Dunkin’ Donuts

Service was bad more worried about calling a über then helping the guest. First time having this problem

Can’t go wrong with Dunkin Donuts! Awesome coffee, and a pleasant staff. I prefer a DD to Starbucks anytime. They have expanded their sandwich selection as well!

I LOVE LOVE LOVE this DD!!! I’m not sure about the negative reviews, tourists? Yes there can be a line, yes it can seem kind of slow… why because the manager and the employees are personable and talking to guests. IMO, that is not a bad thing! I have a special order for my iced coffee and no matter when I go in there, any one of the employees knows my order. One employee mentioned that I was freaking out cause I was a month into school semester… I must have mentioned it, she is the employee who is usually making the sandwiches so I don’t talk to her much. I couldn’t believe that she remembered that tiny lil detail of my life… I’m lucky I can remember that I am a month into another semester. And since this is the ONLY DD who can consistently get my iced coffee correct I drive over here on the weekends to get iced coffee if I am craving it… I must pass 3 – 5 DD on the way.

Let’s just talk about the service and the establishment: Can I do 0 stars?
There were three girls behind the counter and a line out the door. We wanted coffee and so of course, we patiently waited our turn. We were treated with little courtesy and our order was totally messed up (missing an item and got an incorrect item– veggie instead of turkey sausage). When we went back, to the front of the line, her answer was just that that is what I ordered (it wasn’t; my fiancé even heard me). But even if not, whatever happened to «the customer is always right?» Try to make it right instead of just asking if I want to place another order!
There was still my coffee… or so I thought. When got to the sugar rack and they were clean out of EVERYTHING! every type of sugar, stirrers, AND napkins– all out. There was only trash there. Disgusting. Terrible. Next time I’ll drive to the nearest Starbucks, will be worth the extra money for great customer service.

The stars are for the cleanliness and always having the k-​cups for my machine at home! But lorry lord can the please hire some people that are a little quicker! I come here all the time– but kinda sick of it taking anywhere between 8 – 13 min for frickin coffee! In a hurry don’t bother!