Luby’s

I hate to leave such a negative review, but I have never experienced such terrible service as I did at this Luby’s location. For years, this location has always seen a large influx of diners around the time churches dismiss on Sunday afternoons. Somehow, they still fail to staff appropriately for this lunch rush. On my most recent visit, I called three times to place a to go order, to no avail. I proceeded to the restaurant and the to go line was out the door. Since they have a drive thru, I decided to give it a try. At first it was moving relatively decently, but next thing I knew, I had been in line 30 minutes and was trapped in due to other cars behind me. After an hour and 10 minutes, I finally placed and received my order. The piece of pie I ordered for my mother had a long hair right on top. The gallon of tea I ordered was unsweetened as opposed to sweet tea, which I ordered. The temperature of my macaroni and cheese felt as if it was just removed from a refrigerator. Finally, when I had eaten half of my fish, a piece of trash was hidden beneath the half I hadn’t yet eaten. It looked like the wrapper that is placed around the napkins that hold silverware in the restaurant. I have never been so disgusted or disappointed in any restaurant, ever before.

This is the worst location. Super ghetto. How do you not have food available for 35 mins??? It’s 6:27… Dinner time and you are out of chicken? It’s like you don’t realize that you are in the food business. Ugh. Never again lubys.

This was such a disappointing visit to this location. We come here the Sunday after Christmas and Thanksgiving every year to have Breakfast as a Family. It’s a tradition we love and the food and service has always been wonderful. However, the line staff was disrespectful, to say the least. Not only was the server rude to the people in front of me, but while she was serving me she was still yelling down the line at the gentleman who she had been so disrespectful to, rather than focusing on serving the person in front of her. When a manager was requested, the manager never came. Half way through breakfast he manager was requested again and still never responded. We were at the location for over an hour as we had a 16 person party and the manager never responded. The waiter at our table, Malcolm, was very respectful and helpful and the grits were delicious as usual, but the first impression is everything: and the fact that a manager never responded to a customer request is appalling.

This was the WORST display of cafeteria line serving that I have ever experienced! Some of the servers were handling food & money w/​out wearing gloves, reaching all over each other, dropping food into the other food on the line! One server made a salad to go & picked the onions off, shook them, & put them back in the serving line to be given to someone else! Servers were breaking chicken qtrs over other food & juice was splashing into the other food! When we inquired about the lack of gloves when serving food, the server said «I don’t have to wear gloves I’m serving the drive-​thru!» When we spoke to the manager, the server came up WITH ATTITUDE saying, «Yeah it was me, I told them I handle money & food w/​out gloves!» With her hand pushed out toward us as if to say «Talk to the hand». He very timidly instructed her to put on gloves. After seeing all the unsanitary practices that took place in a matter of minutes, I shudder to think what I didn’t see that goes on in the kitchen! Needless to say, I WILL NOT be patronizing this establishment again, & I will definitely pass on this experience to all I know!

I actually like Luby’s especially when I want a good old fashioned lunch or dinner and don’t feel like messing up my kitchen to get it. This trip was actually for breakfast which you cannot beat, all you can eat. Waffles, pancakes, french toast, regular toast, grits, oatmeal, 3 kinds of eggs, 2 types of potatoes, sausage and bacon. All this to choose from for only $ 5.49 it’s a real steal and tasty too boot. Coffee and juice are extra but they are both refillable for no additional charge. The only negative is they advertise free WiFi well it’s very week especially if you are using a tablet. Other than that i’ll be back I just know to go to Starbucks for WiFi.

The food is good but is pricey. Service has problems. Recently, in two consecutive weeks, they messed up my To-​Go lunch orders. My order is supposed to come with one meat, 2 sides, and a bread … the standard. Twice, they came with ONE side (1 meat, one side, one bread), and one time it came with no bread (1 meat, one side, no bread). Both times when this happened, there was the presence of the male black young manager. I’m not accusing that he intentionally short-​filled my order, I’m just stating facts.

This is not a bad place to eat, if you love salt. All the food is salty. You carry your own tray to a table and take your check to the register before you exit the door. While you are trying to enjoy your meal in peace after you have wrestled it to the table attendants constantly come around and interrupt your meal asking you if you want something to drink. The drink decision is made at the register while you go thru the line, begore you get to a table. This is not something bad to offer, but once you have already declined you are not eager to have someone interrupt your meal with your husband again before you take the next bite and with respect to we only have one hour to enjoy lunch, study, and to be left alone. They have daily lunch and dinner specials. We had the steak and shrimp one and it wasn’t too bad. Skip the enchilada one. It’s salty and wet. Yuck!

Luby’s is a Cafeteria style restaurant. It’s actually gotten better over the years. This one was a little slow but I guess its not made for speedy service since they cater more to the older crowds. Never the less it was still a good meal. I had Chicken Fried Steak, Okra, and Broccoli and Cheese Casserole. They have always had the best Okra to me. It’s a ok meal for anyone that hasn’t had it before and if you have it’s just like the rest of them.