Hobby People

Horrible experience! My son saved his own money to buy a R/​C buggy, and was excited to buy one so we went to this place. First off I tell the sales guy, Giovanni, that this is his first car and he’s excited to buy one and the guys overall attitude was like who cares, I’m just here to collect my hourly wage. Really disappointing. We had a ton of questions and we both felt like we were bothering the sales guy. So we get this car, take it home, run it for ten minutes after setting it all up, and the upper arm breaks. Really? We just paid over $ 200 for this thing. So I bring it back this morning, show the assistant manager that my son didn’t hit anything, and told him what happened, he looked at the car, and said yea probably just a defective piece so he agreed to give me a new upper arm piece. So one of sales guys goes to look for the part and they don’t have in the store, so then he tells me sorry, they don’t have it but they a ton in the warehouse. So I asked where is the warehouse, he says next door! So I said great, can you go get one, he says no because the warehouse girl is on lunch. Ok so I said my wife can swing by after picking the kids up from school later and asked him to get one and put aside for my wife. So my wife goes in, they don’t have it, awesome, par for the course. She said the employees there were lazy and she didn’t like going in there. So now I go by there after work to get this $ 4 part to fix my sons car. I go in, they have the part sitting there for me, but now this same kid that sold this truck to me last night says I have to pay for it. I tell him what happened, and have to go over the whole story as he is flipping through a magazine. He says I have to talk to his manager. Where do you think the manager is? The warehouse, yes. So I asked can you call your manger, and he says no because his manger doesn’t have a phone, and tells me I have to wait. So after five minutes of sitting there, the manger walks in, and guess what he has on his right side attached to his belt? A big ass cell phone! Anyways the guy is rude, but he had another employee, nice kid by the way, fix my sons car, and I leave. I will never go back and urge buyer beware there. The owner should educate his management staff more on customer service, and hire employees that work for the customer and not the other way around. Too bad. Thanks for the amazing experience Hobby People. Crazy.

This is my go-​to place for RC stuff. Well, Amazon is my real go-​to place. But if I need something same-​day — like a replacement part — I’ll cross my fingers and hope they have it. Honestly, whether or not they have a part for your RC vehicle totally depends on the brand. I think they have a lot of Traxxas parts, some HPI, etc.
I also plan to start buying my fuel here. It’s ludicrous to order nitro fuel online because of hazmat fees, so you need to get it local. And this place carries good quality fuel brands.

Great price for my DJI Phantom drone. They were very helpful and even give me a 10% discount on the final price! Will be back for more cool stuff from this place.

Prices are alrite but the one guy with the stupid combover nd piercing on his lip is a real piece of work guy has the shittiest attitude nd is a cocky mofo. Juat Cuz of this dude I wouldn’t recommend noone here ultimate hobbies has about the same price maybe a Lil cheaper nd people there are actually kool and wanna help you u out not look at u like they’re above u… fkn guy was charging me ten bucks to out on a part that takes maybe 30 seconds I found out nd ultimate hobbies did it no charge… if I knew his né I would blast him here but ull probably recognize his stupid face.

Came to look at the RC car selection and buy some tools ie: xacto knifes etc. the selection was very limited but prices were decent but I have found cheaper online or at other hobby shops. People here were friendly though. Giving it two stars due to selection of items and brands being limited.

I would give no stars if possible, these lazy if you wanna call them employees have no customer service skills whatsoever. I took in a r/​c vehicle for repairs 1 ½ months ago, I call to check on status they talk to me like I’m bothering them, «we said we will call you when its ready» asked them what’s the problem and they said part is back ordered, bullshit, they never called the company (team associated), the lazy employees at hobby people never called for the part I need, just kept bullshitting me i did and team associated said they have had 19 of the parts available for as long as they can remember… the employees acted like they were doing their little brother a favor by servicing my r/​c vehicle… It’s not pulling teeth lazy punks… If I was in corporate I would send in secret shoppers and fire 90% of the crew there, including managers if corporate wants this store to continue… i have never experienced anything like this in a retail store… If they don’t wanna work stay home

I’ve been coming here a lot lately and the staff never disappoints me. Donald is my go to guy for anything Drone related. If he can’t help me he find someone who can. Example 1: I bought an Ideafly Apollo and couldn’t get it calibrated, he showed me how. 2: I crashed it a day later and I couldn’t get it to fly, he had someone check the firm ware and advised what to replace that was damaged. 3: I bought a nicer gimbal but couldn’t get it to work, they installed for me and showed me how to properly operate it.
The same level of help I get when dealing with a Hunter r/​c truck I bought. It is always nice of them to alert me if upcoming sales and they will gladly adjust the price on something I bought if it goes on sale with in 30 days.
I highly recommend this store just wish they carried more high end drones. I’m seriously considering an Inspire but they don’t carry DJI.

Homeboys got a bad attitude. Yes he regretfully answered my questions & yes they did have what I was looking for, but it was overpriced & he made me feel like shit. This is a common thing amongst hobby stores, stop being condescending & work on your customer service skills.

