U-Haul

I think this is the SLOWEST Haul in the world. One hour out of my life in line and only 3 people waited on… this is my 3^rd time here abd 3^rd time us not a charm. Unbelievable BAD SERVICE

I went to
to find a climate controlled 10×15 storage unit. The corporate website says that this location had one, so I drive over and the GENERAL MANAGER checks his inventory and confirms the information from the website. He even shows me the example 10×15 unit in the lobby. I then asked him if my PODS mobile storage container can stay in the parking lot while we transfer the content. I explained that it was not a U-​Haul box but from the company PODS. The GM said, yes that is fine. They have mover companies there all the time so having a different brand is no problem. With everything confirmed, I reserved the unit.
Moving day comes. I walk into the lobby and ask the gentlemen at the desk where to have the PODS driver park the storage container. This man, who’s name tag says owner, tells me that I cannot park the container anywhere on his premises. When I explained that another employee told me yes, the owner says «none of my employees would say that.» That is when I look down and see the GM’s picture printed on the desk. I pointed and said «well, last week this gentlemen said yes I can.» The owner just looked at me and sighed. I decided to come back to that later and pulled out my reservation with all the storage unit information and confirmation number. The owner then tells me «we don’t have that unit.» I ask why his GM and the corporate website seem to think he does have it. «Corporate is wrong all the time.»
Needless to say I had run outside and ask the PODS driver to take my storage container back to a secure location while my husband and I called every storage building we could find trying to secure a replacement.
Extra Space Storage is across the 820 from this Uhaul. Super nice people, with climate controlled extra-​large units. Bonus, it is way less expensive than Uhaul. And they have a truck you can use for free if your rent one of their units.
Never go to this Uhaul ever!!!

Uhaul — they offer to buy back your boxes if they haven’t been used, right?
Jack ass at the Uhaul (also the owner of that franchise location) tells me I have to have my receipt to buy the boxes back, and that they have to be returned to the store they were purchased from…
Like they don’t say Uhaul on them, and I bought them somewhere else!
… And help me understand — if I’m. Moving out of town, I’m supposed to drive back and return them?
I call BULLSHIT!
So, my recommendation is to avoid the Uhaul off John T White in Fort Worth… Drive a little out of your way to find another location.