Broward Factory Service

JUST AWFUL!!! Bought their contract and didnt use them til 9 months into it. Scheduled an appt and they cancel on me the day before, so i have to rearrange my plans. The problem with my sinks is that they had no water pressure. So next appt they send me an appliance guy who obviously had no clue what to do and told me i need to replace the cartridges. Thats day 1 taken off work. Had to make another appt with their «supervisor» who knows more about sinks. I ask for the first appt between their sheduled time of 9 – 1, he shows up at 2. Went to home depot and bought the parts they said i needed, he gets there and says thats not the problem but he still cant fix it. Before he leaves he says it may be the cartridges that i bought but doesnt have time to fix it, he has another appt and would have to come back. Nice that they do half assed jobs then go to the next before finishing. Thats 2 days i missed of work now. Next appt i ask for first thing in the morning again, he shows up at 12. He stays 20 min and changes 1 cartrige on 1 of the 3 sinks, doesnt fix the problem and says the problem is with the sinks. I could tell this guy didnt know what he was doing either. So after 3 days of missed work my sinks still arent fixed. Then they have the nerve to call and ask how i will be paying for it. I said for what, u fixed nothing and wasted 3 days of my time. Anyway, i called my friend who is pretty handy and he fixed all 3 sinks in 20 min. This company is awful, so unprofessional and their techs are clueless. Thank god my contract is almost up. Stay away from this place at all costs!
P. s. My mother uses them and she has been waiting 3 months now for her washer to be fixed. They are «waiting on parts».

broward factory service will rip you off if they get the chance. If you need a part not covered by the warrantee. It will. Cost you more than 2 – 4 times more than the retail price. Plus they. Send out people who can’t diagnose anything. And charge you for a service call. When u call another tech to. Find out it was only dirt blocking the coils. Never again. So who is this crystal from California writing for broward in ft lauderdale. Whatch out people it’s your hard earned bucks they want.

I am furious with this company! Our first encounter with them was our last.
It took them 4 days to come out while we were without HVAC our appointment was for 11 AM. After several phone calls the tech finally arrived at 6:30 PM without any parts (knowing full well what the problem was) he was arrogant and rude beyond belief! They will definitely not come back to our home, nor will I renew their contract.

BFS was unable to find the problem with my air conditioner for one week resulting in flooding with damage to my walls and floor.
This company installed a new air conditioner in my home on October 2013. On
July 28, 2014 I noticed water leaking from the unit. I called and service and a tech came out and «fixed» the drain pipe coming from the system. The next day the water was leaking again. I called and they came out Thursday July 31. The tech told me there was a crack where the drain pipe connects to the condensation pan and they need to order a part. All this time the water was still leaking. On Friday, I did not hear anything. I called Saturday to tell them to send someone because the water was still flooding my garage. The Tech came out and tried to wrap something around it to slow it down until Monday. He said there wasn’t anything he could do. Monday I didn’t hear anything so I called. The woman on the phone said there isn’t anything in the system regarding a part and they will call back after 1:30 PM. I didn’t hear from them so I called and asked when I could expect to have them come out to repair the unit since none of the techs left me any paperwork. Spencer, the manager said they don’t call you to tell you they had to order a part, they call you when it comes in and then schedule. He was so rude on the phone I asked to speak to someone in charge and he refused to give me any names. I called the home office and spoke to a very nice woman, Ann. She was helpful in getting them to call me and tell me the part «just» came in and they will be out to fix it. Meanwhile, the water was still flooding my garage and wall. The Tech showed up at 7:30 PM and discovered there was a blockage in the drain pipe. It was blocked with pieces of PVC pipe apparently from the installation. There is a valve that is supposed to turn the unit off if the pipe is blocked and that failed because it wasn’t installed at the correct angle. He also found that the pipe connecting the drain to the condensation pan was broken. I now have a floor that is buckled in my family room, wet sheet rock and a moldy smell. I called to see what they will do about the damage since it was caused by a faulty installation of the cut off valve and blockage in the drain from the cracked fitting. I was told the contract doesn’t cover flooding from drains and there isn’t anything he can do. His name was Pat and he told me I was being rude. I was very nice to him and he started yelling at me telling me he doesn’t cover drains and I should have read the contract. I did, and it says that, but that wasn’t what caused all the damage. The damage was caused by the broken seal at the junction of the condensation pan and the drain pipe, the clog in the pipe and their inability to fix the problem when I first called them. It took 7 days to get that water to stop running all over my house. I was very patient and polite. I can’t believe how nasty Pat and Spencer are. They accused me of being rude and threatening which is so far from the truth. I would advise anyone to investigate this company before signing any contract with them. According to their own technicians, they do not have qualified help in my area and are short handed. They only send out the truly experienced people out when the other Techs can’t fix a problem. Not a way to do business. I am so angry and frustrated. Don’t let this happen to you!

