The Lodge At River Park

My experience with The Lodge at River Park was elevated based on the extremely positive customer service that was provided by the talented leasing professional Laralee. I signed a lease with this property solely based on the appearance of the property and her ability to provide exceptional assistance during my relocation to Fort Worth, which can be challenging enough. The other properties that I visited were pleasant but the customer service missed what Laralee presented. Thanks Laralee for going that extra mile and making me feel at ease. I will be recommending this residential property to my peers because of this.

I’ve lived here for 1 year. When I moved in, I had lots of issues with the apartment not being cleaned before I moved in. Even after multiple visits from their cleaning lady, it was an issue. While this was a very frustrating move the staff was very nice and did rectify the issue. Since then I have not had any major issues and any minor ones that have come along, their maintenance has been quick to fix it. The staff is very nice and have been great about everything since.

Awesome place to live! I have been here for 2 years and have never had any issue. Staff and neighbors are great. Very excited about the new dog park being built! Love being able to have the access to the trinity river, great to ride my bike and go on long walks. Overall, great place to live, quiet and safe! Love the lodge

Great place to live. Staff is always nice and helpful. It’s quiet and safe.
I’ve lived here for almost 2 years. Love it!

I have been a resident for approximately a year at Lodge at River Park. I would rate my experience as average. It’s a safe environment with nice neighbors. At first glance the grounds are clean and well kept, however, when you take a closer observation you will notice that large dog poop is all over the place. It would be helpful if the grounds were cleaned from dog poop each week. It’s mostly just owners with large dogs.
Mold has recently accumulate inside of the apartment due to frequent pipe leaks. Minimal cleaning was conducted before My family and I moved in. When I moved in I had to pay for a cleaning company to re-​clean the apartment due to cob webs and glass particles that were embedded in my carpet. I referred a co– worker and when she moved in her apartment was not cleaned it was embarrassing.
Several of my neighbors that are amazing people have moved out over the last few weeks & months due to the unprofessional leasing office staff. When you first move in they are friendly but soon after things change. They have no customer service orientation and are very harassing when it comes to rent payments or if they require information from you. They have some of the worst practices that I have ever experienced. When you call in to complain they are all very rude and are quick to tax on hidden fees. Two of my favorite neighbors have been rudely forced to leave due to disagreements with the office staff. Not professional and does not demonstrate that the staff cares. Y
In addition, for as much as you pay to live here the gym facility is not well kept and has broken down equipment inside. In the year that I have been here the gym has never been sanitized properly. I hate germs so this bothers me a great deal. The old equipment doesn’t track properly and they have put forth no effort to upgrade the equipment.
It’s not a horrible place but for what you will pay and for the lack of customer service you will receive, you can get a better value for your money somewhere else. The gate is broken every week which makes tenants feel unsafe at times since anyone off the street can enter. The property.
Overall I like it but my expectations are not being met as it was initially communicated by the staff regarding the amenities and experience.

I lived at The Lodge at River Park for 13 months and only left because I got relocated for my job.
This place is great for so many reasons —
1) The staff is great. After I signed my lease, every staff member knew me by name and greeted me every time by name when I entered the office to pay rent/​pick up packages/​maintenance requests, etc. I knew that was a good sign of good customer service. One of my neighbors had a howling dog on her porch. She wasn’t home so I emailed the apartment complex at 11:30 PM. Within 10 minutes, I had received a reply and was informed that courtesy patrol had been alerted. How awesome. Also, my maintenance requests were handled within 2 business days, and most within 1 business day or the same day. And they were small issues — such as the heating filament in the dryer going out. The staff there gets at A+ all around.
2) The location along the Trinity Trails is awesome. The apartment backs right up to it and has a coded gate — it is perfect for walks/​runs/​bicycle rides.
3) The price I paid beat ALL the apartments along the Trinity Trails and even some that were further south on Bryant Irvin.
There’s several other reasons but I felt like these were the most important to me. (Such as parking, which is ample. My previous apartment complex, The Village at Ridgelea had VERY limited parking after 10 PM on week nights)
The only drawback I would say is that they will charge you a lot for moving out so make sure you document EVERYTHING in your apartment upon move in. I got charged for some stains that were there when I moved in. You also get charged pest control and the valet garbage for the full month, even if you move out half way.
I would recommend this place without hesitation to friends and family.

My family and I have been at the Lodge at River Park for 3 months now. I can honestly say that this is the first 1^st floor apartment we’ve rented that I feel 100% safe in. We’ve had a few maintenance requests and they’ve always been resolved promptly, within 24 hours. When we had an issue with our washing machine rental, the staff offered up their machine to make sure that we had a working machine when we needed it. My husband and I both agree that parking is sufficient; you won’t always get parking right in front of your walkway, but close enough to not be inconvenient (for unloading groceries and children). The workout center is never crowded so I never have a problem getting to use a treadmill. Great looking property with generous patios. And they offer recycling, which was one of our must haves.