Spa Epoche

My daughter and I received gift certificates for Christmas and we’ve been looking for a place that gives good pedi’s…well this wasnt the place! We’ve had many pedicures in a lot of different places and this has to be the worst! They barely spent any time on the massage part and they did awful jobs on painting our toenails. Worst pedicure ever!

Wish they would move back to their original space. LOVED their steam room and the extra room. It feels so small now.
I did have a good experience. The front desk person who initially booked my appointment was rushing me off the phone so I wasnt surprised to find out that she had put me down for an hour massage, when I actually asked for a half hr Swedish and a basic facial. I was clearly frustrated and the day receptionist was able to make my initial request happen.
Stephanie provided the massage and she was wonderful! Cant say enough good things. She asked questions and listened to me when I listed problem areas. She tailored her work around those regions.
My facial was provided by Joy. She was wealth of knowledge and gave great advice for my skin type. She even made product suggestions. She was extremely nice, helpful and informative.
At check out, the receptionist who had booked my appointment was back behind the desk. I really tried to keep the interaction, as unpleasant as it was between the gum snapping and joking with some maintenance men, from ruining my experience. It was hard to give her a decent chunk of money. even though I knew it was towards the great service that I had.

My friends and I bought a deal for facials and massages at Spa Epoche. The deal leaves the price of the services at $ 60 for a massage and $ 60 for a facial ($ 120 total). Which is on the low end of course, but also not out of this world CHEAP.
Our facials and massages were good. Not the best we’ve had, but not the worst! The technicians were so friendly and knew what they were doing. The products smell wonderful and it was overall very relaxing and nice. The pool and locker room, robes, and slippers are a nice perk of this spa– as well… all in all a relaxing day.
UNTIL IT CAME TIME TO CHECK OUT!
All of us were not born under a rock, and we don’t consider ourselves horrible tippers. But when the woman at the desk told we were told that we were mandated to tip at 20% of the full value of the services. Which in my mind, is a bit excessive for spa services. I’ve never tipped at this level, nor has anyone I know. I’ve never been treated so rudely. It was so awkward and off-​putting. It made us want to not leave tips at all and run like the wind out of that place.
A disappointing end to what was hoped to be a very relaxing day. I’d give the spa itself four stars, but give this a low rating b/​c it was so awkward at the end of the day, I’d never go back.

My 5 star review is totally for Tatayana! I been following Tati for as long as I can remember. She does the best facials ever! Her hands and fingers are just heaven. She knows her work and exceeds all expectations! She is one of the best when it comes to eyebrows! The eyebrow queen if I must say. The place itself is very nice and quaint. But I am only there for Tati! Love her! Best hands down!

This is my second visit to Spa Epoche. This time I only scheduled a Gentlemen’s Manicure and Pedicure with Elizabeth. The last deal I purchased on
included a massage. As others have posted I’m not a fan of the massage at this location but Elizabeth is a hidden jewel at this Spa. Elizabeth does a great job of making me feel relaxed and is a highly skilled Nail Technician. She has excellent massage technique as well. The service is $ 50.00 plus tip so comes out to $ 60.00 with a 20% tip. In my experience this is on the high end so I don’t see being able to visit this Spa often. I’m used to spending about $ 35 plus tip. For women it’s a higher price and the Spa version of the service is even pricier. This is a good spot if your in the mood for a treat. I stopped in as part of a Valentines Day treat. Definitely ask for Elizabeth when you make your appointment.

I was not overly impressed with my massage. I had asked specifically for work done to my lower back. The girl said that the pain was probably a leg issue and actually AVOIDED massaging any part of my lower back. I thought that she was leaving it until the end because it was the only area I had specifically mentioned, but before I knew it my time was up and I had not had any of the knots worked out.
The facial I received was better though, and the reason for the three stars. However, she disappeared from the room for what seemed like a good amount of time while a masque was on my face.
The sauna feature in the women’s locker room was a nice perk and I was also able to shower there so although I would not purchase another Groupon, the day did end on a positive note.

I was so excited to go to this spa. It looked beautiful the services sounded wonderful. My massage was ok, nothing to write home about. I also did the teeth whitening… don’t waste your money, you sit in a room with a blue light on your mouth… then done. Didn’t notice a thing. Here is the kicker. I’m a good tipper, probably considered great as I always do more than 20%. But when I got to the desk, the girl proceeded to tell me what my minimum «required» tip was for each service. I’m sorry required? Since when do I have to tip. It was so tacky I was in shock this is what I was being told I had to do. Not a fan would never go back.

