Verizon Wireless

The service I have had at this location has been hit or miss. For small issues, it is fine. My purchase of 4 new phones and a new plan absolutely sucked. After speaking with a salesperson and selecting a plan, but only having access to 2 of the phones that day, I was advised to return in 2 days with a third phone and transfer the plan simultaneously. I was told to call ahead so as not to wait, and that my sales rep was working that day. When I arrived, he was not working, and I was told that my future plan was discontinued at a surprise meeting that morning. Also, never buy accessories from the store. They cost more and are not backed by the store, at least in the case of my LifeProof case. Money, not service, is King there.

Not even worth 1 star! Not helpful at all!!! They just want you to buy more equipment They would not, I repeat, NOT help a customer of 15years! Bye bye verizon. You just lost this very long term customer. They don’t care. No one from Verizon will even read this or comment. I just hope others will heed all the reviews on Unilocal and go somewhere else. Where does one go for customer service in 2015. HELP.

My phone fell 2−½ stories off a balcony while on vacation and this location was less than 5 minutes from where we were staying which is the only reason I went there. I read the not so great reviews of others but really had no choice as for me it was all about convenience. My phone was 2 years old and really suited me just find. Had it not broke I would still be using it. Had to pay a $ 40 «upgrade fee» because I was upgrading! My insurance that I pay I think $ 7/​$ 8 a month for wasn’t applicable in this case and the gentleman that was assigned to me would have rather been anywhere else but work ~ at least that was my impression. When I started asking him questions his standard response was «that;s up to you.» When I asked for a phone that was similar to the one I had I was informed nothing was similar to that one because it was so old. It was exhausting being there and I had made up my mind since I was going to have to get a new phone that I really wanted to take my time and get a great phone. Instead I just picked one off the wall because I was so irritated that I just wanted to get out of there. Had this not been a business/​work phone I would have left and switched carriers on the spot but I needed a phone while on vacation.

This is a corporate Verizon. Meaning the sales people fly out the door the second they see a car pull up, just in the hopes they make a sale. I don’t want to down rate it, as it’s really the only «reputable» store where you can get proper information from.
Note: with this being a corporate HQ deal, any time you buy from a free standing kiosk building (franchise) or a type of «wireless zone» (separate franchise), anything you do with that purchase has no effect on your plan or phone.
Example: Two Iphone 4 phones from a Zone almost 2 years ago. Purchased the bells and whistles: $ 150 insurance, a case, a mediocre family plan, two year contract. About a year in, one of the phones’ power button started failing. Home research said it’s a rare but common occurrence with the generations lower than a 4S. Went into this corporate store to see about getting it fixed. Was told that they can’t fix it. Number one, it’s an iPhone. I’m at Verizon asking a technical question. I need to go to Apple. Number two, my insurance doesn’t cover the phone being fixed. Go see Apple. MAYBE they can help. Why, if I have the $ 150 insurance, doesn’t it cover a replacement or cover anything? The answer: because I bought from a free standing Verizon store. What goes on with those places, has no affect on what you end up using. Thus, paying that nice chunk of change is a moot point. IF I go to Apple, because I don’t have the proper insurance, they may not help me. He further explained everything I had researched at home about the button, only adding «be glad the home button still works». I’m not that glad, if I can’t even shut off the phone (which to that, I was told to NEVER shut the phone off. For any reason. The phone is not meant to power down).
While I got this explanation, the sales guy didn’t seem too happy to talk to us because we had an iPhone. I got the feeling he had better things to do than troubleshoot my phone. Which makes my rating a 2.5 stars.
They also like to push you out like it’s a factory. Lines can be long, you’re wait listed and then you’re given not so great help. Sometimes. It’s a crap shoot. Mostly depends on whether or not it’s season.
The only reason I am pushing this to 3 is the simple fact it’s a corporate deal. I’ve used Verizon for over a decade and have had no problems prior to the couple times I’ve gone into this location. It’s a better place to go then a free standing building, as the one time I went into it, the kid couldn’t help. At least the weasels here make the attempt.

This store location’s staff along with Verizon Fios’ customer service support staff via the phone has turned from helping the customer to now being hassled and bullied and upselling you like a used car saleman. Today, August 15, 2012 my 62 year old mom and 73 year old dad were bullied at this location by the punky store manage who wouldn’t help them downgrade a storage plan with thier I-​Pad and just last week in Dallas I had a misserable experience over the phone by being pushed to upgrade my set top box to a DVR when I didn’t want to and didn’t, but the phone experience was misserable. Two thumbs down and probably two lost customers from Fla. and Texas… I’m hoping AT&T is somewhat better, but not getting my hopes up.