Rosati’s of Fountain Hills

The food was great! When we walked in, only one dark haired guy greeted us and I said it was our first time in to which he said nothing. Then we ordered 3 salads, 4 meatballs, one cheesy bread and one order of 4 canolis to go. The order took about 25 mins to fill. We sat at an old card table that appeared to be in need of replacement. Two chairs only so we grabbed another for our third person. Leaving room only for two tables with one chair each. Then we used the restroom which wasn’t clean at although tp was provided. While the same guy who took our order prepared our food another customer came in and stood probably five mins for the guy making the food to come out and give our order. The customer left as no one came out to get his order. Then we finally got our food brought out in plastic to go containers. The salads were delicious in spite of the dry chicken. All the dressing was in small individual servings that you had to open. The meatballs were fantastic and moist. Best I’ve had. The cheesy bread was also delicious. The dining room was very small and I think it’s geared towards pick up and take out mostly. Not an enjoyable environment for dinner. Great food. Though I would only get takeout. When I eat in, I like real plates and silverware. Also, nice to get appetizer before main course instead of after. Food was good. One star for dining room experience.

I used to go to Rosati’s back in my hometown in Chicagoland — it’s the exact same pizza here in Fountain Hills. Delivery takes a long time — but if you don’t want to head out on a cold winter night (HA) it is worth it. Of course, it is not too far away to pick up either.
Nice crispy thin crust — extra cheese makes it extra gooey. Sausage has that little kick of spice.
If you like a crispy thin Chicago style pizza — get it here!

Worst customer service I have ever seen! Take down all you Chicago Sports Banners, you do not represent in any way, Terrible food and Horrible customer service!!! Try Pizza Pizza in town!

It wouldn’t be my first choice… however, it will do in a pinch. Biggest complaint is the wait time. They said my order would be ready at a specified time. Sat there for 20 min after the time I was given.

Hours of operation are incorrect! Nothing frustrates me more than getting a $ 100 order all written down from the whole family and then to call and u be closed. So irritating. No wonder business suffers.

Food is good, service is awful, and they do not accept any of their own coupons that come in the mail. They will always tell you the coupons are not for their store, even though the coupon has their printed address, and phone number.

Horrible customer service! Rude and unapologetic for getting our order wrong and wouldn’t give me my money back or provide credit for a next visit. It’s like they go out of their way to get your order wrong and then get upset at you for calling them out on it.
I picked up my order and had to wait about ten minutes for it, when I checked the pizza (habit after getting a wrong pizza from here before when I received sausage on a vegetarian pizza) it was already cold. They forgot to give me the salad my boyfriend ordered and I had to ask for it. When I finally got home the salad was of course the incorrect salad. I’ve given them three shots and have given up.
If you end up ordering from this place don’t expect a good experience and don’t say we didn’t warn you.

1^st time was perfect in fact they saved my valentines dinner for a last minute romantic dinner at home. I was so impressed we went back for more. Never again! Terrible service. On the second time around we went for pick up again and they gave us someone else’s salad. Called to get things straight and they put me on hold, after two attempts at calling back they finally took my call from my GF # because they knew my # and knew they screwed up. Offered to deliver us the correct salad, i tried to explain the correct salad the kid didn’t even know what mixed greens are! They delivered the wrong salad still. the delivery kid ended up paying me back from his own pocket. Tried again tonight after holding over 5 min! Said they couldn’t put alfredo sauce on the f#%kin ravioli! They did that on my first order no problem… Worst customer service ever! Its a shame because the food can be good but the fools running this place need to be all fired! Avoid!

I don’t live in Fountain Hills, but was in town at a friends and picked up Pizza and Wings. Wings are NOT eatable. The pizza did not taste good at all! I won’t return and am ticked off at my loss of $ 20.00. The service however, was great!

Pizza is either great or just bad with to much grease and not cooked completely. Customer Service is ok. I have been eating here for the last 4 years and it’s really a hit or miss on the order.

We placed an order for pick up. We got home only to discover the pizza was made wrong. Because the pizzas are over priced I felt we should get what we paid for. I was REALLY disappointed in the customer service. I knew our family dinner plans were going to be delayed another hour because it takes so long for the pizzas to be ready. When I called they told me that I had to bring back the bad pizza BEFORE they would begin making it the way we ordered it. So they messed up our order and I am inconvenienced by having the whole family waiting an hour to eat, I had to drive back down to the store and THEN I had to wait all over. Not exactly the best way to treat customers.

I’ve been ordering from Rosati’s for decades. I found them in Chicago and was overjoyed to find them again in Fountain Hills, AZ. However, the FH store has messed up my order on multiple occasions. They did so again last night when they failed to put cheese on my half of the pizza and then burnt it. When I called to let them know I was told there was a note on my account that I «complained too much» and they would no longer serve me. So apparently the business model isn’t to get the orders right but to cut off service to the customer if they rightly complain that the pizza is not done correctly. They also claimed my husband was «threatening» when he returned another incorrectly done pizza and he said he was going to inform corporate of the terrible service. Do not walk, run away from this terribly run franchise and get your pizza from a completely different Rosati’s location.