Several months ago I was sitting at my desk and feeling the knots in my neck. Then the massage gods smiled down upon me and I jubilantly remembered my gift card to Spa Epoche. It was time for some pampering. I called to book my appointment. Surely they’d have something available in the next week. WRONG. They book appointments at least three weeks in advance, so be sure to plan in advance. I booked an appointment for a 60 minute Swedish massage.
Upon my arrival to the spa, it took me some time to figure out where to actually enter the spa. I wandered around the hotel for a bit like a lost child until some employee took pity on me (read: was probably instructed by his supervisor to «take care of that lost lady.») Minutes later, the spa was found and I was promptly greeted and led to a soothing waiting room/​lounge which had several chairs and some fruit-​infused water… and a used glass from a prior client which slightly threw off that zen moment. For a place that touts a premium service, one would hope that these tiny details would all be tended to.
There was a nice changing room which had private lockers, pretty decent robes/​slippers to wear, and goodies galore for any bathroom essentials (lotions, hair ties, etc) you may have forgotten for either before or after your treatment.
My massage itself was good. Not outstanding, but not terrible. The masseuse was friendly and made sure to ask me about my trouble spots and what amount of pressure I like. Now, when I get a massage I really want someone digging in to my muscles. She wasn’t able to really deliver on that front, but I am sure it was only because there is a rule to not bruise your clients so I suppose I can’t fully hold it against her.
One of the best parts of the experience was the post-​massage steam room which clients are able to use in advance or after their appointment for as long as they want. I was the only person in there, and I definitely got my steam on… probably for longer than recommended. But it FELT. SO. GOOD.
I decompressed a bit in the lounge area before re-​entering the main area of the salon. On my way to the cash register, I was delighted to find L’Oreal Professional hair products! I have been using these products for years dating back to when I lived in Pennsylvania and was literally buying mass quantities whenever I would be home for the holidays. I had a mini fan-​girl moment and grabbed my favorites and proceeded to pay my bill.
All in all, it was a relaxing experience and I was glad to use my gift card. Would I have booked here otherwise? Nope. Would I visit again for a massage? Probably not as it was overpriced for what I felt I received. That said, three stars because of the steam room and a more local way to buy my fave hair products.

I bought a Groupon (or Living Social, I forget which) to get a massage here. The massage was nothing to rave about — it was shorter than expected, and just okay. At check out, the management, an older woman, was extremely rude and gave me a heavy guilt trip about not wanting to tip 20%. I’m sorry, but the service I got wasn’t worth 20%. Even giving 15% was generous, in my opinion. I don’t know who these people think they are, thinking they can dictate gratuities. When did tips stop being the customer’s choice? You go to a spa to relax and have a nice time, and leave feeling stressed out. What’s wrong with this picture?

My girlfriends and I bought the deal from Living Social. The facial was OK, I’ve had better but for the price not bad. The massage was awesome, but over priced had it not been for the Living Social deal. The Relaxatiion Room was nice, I would recommend putting in some nuts or fruit as a snack in additon to water and coffee. The changing area, shower and sauna were a tight squeeze. It was just the three of us at the time and there were only 2 stalls for the shower, 2 stalls to change and the sauna was compact and tucked next to the shower in which there was no privacy when you got out of the shower. Glad we checked it out but not sure if we would return.

A girlfriend and I went this weekend on a Living Social deal. I was definitely concerned because of past reviews on Unilocal!but, trust, it was so good.
There were a gaggle of women there getting treatments at the same time as us and everyone was sitting in the relaxation area raving about how good they felt. They did truly do a good job.
I get monthly massages that I adore so I didn’t get my hopes up too high but the massage was really good. Roberta was my masseuse and she did a great job for a full body massage.
Cecilia did my facial and since I’m not a regular facial person, I didn’t know what to expect but it ended up being great. I think next time I would just say no extractions but otherwise I honestly did leave feeling amazing.
They must have switched out their staff or something and put a bunch of these deals out to drum up business. Regardless we though it was great. Everything from being led in by the knowledgable receptionist to chilling in the relaxation area. There was no key to the bathroom so I don’t k now what that’s about but it was perfect for us. We both said we’d go again and took their menu of services.

I wouldn’t suggest going here anymore. I used to love it but they moved the spa to a new location within the hotel. It’s about ¼ the size and it’s really gone down hill. The spa is still super expensive without the benefit of the luxurious setting and amenities that were offered previously. If you’ve been in the past, there’s no longer a steam room or a changing room. You need a key to use the bathroom and the relaxation area is about four chairs. REALLY not worth the price. The entire reason I used to go to Spa Epoche was due to the steam, sauna, changing and relaxation areas. They are gone now, and so am I.

