Remax Trinity

I would recommend avoiding this brokerage that Jaci Coen runs at all cost based on my experiences. They do not work with the client’s best interest in mind. Instead they work with a very predatory and greedy attitude which is what lead to the market crash in 2008. I have bought and sold 4 houses in my adult life and never had such a horrible experience as I had with these people. The most dishonest and unethical agents I have ever experienced. Not only will I never recommend them, but I am taking the time to write about what a horrible experience I had with them. Kristina Guzman, who is an agent here, locked us into an exclusive buyers representation agreement, was not available to show us homes in a timely manner, kept pushing us into a higher price point, then tried to push us into a house that not only needed thousands of dollars of repairs that also failed inspections, and needed a new roof. She never went over any contracts that we signed with her. Instead, she would text us the second she emailed the forms for us to sign with a text saying she needed us to hurry and sign and send it back within 10 minutes because she was in a hurry. She was always in a hurry and put a lot of pressure on us to write a contract for every house we saw. And the price kept going up and up and up. One of the times that Kristina was not available to show us houses, she had her partner, Mary Lanvin, show houses and she flat out lied to me about all 3 of them. The 3 houses we looked at that day according to her partner would go fast with multiple offers and highest bidder and then tried to convince me the house was the perfect one for us. One had giant power lines next to it, and the other two were way over priced and still on the market 2 months later. In this market when homes go quickly, that says a lot about her ethics.
When Kristina told us she was taking two months off, we were quite relieved to be done from the stress and pressure of dealing with her. It was shortly after this that we realized we stupidly signed an exclusive buyers rep agreement. I had never heard of a buyers representative agreement the whole time we were with Kristina. We had no idea such a thing existed. It just so happened that I was telling a friend how relieved we were to be done with her, my friend said to make sure I did not sign this agreement. I didn’t think I had since we were never told about it, but decided to dig through the forms just to see. That is when I found it mixed in with the same form that was used as an offer for a house. I immediately asked her and the broker, Jaci Coen, to release us and they refuse to release us unless we pay the office $ 3000, or whatever future agent we choose gives them 25% of their commission from us! So now we have to wait two months before we can begin house hunting again unless we want to write them a check for 3k. They are dishonest people and a perfect example of why real estate agents have a bad reputation. No professionalism what-​so-​ever. It is already great difficulty to even get an offer accepted in such a competitive market, and the liability of such an incompetent brokerage is a huge setback. Dealing with this brokerage has been a huge setback for us. Interview your agents and negotiate buyers rep agreements.

If you’re looking for a honest Real Estate Broker who knows their business inside and out… no need to look any further! Jaci and David Coan are exactly that! From commercial to residential they do it all. We trust them with all our real estate needs. They have a strong Christian faith and are huge sponsors of awesome fund raising events for Cooks Children’s Medical Center. Their family owned and run Remax office it located in the revitalized historical area of Fort Worth. Call them today … I promise you won’t want to do business with anyone else! ;)

Debbie Copeland is a wonderful agent that goes above and beyond for all her clients. I would highly recommend her if you want an agent that will see the transaction all the way through from beginning to end!

My husband and I just purchased our first home with the help of Debra Copeland. She was absolutely fantastic! Helped us negotiate with the seller, explained all those scary legal documents, responded to our emails promptly, answered all (too many) of our questions very patiently, was always available by phone. She’s very friendly & sweet. We couldn’t be happier and recommended her to all our friends looking for homes in this area.

I love RE/​MAX Trinity!!! The broker (Jaci Coan) is awsome! There is no other broker like her. The best and friendlyist agents are there!
If you need to sell your home or buy a home or lease a home call me. Now is the time to sell the market is changing. It is now a seller’s market. If you are buying now is the time because interest rates are going to start going up.
Call me today. 817−714−2658

My husband and I moved to the Fort Worth area temporarily for his job. We knew we were only going to be in the area for a year so we decided to rent. We contacted Remax Trinity about a house we had found on the internet on a gated community website. Later we found out that the house was not in a gated community.
We were put in contact with Shelly Homer who acted as our agent. We were lead to believe that Remax Trinity was going to act as the property managers for the property we were renting. When we arrived from California, Shelly had her dad leave the keys and garage door opener outside of the house for us. We thought this was a little odd, but began to move into the residence anyway. We also found it odd that Shelly had us mail the lease documents to a residential address around the corner from the rental home, which we found out later it was Shelly’s Dads house.
To our horrible surprise, we realized that the house was not move in ready. There was dog feces over the entire back yard, not just a little bit. I’m talking a entirely full Target shopping bag worth of dog feces! There was spilt molasses in the pantry, the house had not been cleaned one bit before we moved in. The owners also left a big pile of garbage in the front yard. The smoke detectors didn’t work and they also had a roach infestation. We also were told that the owners would pay for pool maintenance. We found out that this is not true, their definition of pool maintenance as it turns out is just having the levels checked weekly. We have to clean the filters and clean the pool!
Remax Trinity did nothing to solve any of our issues and in the end told us it was pretty much our problem because they weren’t the property manager, they just leased us the house. We understand that issues after move in are not their problem, but the house was not even inspected by them before we moved into it! Now we are stuck here for a year with horrible landlords, bug problems, and a pool we have to maintain. We also contacted Shelly’s boss at Remax, who never returned our phone call.
If you plan to rent in the area, be sure to find a real property manager and definitely not Remax!