Advance Auto Parts

I’ve come to this Autopart store before and had better experiences which is why I didn’t give it one star. I had today off and thought I would change my oil since the below freezing temperatures rose nearly to 40 degrees. They had a sale going on for (5) individual quarts compared to a 5 qt jug on sale. I sought out a floor assistant for confirmation of the prices that buying 5 individual quarts is $ 3 cheaper than buying the jug (didn’t make sense to me considering discounts are usually found in buying in bulk).
The floor assistant goes on to ask me all of these other questions non related to mine. What car I drive? the year? etc. He continues telling me that one is better than the other because you get an oil filter but both of them say they come with a filter. He’s persistent in taking me over to the computer so I entertain him to let him do his job. He now tells me that my car takes 0w30 and not 5w30. I’ve owned this car for 3 years. He’s telling me that the computer says otherwise.
I went to dash in and out for something very basic and ended up wasting my time off and going somewhere else. I’ll avoid this location in the future.

I am NOT a gearhead by any stretch, but I don’t have to be when the staff here are pretty good about helping you diagnose possible car trouble and not make you feel like a muppet.
Last Wednesday, I was greeted and helped by a young woman named Octavia (apologies if I did get her name wrong here). She was very friendly, and listened to me while I explained away the symptoms and my suspicion that my pet Explorer had an engine misfire issue. I told her I wanted to buy some Autolite spark plugs and wire set, because I wasn’t too keen on having to go to a shop and pay silly money if its just a matter of changing the plugs. Instead of talking around or through me, she listened to me first, and explained a little more about how these symptoms are affecting my vehicle now and going forward, and gave me her view on the plugs I asked her for compared to others.
She then encouraged me to avail of the shop’s own engine diagnostic device. We walked out to the car, and chatted about the day, the area, the car. We hooked it up, it produced the codes, and it bang-​on pronounced my Explorer had an engine misfire.
We went back to the shop, and having confirmed the misfire issue she cheerily sold me the plugs and new wire set. She also had one of the lads that works there refer me to a local shop just in case I changed my mind about having a garage do the tune-​up for me. I also got an offer for a rebate per the plugs purchase — nothing major, just 2 dollars, but hey money is money and I got a wee bit of savings then!
Easy-​peasy-​lemon-​squeezy.
Thank you, Advance Auto Parts — easy transaction and great customer service. See you next visit.

SUPER FRIENDLY AND HELPFUL!!! Have had several problems with our trucks recently due to their age. Betsy and Beaster (also female) don’t like me to share how old they are, but let’s just say one was born 1997, the other a decade older — so parts take some digging, but they usually end up being able to help me out.
Previously Worked with Duron and recently been working with Lemont in the commercial section. Both went Above and Beyond. and were exceptionally nice. They both, at separate times, went out of way to recommend a mechanic, call them and get them moving. (Helped get one of my trucks rolling out back out that same morning!) — Explained how critical it was because our truck is our whole business (food truck). Sadly: No Truckie, No Money.
As such — They genuinely took on my problems as though they were their own. It was impressive to see that complete sense of empathy and care for your fellow man. They jumped through hoops to help me, hit walls and kept running to find solutions!
Customer service of the highest degree. Highly recommend. Thank you guys — you’ve been fantastic!!!
–Brian F — Basil Thyme truck guy