense) is just completely unacceptable. Go elsewhere.

I took my dog there for a check up and to get a prescription for a dog medicine. The check up was ok, but the doctor told me to give my dog 40mg of the medicine twice a day. My original vet told me to give my dog 40mg once a day. 80mg a day is prescribed for dogs twice the size of my dog.
This is a pretty big mistake. An overdose would KILL my dog.
I used to go to Porter Square Vets, and I wish I still lived in the Somerville area just so I could go back to Porter Square Vets.
I’m now looking for a new Vet in Framingham.

I wish that there was a way to give a .5 star. The only reason for that would be how nice and engaged the two nurses who tried their best to handle my situation were. But all in all, I would not recommend this place.
I spoke with a woman at the front desk about a week and a half ago about getting on the insurance plan. She told me that my seven month old Scottish Fold could go on the kitten plan, and thus a spay is included with everything else. I asked if I could do the pre-​consultation at the location closer to my house (in Milford), and then take her in for the spay to the Framingham location, since I live in Milford. She said I could not if I wanted to get her spay at framingham (where I work). So, after asking her a million questions about the insurance plan (and during this time she somehow forgot to mention that my seven month old cat is not even eligible for the kitten plan), she sets me up for an appointment at the Framingham location on the weekend, telling me that I need to bring the kitten in at the time.
So, long story short, I get there only to find out that my kitten is not, in fact, eligible for the plan, and that I don’t even get a discount on the spay! I really couldn’t even believe that she would feed me that misinformation, knowing full well that I would have to make a 40 minute drive for that very purpose! I am not sure if she was consciously lying to try to get me there so that I would just agree to pay the extra, or if she really didn’t even know about their policies. Either way, it does not bode well in terms of my confidence in the establishment and, of course, their ability to give quality care to my priceless fur-​babies.
Moreover, it does not bode well that they only offer spay/​neuter insurance for cats less than six months of age. Any responsible vet or breeder will tell you that you should NOT IN ANY WAY SHAPE OR FORM netuer or spay a cat before six months, because it will impede their hormonal growth process and not allow the cat to reach full maturity in a natural way.
Needless to say, I left without going on the plan and have no plans to return even to PetSmart to buy supplies. And it is a shame, too, as I have two cats whose health and well-​being are my #1 priority and I was planning on giving them some good long term business…