I previously wrote a review but it was somehow deleted. The staff was great and answered all my questions. When we came back a few hours later to get a different color they exchanged it without issues. After flying it for the first time I managed to lose it within the first 10 mins. When we went in to get another one they were very nice. They told me that sometimes it happens and I shouldn’t feel bad. lol They took my name and number in case someone came in looking to buy parts or a remote.
They have a huge selection and they know what they are talking about.

I’m really happy this place. My girlfriend and I have been talking about quadrotors lately, and I decided to check this place out.
The people here are a wealth of knowledge, and super friendly. The store is packed with all sorts of RC hobby equipment.
A friend and I went there the other night and bought two little drones. One was the proto x, which is this little 2 inch squared flier. The thing is awesome for 35 bucks. The second was a dromida kodo, that has a camera. That one turned out to be shit.
Unfortunately, we paid cash and lost our receipts. I went back in to exchange the thing anyway, after spending some time on google and looking into other drones. I went in to exchange the kodo, and expected to have a problem. I didn’t, have a problem. One of the guys remembered me, and had no problem taking my return, and letting me spend more money on an upgrade. :)
I know I asked these guys a million questions, and spent quite a bit of time there, but they never got pissed off. They were completely professional, and passionate about what they do. It’s pretty refreshing to run into people like that. I think I may be addicted to drones now, so this will be where I shop from now on. Thank you Zack, and company! I appreciate you guys.
My dromida Ominus, is a beast!

Place is lame!

Big open spacious well lit store thst has easy access to the 405 freeway lots of stock tbat you would expect frim hobby people. The staff was very friendly and courteous, and were especially helpful and knowledgeable on the products that they have in stock

Walked in today looking for something that they didnt have but the guy was really cool so I bought a slash body just to give him a sale. All the other guys were wall flowers and he was the only one willing to help. Think his name was Gary or Carey… Can’t remember. But he was super chill. Wish I went here instead of the guy over in Westminster

Great store. Love thier sales flyers. This store will actually show you the manufacturers retail price then show you thier discounted price with the percentage you save. Very clean store with lots of R/​C goodies. Very professional staff. This shop understands customer service and treats customers with respect.

Horrible service. I stood at the register for at least 10 minutes while some derp looking high school employees that looked stoned out of their minds were standing around until I was noticed. I brought my ¹⁄₅^th scale Rc car in for some help synching my transmitter to receiver and I even brought in my factory instructions. When asked what brand it was I said King Motors. I was then told by the seemingly stoned student employee «oh we don’t carry that brand so we can’t work on it, store policy.» I then said «you won’t even have a look or try at it for $ 100?» I was told «no, store policy.» I said «wow this store must really not want to make money.» I used to go to this store for all my r/​c car needs and needless to say I will never be returning due to the incompetence of its employees.

I only go to Hobby People if Ultimate Hobbies doesn’t have what I’m looking for (very rare) Used to go to the La Habra location before it closed, as you would expect from a corporate store paying about minimum wage, you had some very knowledgeable guys, but the rest were complete and total twits. My wife knows more about R/​C then 90% of their staff. And the thing that totally grinds my gears, it seems every time I do set foot into these places, they sell less hobby stuff and more junk (fart cans, green slime, slinkies, dragon ball z items…)

Big big big store. Wish they had more selections for bodies tho. They have a large selection for truck bodies but not a lot of on road bodies.
They also have a great selection of lexan and other hobby paints.
This store is also connected to their warehouse distribution center and headquarters for Hobby People/​Hobby Shack and their website.
Staff is friendly and helpful.
They have parking directly in front of the store door but it’s kinda small but they also have more parking on the side of the building so park there of you have a big car.

Been hunting down super miniature screws (that fell out of a pen I own), which I haven’t been able to find anywhere (hardware stores, electronic stores, eyewear shops, etc). Being nearby my work, I figured I would check here.
Three employees provided great service and went out of their way to help me, even though it was clear I wasn’t planning on buying anything hobby related. One went to the back to search for me and found some screws that might work. The second found some screws that came in a bag of 50, but since I only needed 2 pieces, he didn’t want to make me buy it. The third found a spare screws bin, where I successfully found screws that worked! They also didn’t charge me for it, although I was willing to pay for it.
I thought customer service was excellent, which seems contrary to the other reviews. I can’t comment in regards to hobby related items, but I had a great experience stopping in there today. Thanks!

1 star, only because there customer service sucks! They might be hobby people but definately not people people. I heard them talking shit about customers after they walked out, numerous times. And very rude on the phone. Not professional at all. I know of a few better hobby stores for nitro locally, I think I’ll take my business elsewhere. Beware of this place. And it’s way pricey to be treated like that

I had to get some Squadron White Putty as my other tube finally cracked, split and dried out on me. If you’re a dork like me and need quality model supplies, this fits the bill.
While I usually go to the Lakewood store, I was in the area b/​c I had to pick up my paycheck and this is literally a block from where I work. Large selection of R/​C stuff (not my thing, but whateva) and a fair to slim amount of actual model making/​kit bashing stuff. They do stock the adhesives I like but not so much with the Plasticard stuff.
Works in a pinch and I’m good for another year or so… they’re also right next door to what appears to be their corporate office.