Jared Galleria of Jewelry

Do not shop at this store! I purchased an engagement ring for my girlfriend and proposed to her four days after purchase. She said «yes»! We went back to the store to have the ring size to her proper ring size. A few days after getting the ring back a diamond fell off the ring. I went back and had it fixed. Only a week or so after getting the ring back after being fixed a different diamond fell off! When I went back in for the second time I wasn’t as happy as you can only imagine. I asked for a refund and planned to go somewhere else to buy a different ring but I was promised the ring would be fixed properly and each diamond would be checked to make sure they are secure and would not fall off. After receiving the ring back the second time from being fixed my fiancé wore the ring a few days and another different diamond fell off. I was so furious, I was in total shock and beyond frustrated. I went back to Jared and asked for my refund since I was still within my 30 days. Between the general manager and the sales rep who sold me the ring they talked me into please giving them one more opportunity to fix the ring properly. I took their word for it and gave them another chance to fix it. I assured my fiancé the ring had been fixed properly this time around and she had nothing to worry about. After wearing the ring for a week or so for the 3^rd time another diamond fell. I had it with Jared at this point. I went in to ask for a refund but by now I had passed my 30 days of money back guarantee and they refused to give it to me. I called the corporate offices and they did nothing to help. I was made believe the ring would be properly fixed long enough for my guarantee to expire and now I’m stuck with no refund and a ring that keeps breaking. I went to Jared thinking it was going to be a good smooth experience and it has turned out to be a nightmare and the worst the decision ever. I will never buy anything ever again from them and will encourage everyone I know not to shop there either. Do not make the same mistake I did!

So impressed at the customer service of this store. My wedding ring was smashed by a car tire on vacation in Key West. Needless to say it’s not considered normal wear and tear and wasn’t covered under any payment protection plan or insurance. When I brought the ring into this store I was immediately taken care of. This store went out of their way to fix it for me and now it looks like new again!

I visited this store after having a bad experience at another Jared location and this store was a much better experience. I was acknowledged the second I walked through the door and as I waited for an associate I was informed that I was not forgotten which made my shopping easier and more enjoyable. The associate that helped me was very friendly and apologized each time that she had the attend to other matters. I will definitely shop at this location in the future.

Worst experience of my life. I enter ready to spend some money, inquired about watches and black diamonds, finally interested on a watch ton purchased as a bday present? Everything so far seem to be going well, the. The manager doesn’t give me really break down of pricing or discount pricing or anything but just «my total» with a Ohh and here I’ll throw a heart necklace for your lady for this amount. I thought I was dealing with honest people as I notice that wait the sign said the model was 40% off then I opened my receipt, this guy charge me for plan replacement of batteries, coverage of the watch, charged me for the necklace and then 19.99 to insure the necklace, I was like wow, I didn’t even wanted to buy the necklace u r giving me as a «present» frustrated and running out of time, I asked him to return everything, he was taking forever, so I just told him to keep the watch on the card and refund me for the other 100 dollars worth of crap I didn’t ask for. Left super happy and felt like this guy might have been taking advantage of me. Looked up the watch, that marked price at the store for 495 I paid 338 for 126 at an online department store. I’m on my way to return this item. Please stay away from that place and if u insist to buy from them, ask for proc breakdown and in writing they r used car salesman.

