This review is on the store and not AT&T. I was shuffled around at different stores because they couldnt help me. They would even put me on the phone with AT&T customer service! When I got to this location you know right away the service was better at how they greeted you! Azra was such a friendly rep and was able to get what i needed resolved in a timely matter. I can’t stress how awesome that was. Thanks!
Beth M.
Classificação do local: 5 Galveston, TX
Oh my goodness. This was an excellent experience. From the minute I walked in the door, I got very good customer service. I did not have an appointment, but the wait was not very long. I got good advice without pressure to buy the latest, coolest, most expensive gizmo. Nobody made me feel stupid — a big plus for a non-techie like me. Call for an appointment and ask for Zack.
Drew W.
Classificação do local: 5 Fort Worth, TX
Great service! I’d like to brag on Chris, who helped me with my iPhone problem. He could not have done a better job. Next time I will not hesitate to come to the AT&T store!
Viralyn K.
Classificação do local: 4 Fort Worth, TX
For AT&T as a company — 5 stars. For this store — 4 stars. I came in during a Friday afternoon and was sad to wait about 20 minutes. But I could see why you would have wait; each customer rep. really works with you. I came in only wanting to upgrade my phone. What I really got was my bill on my family plan lowered, the phone I desperately(and thought I couldn’t afford) wanted, and a case for a low price. Bryant took care of all of this by finding what I was over paying for. I was a little nervous about changing things, but he convinced me. It’s great to have a company that will train their staff to benefit you. So, the wait still sucks. It’s a teeny space with a lot of people waiting. But, hey, there’s Starbucks and froyo next door. Can’t be that bad? Lol
S T.
Classificação do local: 4 Fort Worth, TX
The staff at this location is very nice and friendly and prompt. I had to take my iPhone in at the spare of the moment when it crashed. They were very attentive to the nature of the problem and made sure I was satisfied with the service. Calling me a couple of days after repair to make sure all was going well with my phone. For any service needs for my iPhone I will come here first before going anywhere else.