Lavender Memory Flowers & Gifts

I ordered flowers here two days ago. I called in & I got the deal of the day delivered for same day delivery. The flowers were delivered on time so that is why I give them two stars. However I will elaborate as to why my experience here sucked and why I suggest going to another flower shop.
First off, the prices here are in the same range as other flower shops so I would suggest just spending your money at a place that appreciates your time and business.
So right off the bat, the phone call was not a good experience at all. A baby was crying & screaming in the background l and I could not hear much. I am a pretty understanding person when it comes to circumstances and everything but it is a little ridiculous to have your baby crying throughout the entire conversation. The gal on the phone did apologize but my experience following right after has turned me away from this place.
Furthermore, before our conversation/​transaction ended I was promised that my receipt will be emailed to me. I did not receive any confirmation or receipt. I called the following day and left a message for it. No response. I called again today and left another message to follow up. No response. I will continue to call and hope someone answers the phone so I can resolve the issue. However, not returning voice mails from customers is basically a slap in the face when it comes to customer service. Businesses should be accessible and communicate with their customers and Lavender does not execute any of those things.

I was in charge of the flowers for four weddings in my family. All within about a year. She is always on time. She worked with my budget. She is honest about what is available, fresh, accessible in the season for your flowers. She has cute vintage décor stuff too that I bought for my house. Whether you need flowers quickly or need to plan a huge event, work with this flower store! Ronda is such a sweet heart. She is so personable and adorable! I love her spunkiness :) She has a gift with being able to visualize what you want and brings it to life. Just tell her what you want, she will create it.

The flowers that I order for my aunt came out exactly as the picture! They were gorgeous and my aunt loved them! I was a bit skeptical ordering the arrangements online due to my prior experience with another florist shop. The lady that answered the phone was very sweet and helpful. Will order from them again!

review since this is a Teleflora store:
RUN AWAY and don’t even think about using this place. Ruined an early Valentine’s Day surprise. Didn’t deliver flowers on time as promised. Was to deliver by 5pm to my Girlfriend’s work– called that morning and talked to CS (forgot guys name) to remind them and make sure it happened. 5pm rolls around– no flowers… 5:15pm still nothing and I call CS. Waited 15 minutes and finally after listening to their horrible island music a CS employee answers the phone start talking to her and she starts laughing and hangs the phone up after waiting 15mins!!! I don’t think she was laugh at me… probably something around her. So I call back in via the order place line and wait 10 mins. After being transferred to a «Supervisor» and her repeatly lying to me I ask for a full refund. 1^st lie by this «Supervisor» the «driver/​delivery person» is currently in traffic– BS! So I ask where in traffic and how much longer, cause at this point I have ruined the surprise for my GF and told her flowers were coming and made her wait at work. «Supervisor» puts me on hold and said the driver returned to the shop 30 mins away!!! Never even attempt to deliver the flowers. I thought he was stuck in traffic!!! Then she informed me they will attempt to deliver to my house tonight up to 9pm… we had dinner plans tonight… not going to be around. I was able to get the shop location which was 30 mins North of my girlfriends work and we live 30 mins South of my girlfriends work (so an hour away). She offered to deliver them the next day– no she is off work!!! And we are leaving out of town for the week. All in all horrible service, horrible staff and lazy employees (the CS agent from the AM must have not did what he said he would) and useless Supervisor. Now waiting on my full refund.
Way to ruin Valentine’s Day! Even 2 days before Valentine’s day. The whole thing about delivering flowers to your love ones work is to surprise them and make the other co-​workers jealous/​envy!

This was my 2^nd attempt at getting anniversary flowers today. The store was set way back and I never would’ve known it was there without the help of Unilocal!When I got there, nobody there could help me with flowers. At least they referred me too the third place where I was able to get good flowers at a reasonable price.

I ordered flowers for my mom through 1 – 800 Flowers and Lavender Memory Flowers & Gifts fulfilled the order. My mom sent me pictures and it was beautiful, and looked like the picture on the website. I’m very happy with the order.
P. S. I looked through the other reviews and I saw that the owner posted that Unilocal wants money to not filter out the positive reviews. I have heard that before as well; businesses must buy into a Unilocal package or something otherwise reviews mysteriously skew negative.

I ordered a corsage over the phone on Friday morning from them, to be picked up on Saturday. The gal that helped me explained that they would be closing at 10am to go do a wedding and I said that I would be there between 9:30 and 10am to pickup as we would be leaving for our destination for that day by 10am.
We got there at 9:48 am and the shop was CLOSED! I was so upset. While en route to our destination I had to call several florists (in an area I was unfamiliar with) and beg them to please help out. Several had to turn me down. It was my last florist on my list that finally said he would help and was able to produce a corsage for me upon our arrival to that city.
Here’s the «kicker» no one ever called to even state, «hey lady you never came to pickup your ordered corsage» later that day or even the following day!
VERY DISSAPPOINTED

Received a plant as a gift and I must say that if I ever need to order anything I would not use them based on what I received. I hope my friends did not spend much because what I got was pretty poorly put together.

