Heartland Health Care Center Ft Worth

Great service. very kind and helpful. My dad was taken very well care of while he was in this facility. The food was great the aides were very kind. the nurses and rehab had him back on his feet in no time. I can not say enough good things about this facility

This facility is the worst health facility I’ve every been in. Some nurses still your meds, and document in the system that he gave me a pain patch, but I never received it at all, so when I asks for my patch at 11: pm last night they refused to give me one when I’m in pain. So I stayed in pain last nt for the second time of the four days I’ve been here. So long story short they have thieves working in this facility and they don’t reprimand there employer. Also they refused to call my surgeon and find out if he want me to start yet therapy, because I was told by my wonderful surgeon Dr Micheal Duffy, that I could not start therapy until 8 weeks post open. Well because the heartland facility is hard up for money they ignored what Dr Duffy had said. Also the nurses said when I go home they keep some of my meds, I asked why and she said because they send them back to the pharmacy. I don’t underarm why they would send meds back that I’ve paid for out of pocket (copay). Every morning the nurse try to give me Tylenol 3, and every morning I have to tell them I don’t take Tylenol 3. But this morning I had a different nurse he seemed really nice, he came and said here’s your Tylenol 3 and your bacclofen. So I told him I don take Tylenol 3 and my doc only prescribed ½ of bacclofen in the AM and ½ of baclofen in the pm before bedtime, So I told him everyday I have to tell the nurse this and I said the responsible thing to do is make a note in the system that way all nurses will know. He became irate and there all the meds on the floor and said this my first time seeing you so it’s not my fault. So I said that’s real professional of you to throw those meds on the floor and he said oh now your insulting my professionalism, I said no you have done that very well yourself. I explained my Dr prescribed them like this due to all the bad side affects. But each time they bring hem they bring 1 whole bacclofen, they ignore other dr orders. In fact there was no Need for Tylenol 3 to be prescribed at all they knew I came to there facility with a prescription of Norco 10 mg/​325 I feel the Tylenol 3 is what they will keep and sell to other paintence. I mean who does that? Send your medicine back to the pharmacy and you can’t take it with you. I don’t need to take the Tylenol 3 home, But it was prescribed for me I should say if I want to throw it away or give it to the pharmacy, right. I have been denied my patches many times and Im the one who suffered because of there decision.