I enjoyed my spa day at Epoche. The receptionist was lovely and whisked me to the relaxation lounge where I changed into my robe and slippers. I enjoyed lemon water while i waited for my first appointment. My massage with Ali was awesome. Then I had a facial with Sheba which was great. Katie did my wash and blow dry and then Kami did my shellac manicure. I really enjoyed my time there. Everyone was lovely and welcoming. I will definitely return!

Renovation, not so spa like. I’ve been to the spa before, but when I arrived it was so much smaller with no changing rooms except for the bathrooms — forget the tranquil steam room and lush ammenities from before. I treated myself because I knew it would be great, but the renovation was not disclosed and has changed the experience. The once ‘peaceful’ waiting room is now in the same area as the busy sales office. You need a key to leave the bathroom otherwise you got locked out and have to re-​enter the spa from a public area (I did this). Overall, the renovation turned a first class experience into an average one.

I could do an ad for this place I loved it so much!
I was staying at the Rennaissance Hotel with the bf and we were in the mood for a couples massage (it was Valentine’s Day) so we went for it!
The reception area is cleanly designed, very modern and polished. Hot coffee/​tea and refreshing lemon water is provided in the waiting area. Receptionists were very friendly and helpful, directing us to our separate areas with a full tour of the facilities: the lounge, changing areas, showers, steam room, sauna and waiting inter-​room. The facilities were extremely clean and provided pretty much anything you could possibly want.
I slipped into my white robe and slippers and moved into the calming waiting area with the boyfriend. We were so relaxed already and the massage hadnt even started! Our masseuses arrived and away we went to our beautiful couples massage room. The room was spectacular; luxuriously designed for optimum relaxation. Candles were lit everywhere and there was far-​east-​inspired music playing softly. The oils my masseuse used were heated and very pleasantly fragranced, but not too overpowering. I have never felt so relaxed in my entire life.
I know the prices are extremely high here, but I’ve got to be honest when I say it was completely worth it for the over-​the-​top treatment and ambiance. I’m a huge fan of the cheaper massages too, but when you want to splurge for a special occasion, this is a truly memorable experience you have to try at least once :)

This place deserves a solid 3. There are a few reasons why it isn’t a 4.5 or a 5 — but I will get to those later on. I received a Groupon as a gift from my MIL — a ½ hour facial, a ½ hour Swedish massage, and a blow dry. There were some additional charges if you wanted to upgrade the package but my MIL upgraded my massage to one hour for an additional $ 25. Not bad.
When I called to make my appointment, they were actually open on Mondays — bonus right there. I told them what package I had and they told me the blow dry wouldn’t be able to be done on Monday (which wasn’t a big deal b/​c I actually cared more about the massage and facial) but that I could split the Groupon and come back for the rest of my package. That *really* impressed me because most Groupons have to be used at the time of the service or you lose it. When I got to the Spa it was even in the system that I was doing that. They remembered and even marked it down and I didn’t have to argue? Yay!
The ambiance was nice and soothing and the people doing my services were right on time — I didn’t have to wait around — which is also fabulous. I had full use of the sauna and could even have gone to the appointment up to one hour early to use the sauna if I wanted. I didn’t take advantage of that but it was nice of them to offer.
My actually services were wonderful and just what I needed. I had the BEST SCALP MASSAGE EVER during my Swedish massage. Amazing. The facial was great — she let me pick the smell of the scented oils she used, I’ve never had someone offer that. In addition — they give you a foot massage while the mask is soaking in! Every other facial I’ve ever had they leave the room during that point. Nope — awesome foot massage and nice warm towels wrapped around me feet. Another GREAT perk. I loved the services.
Now, the part that made it drop in points as I know right now I am making it seem like 5 stars. First off — they are too expensive. A one hour Swedish massage is regularly $ 100. I live near Foxboro and there are plenty of Spas that don’t charge that much. A little steep in my book and enough to keep me from booking again at full price.
The other (bigger) issue was checking out. To start with, you do not get a choice on the tip. They don’t ask you how much you want to put on as gratuity — they tell you the total INCLUDING THE TIP of 20% — and they don’t even tell you that they are charging you the 20% tip, they just tell you the total. I wanted to give 20% so when she said the price I knew what it included b/​c I had done my due diligence and looked online for the «real» prices to ensure I tipped correctly. Its my choice on how much I choose to tip — you don’t get to tell me my total and include 20%. I’m not a bad tipper but this was a total turn off. The girl who gave me my facial was standing at the desk looking at her schedule — what if I didn’t WANT to give her 20%? She is standing right there — that would be incredibly awkward for me to have to verbally say. I felt that really put the customer in a bad position and was tacky.
Second, they had no idea what they were doing in terms of checking me out — they couldn’t get it to check out correctly. I stood there for about 20 minutes while they played with it. The woman at the front told me my total and it didn’t include the $ 25 up charge so I told her this — they just couldn’t figure out the system. It got to the point where they asked me if I just wanted to leave my CC number and they would send me a receipt. It was my day off and I had lunch plans so I said yes — they called me about 10 minutes later and told me the amount. They still undercharged me and honestly I don’t know if it was because they couldn’t do the math or if they gave me a discount.
I truly enjoyed the massage and facial but I wouldn’t pay full price for either. I don’t know if I will be back to redeem the rest of my Groupon… the end of my experience was just so poor I think it will be more stressful than relaxing. I spent a half hour waiting to be checked out only because they couldn’t figure out the system and I was told how much I was tipping. Stressful enough to not return!