I was worried about the reviews but was in a crunch.
I tried Queens floral and gifts, the lady barely spoke English and no idea what the Grand Gourmet basket was listed on their website, I wanted to upgrade to their best $ 129.00. She was trying to find it on her own website and could not. To get off the phone I told her I would call back later. And she said yea you call back later and hung up.
Which brings me to my review of Lavender Memories. I spoke with Rhonda (very pleasant and helpful). I explained I had a house full of executives and needed a basket of munchies and food with very little chocolates. She went over the options and pricing clearly. Made me a custom basket with my request and her expertise. The house was a few miles away. I needed it delivered between 5 and 5:45 that day. Not only did the men absolutely love it. She got it to them on time and followed up with a phone call to me that it was delivered. I thought she was wonderful. Sometimes we lack writing about the good times. Which makes a bad experience really stand out. I would call Lavender Memory Flowers & Gifts again anytime I need an order in Huntington Beach~!

Im really sad to see only negative reviews on this place. I always look at Unilocal reviews to help me find new places and in planning my wedding Unilocal helped me a lot. However, since Im a huge procrastinator I waited till 2 weeks before my wedding to go look for a florist. I went to a few places and was blown away at how expensive everything was. All I wanted was simple in season flowers I just wanted a rustic wildflower look and a bouquet for my bridesmaids and I. I had one place totally treat me horribly (who had a 5 star Unilocal rating) and another place think I was growing money on a tree in my back yard, their price was outrageous. So after driving around town to a few more places, my Fiancée mentioned that he had once sent me flowers from Lavender Memory Flowers and that he really liked them. I did recall that I really enjoyed that flower arrangement. So I went in. The owner helped me and she was super sweet, I emailed her a few Pinterest pictures that I liked and she brainstormed with me on what flowers we could use and which ones would be the best ones to use to stay within budget. She made 60 flower vases for me, which included the hanging mason jars you can see in their pictures. (I just posted them) as well as my beautiful bouquet, it had peonies and succulents. She also made my bridesmaid bouquets and flower pins for their hair. She gave me a deal! everything looked beautiful and on my wedding day I was surprised to see that she had also made a mini bouquet for my little girl. I thought that was very sweet of her. I would recommend Lavender Memory Flowers to other brides. I am sooo happy with all their hard work and excellent customer service. I will post more pictures as I get more. Thank you Lavender memory Flowers you helped make my special day beautiful.

Disappointing
I ordered flowers here for my co-​worker after taking a collection in the office. I spent $ 65 and the flowers that were delivered would have been $ 25 at the store and were nothing spectacular. In addition, they wouldn’t answer the office phone this morning when I was trying to find out when they would be delivered. Poor service and poor quality. No wonder their prices are lower than other online site.

Unilocal has removed my comment detailing out my terrible experience with the owner in addition to a picture that showed the actual dying flowers I received from Lavendar Flowers. So I need to provide an updated description of my experience with this shop’s owner to help adequately describe my experiences here. The owner, upon reading my initial Unilocal review, sent me a harassing message in addition to posting a response on her own Unilocal page giving herself a five star review accusing me of lying about my flowers. I had posted a picture proving that the flowers sent were dying and not as advertised. Rather than apologizing for sending low quality flowers and offering some sort of chance for retribution, she said we were bad customers and people. I would be hesitant to work with a flourist who, upon providing a sub-​par product, accuses the customers of being wrong on a consistant basis (please read all the rest of the one-​star reviews)

While the flowers we received were pretty bad, the response from the owner has been even worse. Rather than address the ill reviews by trying to offer an apology or correct a mistake, representatives of the flower shop has been messaging the customers with insulting messages and creating new Unilocal profiles aimed at insulting previous legitimate customer reviews.
Bad flowers on Valentines Day might be an understandable gaffe, but be ornery and insulting potential customers, blaming them for your missteps, is a very poor and misguided attempt at customer service. I would definitely not trust this place when it comes to a small bouquet of flowers, let alone a special once-​in-​a-​lifetime event like a wedding.

This Valentine’s has been the worst ever thanks to this place and the bitch owner who hung up on my fiancé, on Valentine’s Day mind you. First, they ruined the surprise by calling her at 5:30pm to ask her if she is still at work (that’s where they were to be delivered). So they asked her for our home address so they can be delivered. Fine, then they called an HOUR later and asked again if she was still at work… Of course she said no and they responded by saying they are on their way. At 8:15pm, she called and asked to speak to the Owner (Ronda)and after trying to find out when she would be getting her delivery, she hung up on her! My fiancé was crying on Valentine’s Day! During the conversation, my fiancé even stated we would be giving her a bad review due to our experience and she responded «Go ahead», We finally received our flowers and they did not look remotely close to the pictures when I originally ordered. Stems were bent and falling off, it looked like a bunch of weeds surrounding roses, and then we noticed there were only 8 roses, not 12! Wow, how do they stay in business. I get why the reviews are so bad. Stay clear of this place, there are plenty of alternatives with much better service. The flower business should be all smiles, not horrible service. Not to mention, she’s a crappy florist. I’ll be happy to send anyone of you a picture upon request just so you will never have to experience what we experienced..

I felt compelled to write a review after reading the last one. Brenda is not the owner’s name, first off. It’s Ronda. And she’s amazing. I’ve been using her for 6 years. She not only delivers, but the price is right and she will give you an honest opinion and her full attention while picking out your flowers with you. I don’t know why Mary N. was so upset with her flowers because I’ve always gotten way more than I bargained for at Lavender Memory and Ronda still has clients that she’s had for years. Don’t let that last review sway you! Thank you…