Is there a way to give a company a negative 5 stars? Please someone tell me how can I possibly even give this store one star. Well I gues some of the girls who work there were very friendly. I purchased an engagement ring fom a reputable jeweler in the diamond district in NYC. He didn’t have time to size it due to the holiday season and I knew when I proposed to my then GF it would have been too big by a half a size. I heard Jared could size the ring down no problem and within hours. I called the store and verified this and then brought in in. The girl who helped me when I walked in was super friendly and helped me. She quoted me something like 50 $ to get it sized and it would be done in about 2 hours. Perfect. As she was bringing it to the repair center (in house) one of the (I’ll assume mananger due to his cheesey suit) told her right in front of me that the prongs will have to be tightened and the ring polished. Another 100 $. Oh well. For 150 $ same day sizing was fair enough for me.
I went in and picked it up as soon as it was ready. From the look of it– it looked amazing, shiny and they said it was sized to a 5.5. I was pumped. Very excited to propose to her the coming weekend. Later that night I was looking closely at the ring and noticed the setting was TOTALLY crooked. Not just a little off but completely bent like they took the diamond and bent it to the right. It was far from straight and it really looked terrible! I immediately went back in and showed it to another salesman. He said he noticed what I was talking about. But they didn’t do it. It must have come like that.
You’re joking, right? I have pictures of this ring from the day it arrived, the day after, the day after that, etc. It was PERFECT before I brought it to them. He said «when they sized the ring, they don’t even touch the diamond.» I said «oh so when they „tightened the prongs“ as I was charged for no reason, they must have magically tightened them without touching the diamond at all.» The dude didn’t even respond. They told me to fix it they would need it for a few days and they did not admit fault for it so I am assuming they wouldn’t do it for free. I was freaking out.
In an emergency– I found a mom and pop place the next day– who took the ring and charged me practically nothing to straighten it out. I dropped it off and they said «we’ll fix it, give us 4 – 5 hours. I picked it up and it was PERFECT again. I will never in my life go to Jared again for anything, or Kay or any chain jewelery store for that matter. They just don’t do a good job. and it can end up ruining your jewelery.
Long story short, she said yes. I was beyond stressed all month about proposing and then with this whole ring situation at Jared I almost lost my cool but in the long run it all worked out… no thanks to Jared.

If I could give this place negative stars, I would. I went to this location to browse engagement rings so my mom could have an idea of what I did and did not like for one day when my boyfriend would ask her to help him pick a ring for me. The second the sales people knew I was looking they swarmed me like vultures and were very intimidating. I was looking at smaller rings and they were telling me that I needed to go bigger because that’s «what I wanted». When in fact if a bigger ring was what I wanted that’s what I would have been looking at. I am not an easily intimidated person and I ended up breaking out in hives because these sales people were trying to sell me a ring that day. We told them that my boyfriend was hinting (not that we were there to buy a ring). Finally the sales woman asked for my information and then asked for my boyfriends. After I gave her our information I specifically said to her «your not going to contact my boyfriend right?» She said of course not. Then a week later my boyfriend gets a call and this woman tells him I was there looking with my mom and how much the ring was, and we can set up payment plans blah blah blah. Needless to say I got a call from my boyfriend and I was mortified that the sales woman did this. I don’t know how these people are still in business if this is how they work with potential customers. I will NEVER go there again. If you go there be sure not to give any personal information.

I had lost a diamond out of my wedding band, when I went to pick it up, I stood around for ten minutes, in the mean time none of the 5 sales associates acknowledged me. One did have the time to clean her ring while I was waiting. I finally asked the guard for assistance, he told one of the sales associates that I was there to pick up a repair and she was very rude to him and at the top of her lungs told him that I had to wait, even though she didn’t have a customer. I guess getting your jewlery repaired is a low priority.

Be careful. My husband had to have his wedding ring cut off because of an injury. This sales guy said that they didn’t have them in stock and we would need to order it at a much higher price than the ones that they had in the case. Well, we left and returned a few days later, got a different sales person who pulled out tons of rings. Be careful, be very careful!

Great selection and very knowledgeable, helpful staff.

Every six months I have to bring in my engagement ring and wedding band to be inspected and cleaned. I used to drop them off at the Jared’s in Kendall and it would take 2 days.
Two days isn’t a lot of time, but when you’ve already got a tan line on your finger from wearing a ring for so long, it is.
The staff at this location is great. They are very helpful and thorough with their work, and they always have my rings ready the same day.

Today had to pick up my ring.
Many years ago, our very young daughter at the time flushed my original engagement ring down the toilet. After hours upon hours of hubby trying fiercly to recoop it, no luck!
Needless to say, it took me many years to get a new one. About Five years ago he finally bought me a new one. We just had more important things to worry about. He did buy it at Jared, this location.
Of cousre I love it, and every six months I take it in to get checked, inspected, and cleaned.
Today, like everytime before, the associates are wonderful. Friendly, knowledgable, never to pushy. When I dropped it off last week, I mentioned to hubby I want it upgraded. Ya know ladies, bigger… ha ha
We did get some prices because they will give me full value but only if of course we spend double what my ring is worth. So hubby quickly told me maybe in four years on our 25^th Anniversary…:(So gotta wait, thought it was a good idea to put in his head though. :)
When I picked it up they read me the ID number on the diamond so I knew I was getting my diamond and not someone else’s. It came out beautiful. Very happy as always with the service. They do a fantastic job here and I will continue to come to this location.
Hubby knows I am happy with what I have which makes him very happy!