The spa itself was pretty nice, ample towels, products in the shower, clean locker rooms but the treatment left a lot to be desired. I have been to plenty of spas in and around Boston so I thought I would give this spa a try when my fiancé was scheduled to work in Foxboro on Saturday night.
When the treatment started the therapist seemed like she did not have a lot of practice. She did not ask me any of the standard questions about any spots that needed work or anything I was feeling a little apprehensive but thought I would just go with it. Everything seemed very choppy and left me not relaxed. I asked twice for a little more pressure because the whole thing was just bizarre. It was a hot stone massage and I felt like she just glided the greasy stones around and was half sleeping. She literally spent maybe 5 minutes on my back for a 90 minute massage. I was so confused thinking she has to go back to that. Instead I got about a 45 minute foot massage that was just odd. I feel bad for complaining but it just was not what I had expected having several hot stone massages before.

My sisters and I bought the BWM deal for ½ hour massage and Facial, Manicure and Blow-​Out. My oldest sister and I are both massage therapists, let me reiterate, we are both professional Massage Therapists, meaning we have been through massage training which also included an Ethics course.
I can only speak for the male therapist who works –hopefully has since been fired– at this spa and anything that I have to say will not be good.
I had my massage first and while it was only 30 minutes, I requested just back, shoulders and neck. Lower back or glute work never exited my mouth. The flow of this massage was something like a hurricaine; choppy, uncertain and tense. I’m pretty liberal in terms of getting a massage and normally undress completely but this time I did not as it was only 30 minutes and I just wanted back and neck worked on. On our way to the treatment room, he mentioned we had «30 minutes of «play time». Umm. OK. That should have been my warning sign.
He entered the room and started working, basically punching me with his strokes — in what world is this relaxing? I’m a small girl, why would I want to be knocked around? And really, where was he trained?!
I proceeded to roll over onto my stomach so he could continue to give me an indian sunburn over my entire back. Here’s a tip, MT, Use some oil! You aren’t paying for it! What happened next was completely inappropriate and should NEVER EVER happen during a professional massage. The draping was down low as it is, but he pulled my underwear until I was completely exposed. There is something called boundaries in massage and if a client comes in with undergarments still on you have to respect that and work around it. You do NOT take it upon yourself to pull them off. I felt completely violated. I am mad at myself that I didn’t say anything. I, out of anyone, should know better, but i was completely appalled at what was happening. I didn’t believe it. My sister, who was also paired with him, left her massage shaken up and weeping. He needs to have his license taken away; he’s a liability.
While the front desk staff was understanding, the massage portion of the day should have been taken off. The rest of the services were just OK, i’ve had better everything somewhere else and closer to my house.
I will never return here, even though I was given 50.00 worth of credit, I will NEVER EVER return here.

I hate the fact that I’m only giving this place 2 stars b/​c the service their was ok overall, but front desk and management is absolutely pain to deal with. I also went here w/​my friend due to the package I found on Travelzoo and we also had tough time trying schedule our appts… She told us the same thing about selling too many and not enough staff to accomodate and so forth, they were not very accomodating at all, if anything difficult to deal with.
However, i have to say, they did a great job with the facial… I wasn’t too crazy about the massage or hair…
I swear, I think the only people who goes here are people who bought the packages… I don’t know how this place is going to stay open once they run out of their promotion…
It’s a nice looking spa, but personally I wouldn’t go back there, even if I lived close to the area, I still wouldn’t go back…

I don’t frequent many spas but this place was awesome! I only went for a Chakra massage deal that I got on TravelZoo as well, so I can only comment on the massage. I am not too well-​versed in the whole chakra thing, but the massage itself consisted of meditating on your chakras (energy points?) and a swedish massage. The swedish massage was performed by Eric, and it was excellent!
Facility is nice and clean and sells a lot of Aveda products.