Sam’s Club

I had a horrible experience at Sam’s Club yesterday and I hope that nobody else suffers through the same thing that I did. Since I am not a member but was given a giftcard to purchase a specific product exclusive only to Sam’s Club, I definitely ran into trouble thanks to a Member Services woman with horrible customer service skills and a RBF. If you have a giftcard for a place that you don’t normally go to, you want to go in-​and-​out of the store and purchase what you need in an efficient and timely manner without any trouble at all, am I right? However, Sam’s Club did not make that happen at all.
Walking in with my sisters, I inquired the lady at the entrance regarding my task of wanting to purchase an exclusive item with my giftcard without having a membership. She told me to talk to Member Services to discuss a temporary membership so I headed over to the desk. When I explained the situation to the Member Services woman, she was very rude and didn’t offer any help to my situation. She literally told me that I cannot go in without a membership despite having a giftcard. When I inquired about a temporary membership, she told me that yes, I can get in with one but didn’t even assist me on how to get one! Then, when I asked if the item I needed was only sold at Sam’s Club, she answered «yes» in a «ha-​ha» way where she knew I drove all the way to purchase the item but was unable to get in. Some help you are, lady. Thus, I literally browsed through Sam’s Club’s website researching how to get a temporary membership in front of her while she stood there being useless and it took me less than five minutes to do.
As for Sam’s Club itself, it looked like another Costco to me except with better lighting. Apparently, you can pick up some items here (like the exclusive one I needed) that you can’t at other stores and I like how everything looked pretty organized. I found the item that I needed quickly and headed towards the cashier. All of the lines were super long, similarly to Costco, but I ended up waiting longer than I should have because the cashier was waiting for assistance from another employee. Totally understandable, yet I felt that fetching the help of another employee could have been done a bit faster than what I experienced.
So because of that rude lady and the hold-​up at the cashier line, I ended up spending an extra and unncessary 30 minutes at Sam’s Club and I will never go to one again. Obviously, the low overall rating of this place can agree why my experience was not pretty.

Not a great place to shop. Bad customer service. Long lines. Understaffed checkout. Never think of returning anything as the wait time is 20 minutes or more on a regular day.

Grandkids were hungry after being at the park playground so we decided a stop at SAMs Club would be easy. No problem getting in because we are members. So we get to the food court area and were first in line to order. A large pepperoni pizza, one polish combo, two hotdog combos and two chocolate yogurt cups. I thought this was an easy order. It would take 15 minutes for the pizza, why not give me the whole one displayed in the case? Three dogs combo comes with drinks but we had to ask for the cups. The pizza was finally ready but by this time the kids had nibbled on the dogs and the chocolate yogurt and drinks. The pizza was way too hot and we didn’t get any plates, so another trip back. We did enjoy the slices of the pizza after they cooled down. As members, we would return to this SAMs Club and grin at any service maladies. The savings outweigh the shortcomings… just ask.

I had a bubble on side of my tire and brought it into Sams. We bought the tires a couple years back and was told we were covered for a new tire. I think Brian, the shop manager, helped me and was great to work with. Everything was smooth and effortless, which made Sams, my new go to tire shop. I also needed windshield wiper blades, that were cheap and installed in a sec… good service!

Update-​Maybe someone at Sams noticed my review because the last time I went there the guy in customer service was a bit more friendly and offered to look up my item just as nicely as Costco would do without the previous looks so thank you Sams in Fountain Valley.

Best value pizza slices, we stop once a week and take out pizza to Mile Square park for the kids to burn off the Calories

ATTENTION BAKERY:
The ~$ 5 container of «individual-​looking» monkey bread is HORRIBLE.
Dry, tasteless, unedible (even when heated) and definitely not worth the calories. Yuk.
Please replace it with something edible. It’s taking up valued shelf space. Thanks!

Good service and reasonable price on tires, will be back.

I’ve only been to this location once, and thus might not have the most informed opinion, though I will be returning and will update/​amend my review as necessary.
Today was my first visit and it’s the end of Thanksgiving weekend, which means the place is likely a bit more hectic than usual.
That said, the place seems well run. Two of the three employees that I interacted with were very pleasant and seemed to enjoy their jobs.
Interaction with member services was great. They were helpful, friendly, and quirky! Can’t ask for more than that.
The food options in the front of the store provide, of course, great value. And it’s tasty, but the best part is that it’s CHEAP!
While I don’t get thrilled about supporting large corporations, I had a pleasant experience in this store today.

I’ve recently become a SAMs club member out here and I love it! They have the name brand stuff, and more of a selection of those name brand products than Costco. We got our membership through Groupon and got a gang of free stuff with it along with a $ 20 gift card so it wasn’t really $ 45 for two memberships, great deal! Everything’s always clean and organized when we go in which is great. Since it’s not as popular as Costco, the lines don’t take 10 years to go through and the self checkout has worked each time we’ve used it without needing assistance! Miracle I know! Another plus obviously is the gas station! Great prices and again the lines aren’t as long as Costco. I’ll go here to knock out my shopping list for the week and then some, but spend the same amount for less groceries at one of the major grocery chains. Love it!