My landlord uses this service. The first time I had an issue someone promptly came out the next day and «fixed» my ac, however it was never actually fixed but more or less rigged to work for a short period of time. After a week I called again and another tech came out when I noticed it starting to get warmer again and the AC freezing. The tech came out now a few days later and advised that I needed to have my coil cleaned because it was possibly leaking Freon. Another appointment was made for the cleaning the following week (I am not two weeks into not having AC… its April and hot). The morning of the appointment I realize I had forgot about it and call to reschedule, they graciously reschedule me for the next day in the afternoon. A few minutes later while at work I receive a call and a voicemail is left advising me that the tech will arrive tomorrow between 11−1pm, I take the morning off from work this day and wait… around 1:30pm I call them and am advised my appointment is for the afternoon and I advise that I received a call (which was probably for someone else) telling me they would be there earlier. The tech finally arrives at 3:30pm (so now I have lost another full day of work). He is there to clean the coil and first needs a pressurized water source in which I have no idea where one is because I am in a large apartment complex so he should figure this out or looked into prior to scheduling the cleaning appointment. The tech then opens the face of the AC and advised I don’t need the coil cleaned it needs to be replaced. Furious I call the company and advise them of this mistake they have made and I am informed that they will order the part today and have it by Monday. Monday morning I call them to see what time they would be out and am told, no the coil was order today and they should have it by Wednesday. Wednesday I call them, not coil in yet they will call me when received. On Friday I receive a call advising by a VERY rude girl that the coil should arrive next Tuesday and that they would like to schedule the appointment for next week. I schedule the appointment for Wednesday (knowing full well, Tuesday do not mean Tuesday). During this entire time working with the company I often receive numerous calls on appointment days advising the tech was on his way and then a few minutes later that he was still delayed. The communication in the office is horrendous. I am now over a month without AC. I would never recommend this company to anyone. It is a scam and will only cause you more stress.

STAY AWAY!
I had a sham «warranty» with them, my compressor on my fridge died, I had to wait 3 days for someone to come check it out. They called me the next morning saying that the coil on the fridge needs to be replaced at the same time as the compressor because the manufacturer recommended it. The coil would not be covered and would cost me $ 800 out of pocket. I called manufacturer and they said that the cost for the coil was something like $ 115, but that it really doesn’t need to be replaced when the compressor is replaced.
They tried to weasel out of the contract by saying that it was a non-​functioning part when without a coil the fridge would not operate. So after trying to argue with them about it they refuse saying that the coil needs to be replaced and I have to pay for it or else they won’t replace the compressor. So needless to say I had to buy a new fridge because my food was starting to spoil after having it in coolers for days, and they even had the audacity to charge me $ 45 for the service call where they did nothing but conclude that the compressor was dead. They will say anything on the phone to get the service contract, but when they have to service your item they don’t want to do it. Be cautious about the salesman Manny, he sounds like a nice guy that will try to help you out, yeah right, he’s a scam artist, signed me up, got paid, then doesn’t care about the customer. It’s just math, they only want customers who pay and don’t have problems so that they can make money.
Contacted the Florida Office of Insurance Regulation to petition them for a refund. Their corporate name is Herd Enterprises and not Broward Factory Service. After their efforts at the FOIR I was refunded. Save yourself a lot of time and heartache, stay away from this company.

