Discount Tire Store – Fort Worth, TX

Service was not so great I get a estimate on a Friday and go back the next day for the work, I get a different person and personality.
Even though I’ve bought tires for 2 of 3 cars from this store I’m given a ultimatum about what they normally don’t do, however since it’s a simple job they will do the work. Tech discovers there may be a problem but instead of talking to me while the tire/​wheel is off the vehicle they put it back on and offer the service for an outrageous fee, never mind that I’m a repeat customer. I came back because of the previous service I got on my other 2 vehicles which were complete sets. I’ll take my loyalty and money somewhere else.

Great Service! Angel and Jeff — the two guys I dealt with, met me in the parking lot in the rain to help me. Angel sized up my issue (screw in the tire — gotta love DFW construction) and advised my tread was low on another tire before I even got in the door. They had the ticket written up and my repaired tire on the car in 35 minutes, despite the well packed lobby. Even better, the tire repair didn’t cost me a dime. I could not give these guys a better review. Easy location to get in and out of, with plenty of things to do in the immediate area if you have to wait. They have most certainly secured my future business with the excellence of customer service and the prompt handling of business.

I went to the Pipeline location and they didn’t have my tire. So he calls this location and I was less than 10min away, they couldn’t wait for me to get there. I had a tire splitting in half and another no where near repairable. I know its time to go home, I had just gotten off work. But to show no sympathy or customer service glad I didn’t go there. Another Discount Tire on Hardwood waited for me to get there, anyways it was passed 6pm.
Not surprised their are bad reviews from this store…

I was a fan (25 years). Now I avoid them as their policies and practices are very dishonest. I kept being lured in by the slightly lower prices, multiple locations where you can get service, and standard 1 hour turn around.
This is the gig: non calibrated equipment so your tires get unbalanced quick. Then your tires go bad quicker, even though you keep going back on a regular schedule to get them balanced and rotated.
They are high pressure and will lie about tire conditions to avoid servicing to try to force you into buying new tires. This is not a one time experience. They can not be trusted. Management insist on quota on sales. You will be a victim eventually by DT.
I picked up my car and took it to a reputable service provider will pay slightly more for peace of mind.

Went in to get a leak fixed. Ended up asking for my keys back and leaving after almost 2 hour wait. Could not wait any longer. Now I have to make plans to get taken care of another day. I know this is a free service but I would just much rather pay something for it and be in and out quickly. Have never been a Discount Tire customer and now I will probably not consider becoming one. Thanks for wasting my time Discount Tire.

Prompt service, fair prices, attentive salespeople. To change one tire was less than an hour wait which was surprising on a Saturday afternoon! I was very happy with my experience. I’ve never bought tires from Discount Tire before so I am unsure about their quality, only time will tell I suppose! I did purchase their road hazard warranty which I would highly recommend. Unlike other shops, Discount Tire’s warranty will replace your damaged tire for free.

Just left Discount Tire after getting a flat tire on the way to work today. I made it to this location on a donut since it’s so close to work. Sorry for holding you up if you were behind me on I-​30 today. :P
On a side note, I realized today that I will never get a job on a pit crew in NASCAR. It took me about 20 minutes to change 1 tire… that would be a big set back for a race.
Anyway…I drove in at about 2pm, and was out of there by 3pm! They weren’t able to patch my tire, but they had the same tire that I already have in stock. And the best part about discount tire is that if you buy a tire there and it goes flat again, it’s 100% covered! Nice deal, you can’t beat that!
Everyone in the shop was friendly and fast! They even have bottled water and coffee for those who choose to wait. I myself walked next door to Braum’s and got some fries! I have no complaints at all.
I highly recommend this shop!

I’ve been to several Discount Tire locations and they all provide good service. The wait at time can be long. It was «tire» time for my truck. I pre-​ordered the tires and they made an appointment for installation this morning. When I arrived they place was already packed. They were moving through everyone very briskly. I over heard they were working on around a one and a half to two hour wait.
When I waiting on at the counter, I told them I had an appointment and they promptly got my new tires mounted and balance. With my appointment, I was out of there in less than an hour.
So the tip is this, make an appointment at your location before you head there. You can make appointments online. Doing so saves a lot of time!
Discount Tire ROCKS in my book!