Auto Nation Ford Fort Worth

omg omg omg omg,
i just found out that my engine is completely screwed, and auto nation is telling me too bad!
i haven’t even received my tags yet!
please don’t make the same mistake i made.

Working on a car deal for days with no resolution in site, would not recomend. never spent this much time on making a deal work, they offer me 65% of my trade in value and want 83% of there vehicle for sale

The experience of buying this truck with Christine H. was very enjoyable. I contacted her about some truck that I’d seen on the Internet and everything when great from there. I came all the way from New Mexico to get the truck. The truck that I can ended up wanting was not even located at her dealership. She had the truck brought in for me and all ready when I arrived from my trip.
She was very friendly and the most help you could ask for. The entire experience was amazing. I suggest to everyone. CALL CHRISTINE for you next vehicle!!!

After I graciously gave this place a great survey, I received in the mail a notification that they were short to pay off my trade in loan. After many calls to try to get this fixed, nobody returned my call. The only person who returned my call was my super nice sales woman, who told me that she quit because of they way they treated their customers. I finally went to talk to them in person and was able to locate my finance guy, Tim Bandola, hanging out at the front. He assured me that the problem was through my old bank, and they had applied the check to my balance incorrectly, and that I should call them to work it out. So, I did, and they told me in detail what happened. They apparently payed the one day payoff instead of the ten day payoff, so… by the time the check got to the bank daily interest had accrued. We both agreed that the dealer should fix the typo and try to keep the customer happy. Now, nobody will answer or return my call, including my finance guy nor the General Manager Chris Grady.

Buyer Beware. This has got to be the worst car buying experience ever and I have purchased several cars. First I went online and did a chat with a representative Thursday night. She wasn’t able to answer my questions regarding the vehicle and our call somehow disconnected. The next day I received a call from Andy Pham asking me if I would like to come out to check out the car. I asked him a few questions over the phone but he wasn’t exactly sure of his answers. The car we were trying to purchase was a used Lexus. I asked about the timing belt and he told me that the timing belt is a Titanium metal and would never have to be replaced. That should have been my first sign to turn around and go back home.
I made it to the dealership around 3:30. When I arrived I sent Andy a text and I tried calling but my call went to voicemail. I then went to the receptionist and asked for Andy but she said he was with customers. His assistant comes out a few minutes later and says that he will be out shortly. I waited about 30 minutes and decided to ask the receptionist if someone else could assist me, by this time she said here’s Andy and he came over and introduced himself. He then proceeded to take me to the building next door and introduced me to another salesperson by the name of Skylar Dockins. He then tells me that she will be assisting me. Okay so I just spent 30 minutes for nothing. Why didn’t he communicate this with me before I arrived. He could have had his assistant walk me over. Offer a beverage or something.
Skylar takes me to the car for a test drive. I then ask her about the vehicle regarding the water pump, timing belt, air suspension, etc. Skylar didn’t know if the vehicle had air suspension. She said that the timing belt was replaced recently and any repairs that needed to be done were good because they do a 50 point inspection. She then tells me that the car use to belong to a relative.
We negotiate the price and I meet the general manager he also talked to me about the 50 point inspection. I was not able to have the car inspected by my mechanic before purchasing the vehicle but I was allowed 3 days or 150 miles. I took it to my mechanic first thing the next morning. Let’s just say the car went back to the dealer the same day as the inspection. The brake pads were replaced but the rotors were not resurfaced, both low ball joints are bad, power steering pump and lines are leaking, rack and pinion is leaking and right side boot is torn, all four door lock actuators are not working, spare tire is bad, left side front marker light bulb is out oil leak from valve cover gasket, fluid is dark oh and the two keys that came with the car were very loose. I was told to super glue the key in place. What happened to the 50 point inspection that they performed on this vehicle?
I paid cash for the vehicle so I figured when I return the vehicle it will be an easy exchange, NOT!!! When I arrived the car sales manager greeted me and asked if everything was ok. I told him that I’m bringing the car back because of all of the issues and repairs. He went back inside and by the time I walked in the General Manager and Skylar ignored me. She didn’t ask what I was doing there or how the car was performing. They already knew it was a lemon which is why they never approached me the entire time I was there. They had another man who claims to be another General manager help me. I explained all of the issues and told him I wanted a refund. He then walks me over to Gary Anderson’s office but he is with customers so I wait in the lobby for over an hour. When he’s finally free I explain that i have returned the car and would like my check back. He then tells me he thinks he shredded my check. I had to call my bank to stop payment because their system could not reverse the transaction. He was very rude and wanted me to wait in the lobby again while he helped another customer.
I’m still waiting for my refund for my stop processing fee to be sent by mail. I will never purchase a vehicle from them again. Please please have your car inspected before the three days are up. Be prepared for smiles when you purchase your vehicle and rude behavior when you want a refund. I wasted about three hours of my time trying to get a refund. Can we say never again. What a joke!