I’ve been a Costco member for a really long time since the closest Sam’s Club is about a 20 min drive away. Not sure why there are so few Sam’s Club around. They have a HUGE variety of goods! Way more than Costco! Having so many options does make shopping here a bit dizzying. I would probably spend double the time shopping here than at Costco. Prices are comparable to Costco, but they offer more selections than what Costco offers. If there was a closer Sam’s Club to me, I think I would probably shop there instead.

Horrible customer service! I arrived at Sams Club at around 11:00 a.m. I went to grab a few things and I came across the Jack Daniels gift sets for christmas so I decided to grab a few. My cart had inside; 10 lbs of chicken breast, a case of water, a gillette fusion razor blade pack, and 3 jack daniels gift sets. I proceed to checkout to the cashier VALERIE who was currently attending another member. After me waiting in line she come and puts her «closed» sign up on her register. She said «you guys will be my last members» Note: I am 24 years old my fiancé is 23 years old and our son who was with us is 4 years old… My turn is up in line and she then ask for my ID for the alcohol which I gave her and after she asked for my fiances ID. My fiances ID was in my truck so she went to go grab it. She then offers to just check me out of my chicken, case of water, and razor blades so she could hurry and leave. She said I can check out the alcohol when my fiancé gets back. (she was back in 2 mins and 10 seconds. I have NEVER been asked to show two ID’s during my purchase at Sams club in my last 3 years of coming here to begin with. She was in some sort of rush (I’m assuming to go on break because after this whole scenario I see her hugging a young child and visiting with a man). She than just abandons us and I have to yell to have someone check me out.
Not so mad about the fact she asked for both our ID’s… but the fact she just abandoned her customers and had no care what so ever besides going on her break to visit people. Horrible experience Sams Club.

I still love the location, the products etc etc I am really disappointed in the customer service desk. It’s holiday season so they split the desk in two. One side for member services and the other for returns etc. There were like 7 people in line to return something and one person other than myself in line for nember services. They had 3 people handling the returns and like the slowest person on the members services. All the 7 and more were helped and chick was still helping the dude in front of me! Finally after I sighed very loudly one of the other attendants came to help me. Not exaggerating it took over 20 minutes for someone to help me.

It’s now been 10 mins it’s taken Ruben to check out 2 customers due to how slow he is at working the register, I wish I could upload a video

I bought my tire that I purchased 11 months ago that had a screw in it to Sam’s Club and was told that it was unrepairable and that I needed to buy a new tire. I took it to American Tire next door, and they fixed it for free. Don’t buy your tires there. My neighbor had the same issue.

They have a family combo!!! It includes a 2 liter Coke bottle, Cheesy Breadsticks, & 6 Chocolate Chunk Cookies!!!
I got a family combo & 1 extra pizza for $ 14 and some cents!

The tire center at the Fountain Valley SAMs Club was amazing today. My back tire was leaking air and after calling my roadside assistance to put the spare tire on I drove up to the tire center .
Since I have a membership and the screw I ran over went straight through the middle of the tire they patched the tire for free!
Membership has its rewards. The employees were pleasant and courteous and I had a few minutes to shop in the store.
Since my tire was new I was glad they could fix it and it’s nice to hear of a benefit to being a SAMS club member!

This is definitely one of the better Sam’s Clubs that I have been to.
What stands out to me is that this location is VERY organized, clean, and the employees were very willing to assist.
The reason why I drive all the way from south Orange County, where there are no Sam’s Club locations, is that they have the best prices on short ribs.
***You can get a FREE one day pass to try out Sam’s Club.

This started out annoying. My aunt had a return to do, so we came to handle that. We waited in line and noticed the associates talking to the customer for so long! Random chit chat. That’s fine, if there’s not a line with then we looked back and was about 10 people! We handled business with my furious aunt expressing her anger to The cashier. Not our cashiers fault. We went and found some amazing deals! They had neon colored workout clothing for less than $ 10. I got a pair of pants for what the sign said $ 6.97 for $ 2.90, and two tank tops for $ 4.97 each, and two jackets with hood for $ 6.97 each! It was incredible! Plenty of larger sizes which was just luck on my end. I don’t like the store though. It’s obviously run by Walmart and it clearly shows. Rather bad lighting and poor service. Very odd looking people in there. Our cashier (I believe Brian) was amazing though. Attractive, very friendly, and actually knew how to do his job! He entered in a style number for my item with no tag and got the price. No issues. Great guy! Hope I got his name right!
I’m not a member but do appreciate the deals here as they are unbeatable!

I really love this place I have cards for both stores and choose
Sam’s club over Costco, My only beef with this super store is they should have more cart caddis so the Lazy ones can make a better effort to put the carts where they go