Sears Auto Center

I usually receive good service here. however most recently, the wait was 3 hours, when I was initially told that the wait would be approximately 45 minutes to 1 hour for a simple battery check. I watched as the auto centers manager, Patrick, was rude to two other customers before I was able to speak with him. when I had expressed some irritation with being made to wait 3 hours without any updates, he was then rude to me. instead of apologizing for the wait and for not updating me on the condition and status of my car, he informed me that I had a bad attitude, called me «sassy» and informed me that they had a waiting room. Though he later apologized for the wait, he never apologized for his own attitude and seemed like he didn’t believe that we had waited for 3 hours as originally told until he checked the paperwork. He attempted to make up for this wait by giving me a coupon for a free oil change but I am never bring my car back here again. Surely there are other employees that deserve the manager position more than Patrick!

I ordered my 4 new tires on there website (got $ 40 off with a coupon) and set a appointment for install. They called me a few days early to say they were already in and let me come in 4 days early. Took them less then an hour. They were very nice on the phone and in person. They made the process easy!

Watch these people. The first time I took my car in, they left my car’s socket wrench on their equipment. I had to prompt them to return it. The second time, when I got my oil changed, they failed to reset it on my car. I was pretty PO’d to have a check engine light when that was the root cause. Probably not going back here unless I have another tire emergency on a Sunday.