Baymont Inn And Suites Fort Worth

We had a horrid start to our trip thanks to Baymont Inn
I booked and paid for a room for 3 back in March as my family was competing in an event at the Will Rogers Center. I booked it for Oct 31 thru Nov 5.
When we got to the Oakland airport on the 31^st we learned our flight had been delayed by nearly 7 hours due to weather. I called Baymont Inn to let them know we would be late Checking in due to our flight. I was told since we booked through
that I would have to call them. I thought that was odd, yes we booked through them but they aren’t in charge of check ins. So I called
and explained the situation. They put me on hold while they contacted the hotel to tell them even though I explained to them that they were aware since they were the ones that told me to call. Ugh. Anyway, the
rep came back and said that they would just mark us as a no show for the first night since we wouldn’t be getting in until around 9 am. I said that was fine and I just wanted to make sure our room wouldn’t be canceled. I was assured it was fine.
We arrived at dfw at 7am, got our luggage and our rental car and got to the hotel around 8:45 am after being up for over 24 hours and having to be at the Center at 9 for a mandatory meeting. We just wanted to check in and drop off our stuff. Imagine my total shock when the guy at the desk said they didn’t have a room for us because we didn’t show up and we’d have to rebook it through
. I was PISSED. I told him I called the previous night to prevent this from happening and that we just didn’t «not show», our flight was delayed and I had CALLED TO LET THEM. KNOW AND WAS TOLD IT WAS FINE.
After 30 mins on the phone with
we finally had a room, but were late for our meeting. Let it be known that never once did I ask for a refund for the night we missed. Not once. However I should have asked for a refund for the whole damn trip. The maids were terrible. They made our beds but that was it. Bathrooms weren’t cleaned, garbage wasn’t taken out. My daughter had bug bites from sleeping on the sofa bed. The a/​c unit was ridiculously loud, but we had to run it otherwise the room was stuffy.
We were staying a couple of nights longer than our initial reservation but we weren’t about to extend our stay. We booked the Best Western on the other side of the freeway and I wish we had stayed there the whole time. Sooooo much better. Yeah, baymont was cheap, now I see why. Never again!

I can’t even begin to describe what a horrible experience we had at this hotel. They took a very simple request and turned it into the single worst example of lack of customer caring that I have ever experienced.
It escalated all the way to corporate customer service and ended with a total lack of caring and not only not accommodating a simple request, but canceling our reservation even though we were never abusive or rude or obscene, simply persistent that they should allow the second person on a reservation to check in because the first person was delayed.
Not only wouldn’t we stay at this Baymont, the clerk ended up ruining the taste of the whole chain for us. Avoid at all costs — they don’t care about you at all.