Scam. I have signed up for the Gold contract for over the past 10 years, it was totally not worth it. I have had a few things fixed but the main issue has been my AC unit. When I signed up my AC unit was older, but about 5 years ago this company recommended replacement of my unit. Why would I replace a unit at my cost when I have the Gold Service Contract with full replacement? Well, stupid me fell for their sales pitch. Since replacement I have had multiple service calls each year for the past 5 years. There always seems to be problems with this unit, many times the same problems over and over.
So, after 30+ service calls they recommend unit replacement. Well, I learned my lesson this time and asked «if you feel it needs to be replaced, why don’t you replace it? After all, I have the Gold Contract with full replacement». They responded with «we will just keep coming out to fix it rather than putting in a new unit». Basically, they would rather inconvenience the customer with never ending service calls until you gave up and bought new units yourself or cancelled the policy. To this day I have AC unit issues and it breaks down an average of 5x a year, it seems to me it cannot be fixed properly but don’t count on Broward to stand behind their contract.
Don’t waste your money with this company, you are better off buying 1 new appliance every year with the money you save by NOT getting a contract with them, and you will still be ahead of the game.

John W is the best repairman I have ever seen, the other people on here are fools and cant obviously read and understand what TERMS and Conditions are what you are agreeing to, don’t like it then don’t agree and then get upset because you don’t read what you sign up for.
Just an FYI this was a late post as I lived in FL a long time ago when reviewing businesses wasn’t as common. My experience with them is person as I have had John out to fix the AC where I lived. My contract experience is that of a co-​worker complaining about how they wanted service outside the contract, some people just don’t understand that this is how the warranty business works, its not an insurance. Go right now and try to use the Best Buy warranty for damage you caused or for that matter an Auto warranty. I have had issues with my car not covered by my warranty and I just deal with it because I am an adult who agreed to that warranty. If you don’t like to buy without reading. Everyone these days signs away their rights and then wants to back pedal and complain about it. Its people like these that caused the big mortgage collapse.
This is why I have a conflict of Unilocal because there’s too much illegitimate complaints on here based on misunderstandings, yet the truth lies when you go to BBB and see that the complaints they have received have been resolved or are unfounded because they accepted these terms. It’s just like complaining about a cancellation fee on a phone service. If you didn’t like it why did you sign up in the first place.
Our typical society wants everything for nothing and wants no responsibility.

Great place to choose they did a great job showed up on time and fixed the issue fast. The price was good and the service was excellent. I would call them again if needed.

This is a scam service company. They charge everything you report to them which should be covered under their policy. Their people are rude and scream at you on the phone. unbelievable!

This is absolutely the worst repair service company I have ever worked with.
Their hands-​off sales people will tell you anything to sell you a service contract and misrepresent what things like a «corrosive part» are and what is and isn’t commonly fixed. The contract is very deliberately vague about parts they are willing to fix and they change their definitions often.
There is absolutely not reason to get a contract with this company. My grandmother and I were scammed by their sales tactics and refusal to replace or repair ANYTHING under the contract for her West Palm Beach home. There is always some excuse as to why it’s not covered under the contract. e.g. «Oh, that’s a corrosive part», «oh sorry, that part holds water, not covered», «nope, that is technically a plumbing part even though it’s on the a/​c», etc. etc. ad nauseum.
The repairmen are also all salesmen as they make a commission on what they can push on you. Never was I not pressured to replace the whole unit or the whole appliance.
When I have tried to call and complain, this company refuses to give out their last names! What do you think that tells your customers? It tells them that you are fully aware that this is a scammy business. They want nothing to do with being connected to BFS and with good reason as it suggests they have no ethical standards of business.
My opinion: Do not under any circumstances give your money to these people. Take your hard earned money to a well-​recommended independent contractor or a company that actually cares about their customers and is willing to put their real name behind it.