We just moved and thus Rosati’s is close to our new home.
Yummy Chicago style thin crust!
We like to go pick up our pizza. The facility was clean nd the people super nice. Have been there 2 times already.
We’ll be back.

Had the most awful experience. The manager cussed me out calling me a bitch for needing a fork to eat spaghetti. He then proceeded to threaten me by saying he had my address. I’m never going to give them my business again after being treated so badly. I don’t understand how this guy could be manager and have such horrible customer service and public relations. I feel like I just had a argument with a kid in high school.

We’ve been living in fountain hills for about a year and finally tried Rosati’s. I lived 50+ years in Chicago and have had pizza from Uno’s, Ginos East, Edwardo’s, Nancy’s, etc. so I have a basis for comparison. We had a Chicago style pizza and a Greek pizza. Both are outstanding. We had been getting the greek pizza from Euro café (about 6 times) and the last 2 were really sub-​par. That provided the impetus to try Rosati’s. I’m never going back to Euro and I’m now a permanent customer of Rosati’s.
The Tuesday evening specials are amazing. Half price pizza from 4pm — 9pm no matter what pizza you order. Can’t go wrong. Best pizza in Fountain Hills.
Update on the pricing on Tuesday evening specials. It’s now half price on a basic cheese pizza. All toppings are regular price.
I will say that their quality seems to be suffering a bit. We tried Spinato’s over in Scottsdale and their Greek pizza blows the doors off of Rosati’s. Too bad it’s another 20 – 25 minutes away.

Rosati’s has a habit of burning their pizza. Their new management is a copy of the last management. Can you EVER get your order right??? I agree with the previous reviews. They would have a good business if they would try harder. One good thing is their Spicy Italian beef. Forget the pizza for now. They just don’t have it together.

If there was a zero, it’d be them! I am NOT reviewing the pizza since we never got to try it… we did however try thier customer service and it was the worst I have ever seen!
Please note, this review is being written by a retail manager with over 20 years of customer service…
I called in a pizza, asked for 2 pizzas and was told it would be 25 minutes. Upon returning home, we found 2 pizzas, completely wrong with wrong toppings, and it was cut like a checkerboard. All we wanted was one plain pizza and one with mushrooms, total $ 46 (maybe if was gold plated that would be fair, but $ 23 a pizza???) We didn’t get that…
Here is the issue. Upon calling them to ask for what we ordered, we were met with resistance. I prefer the «kill ‘em with kindness and keep the customer approach». The woman on the phone was sweet, and was relaying messages to me from the Manager. I told them in my 20+ years experience that it is better to take the loss ($ 5 – 8 in ingredients at most for 2 pizzas) and keep the customer. We were told that they can give us ½ off of one pizza for the order they just messed up.
We said «forget it» and left with a credit. Now I have a $ 46 credit to a pizza place that I have no interest in going back to.
You have now lost a NEW customer, the hardest kind of customer to obtain. Also, with all of the pizza joints in Fountain Hills, why would I or any of my friends/​family ever return after being treated rudely and unfairly.
Called in an order to Ray’s in Scottsdale, told them what happened at Rosati’s, and they said come on over, we will make your night better.
Bottom line, shitty customer service, not sure about the food, and we’ll see how long Rosati’s can last with that kind of service.

I’m updating my previous review and giving Rosatis a 1 thumbs up — with a Caveat for Consistency. I live in FH so over the years I’ve eaten here quite a bit and I’ve seen the ups & down of this place. I’d eat here far more if they offered more «deals» beyond the ½ Price Tuesday. This is a pricey pizza and and while it can be good — it’s just not consistent. I’m from Chicago so I’ll tell you that when it’s «on» it’s somewhat close to a Chicao-​Style THIN crust pizza. That also means that it’s not cut like the traditional «8-​Big Round Slices!» (It’s a Chicago thing!) Anyway, it’s usually very fresh. I dig the crust, though again, sometimes it’s overdone. Caveat is $$$ and damn CONSISTENCY. I read the other reviews here and I’m not surprised. Which is too bad because WHEN this place gets it right (and they do get it right more than they get it wrong), Rosatis is far better and fresher and more «real» than a Pizza Hut or Papa Johns or Little Ceasars :-o. No comparison. It’s just when they do get it wrong…
So. I guess at this point I’ll leave it at: what are you in the mood for and are you a gambling person? :-)

Lame. Called at 9:45pm they said they were closed even though they were open till 10.

We’ve tried it three times — twice on our own dime, and once when a neighbor treated.
Sorry, we just didn’t like the amount of grease. Taste was OK, but none of the three of us in the family could get past 1 piece due to the grease.
We prefer Euro Pizza or Sapori D’Italia for pizza in Fountain Hills.