Jewel-Osco

Store is gross and seems dirty. Several times meat has turned out to be rotten and produce doesn’t last long. Brand new package of oranges were black inside. Employees are always complaining to each other in front of customers. Hate this store. I travel to another store when I have time.

This store is what happens when competition is eliminated. The store is being entirely remodeled while customers are walking under high lifts and almost tripping over exposed electrical gang boxes on the floor. All products have been moved from here to wherever. When stockers are inquired as to where product has been moved, you receive an attitude and a gruff answer. Self check out has been eliminated, now customers are forced to wait in long lines at cashier check outs to receive more attitude. Observed a cashier give a customer a tongue lashing when she was asked why self checkout had been eliminated. If I had spoke to a customer in the fashion this cashier had, I would have been shown the door. Will have to travel a little to not have to deal with this mess anymore.

If there is Less than 1star… A very very unpleasant experience with one of the staff at jewel osco fox lake location., an Amanda Harvey ruined my experience with this store. I go there almost everyday and this weekend my wife did groceries and since it was so crowded, she did not wait for her receipt because the receipt machine jammed. We decided to visit the store the following day so we can collect our monopoly cards and happened to speak to this girl Amanda Harvey she acted as a decision maker at that time. we gave her the amount of the groceries$ 150.12 to be exact since we wrote a check and the time and the cashier’s station … She was soo unconcerned and said she can’t find it but she will speak to the staff to confirm that the machine did jam and we don’t have the receipt she took our name and number but no word/​no call. Today I spoke to her again while I was checking out to find out if she resolved my issue and she told me that she could not help me I asked her again at the customers station and told her that I spend $ 40-​$ 45k a year in that store– is there anyway she can help me out and she bluntly said there is NO way. I told her thank you and she turned away and sarcastically sounded with some arrogance saying your welcome. That did it for me and went home and got my wife and we both went back to the store. She was showing another staff how to work the return of another customer so we waited patiently… My wife then asked her if she had spoken to anyone and she is soooo RUDE and very disrespectful that my wife had to simply ask her if there is anyone above her that we can speak to. While my wife is talking to her another staff passed by and she completely turned to the other staff finding out if she’s going to punch out… She even raised her point finger as a gesture «to hold on a second» Unbelievable what a customer service representing JEWEL OSCO I never knew this entire time that Jewel Osco has staff like her. My wife left her alone and THANK GOD Jeanie came and she is a manager., she was heading out already but did not hesitate to solve our issue it did not take more than 5 – 10 mins Jeanie found our receipt and we were out the door. If there is more sincere customer service like the manager I’m sure there would be less complain. I just can not imagine that an Amanda Harvey could think to disrespect not only a paying customer but another individual with such arrogance. She should not be dealing with customer relations or interact with costumers at all. I was speechless when she raised her finger at my wife just to speak to another staff passing by. Very rude, disrespectful, and arrogant girl. Watch out for her! And I will no longer patronize jewel Osco if the store condones this kind of behavior. I will give my business somewhere else. Amanda Harvey gave me wrong information we got 32 monopoly cards while all along Amanda is telling me she can’t help me Amanda needs training on how to treat and respect paying customers

Employees are always just standing around and talking to each other never worried about customers will take the 20 min drive and go to a much better jewel in grayslake

This Jewel Osco is conveniently located near my friend’s house who I’m staying with. It’s about a 3 minute drive and whenever I go here, there’s always ample parking.
The whole Jewel Osco is pretty clean and the items I always look for is always stocked which is great! Check out process was all right. I bought a bottle of wine here and obviously was carded since I look like I’m 16.
Redbox is also available here!

This jewel is terrible. I’ve frequented it only due to it being the only food store in the area. They are consistently out of popular items and the produce is terrible. I’ve overheard employees talking about how bad it is and saying they buy it elsewhere. I had strawberries that molded after 2 days in my fridge! Most of the time, the shelves are not even stocked. 1 – 3 boxes of product deep and that’s it! I can’t even buy enough food to complete my grocery trip.
Don’t even try to order something from the bakery because they won’t even make it! I ordered a cake online for a party about 5 days in advance. I go in the day of to pick it up and they have no clue to what I’m talking about! Apparently they never saw the order in their email. Really? So I walk away with several boxes of complementary cupcakes. I’ve pretty much started shopping elsewhere. Sunset Foods or Mariano’s are the only food stores that seem to know what they are doing. Of course, these are almost half an hour away but if it means I can get all of my items in one trip, it may be worth it.

I have lived in the area for 10 + years. This store was my primary grocery store for many years before I ultimately stopped going because of the outrageous prices. The reviewer in May mentioned the store being dirty and having poor quality produce but prices, clenliness, and freshness are all opinions that shoppers can agree or disagree with. HOWEVER, what is not subjective is the empty shelves (also previously mentioned). I am sure this store couldn’t wait to be the only game in town when Dominick’s went under but it is quite obvious in my few visits that Jewel cannot keep up with the demand. Any item that is on sale is is sold out by day 2 or 3. What’s the point of the weekly ad enticing customers with sales if I have to go to the Mundelein Target to finish grocery shopping? My other complaint is staff. The service desk offers no timely service, the girls in the bakery are hit or miss friendly, and the butcher staff can get grumpy when approached with questions. One star. That is all they get from me.

My husband and I just moved to the east side of McHenry recently. We used to live closer to Meijer in McHenry and frequented there for most of our grocery shopping. Today, I decided to head to Jewel in Fox Lake — — –which I will never do again. It is disgusting. The floors are filthy, the produce was awful, and many of the shelves were bare. I walked out of there with only 5 of the 15 things on my list. It was such a disappointment to me. The cashier was very friendly at check out, which was the only thing going for them (and why I gave them two stars). Beside their lack of cleanliness and issues with the produce and bare shelves, their prices are ridiculous. This is really frustrating considering that there aren’t any other grocery stores nearby. But I’d rather drive a little bit further than to ever have to go back here.

This and the Dominick’s across the road are it as far as major grocery stores are concerned in the area. Still, it seems rather quiet on this day. Make sure you check the sale ads as that is where the bargains are. Anything else can be had cheaper if you are willing to travel to a big box store that also sell groceries now.
The employees here, as well as at the Dominick’s are extremely helpful though if you should need help. Something you won’t get at those other stores.