AKZ Rockin’ Pet Resort & Spa

You shouldn’t leave your dog there. This place has scabies and probably other disgusting parasites. My dog came back with scabies and when I asked them to help me to pay the veterinary bills, the manager, Angelica, who seemed pretty nice in the beginning, told me that they don’t take responsability for anything, even dog fights are not their responsability. She also asked me if I was dumb because I didn’t read the whole contract (mmm sorry but I usually trust in people, and their good services-​I shouldn’t have trust them). The place seems nice, but when you get there is really dark and dirty. DON’T TAKE YOUR DOG THERE!!! They simply don’t care about anything, neither your dog/​cat!!!

I’ve been taking my fur babies (two very large doggies) to AKZ since just after they opened at this location. When I say «BATH», both of them start wagging their tails and barking at me to put their leashes on! They love their spa day at AKZ! Irene is always there waiting with a smile and calls me as soon as they are ready for pickup. In the last few months they have expanded their boarding capacity, and now carry all sorts of leashes (top quality Lupine collars and leashes), treats, little outfits for the smaller doggies, and even doggy prams (buggies, or whatever you call them!). They can do anything from a basic bath (includes ears, feet, etc.) or a professional grooming based on standard show dog styles. They are totally professional and even have a doggy day care facility complete with a doggy swimming pool! Everyone there is very caring and sweet and patient with my doggies, who are now geriatric — almost 13 years old! I trust AKZ with my babies, …don’t hesitate to do the same!

I have been coming to AKZ Rockin’ Pet Resort for over 6 years now, Never had any complaints about anything! I am an owner of a 9 pound chihuahua his name is COCO. I can honestly say they truly care about the animals that go there. If I didn’t feel safe leaving my precious dog there then I would of never went back. My dog has so much fun in doggie day care they provide. Coco has Never Ever came home with ANY flees or ticks! Not one. he always comes home with a big smile on his face every time he come from doggie day care. And he smells soo good when they give him his bath. And his nails and ears always look fantastic!!! Thank you Rockin’ Pet Resort for spoiling my dog and making him feel like he is worth a million dollars!!!
Always recommending everyone to come visit Rocking Pet Resort and spa weather it’s for baths, Daycare, grooming, or boarding.

This review is breaking my heart.
i was looking forward to writing this review after i dropped off our dog on Saturday since the last few times we used them the service was ok, but I was inspired by the owners dogs to do a cute dye job on our baby Meatball.
I asked for a blue Mohawk on him, as her dogs have this impeccable pink dye job. Well, I wasn’t going to write a bad review based on the blue that is on his entire face, nor that we didn’t hear back till I called worried (11 a.m. — 6 p. m???), nor that the price went up without us being told.
I dropped him off Saturday. I told his daddy Saturday night something is wrong with him — he was quiet and withdrawn, he wouldn’t play with us, he was in his crate, albeit the blue face and adorable Mohawk. Sunday my brother in law catches a flea on Meatball. I freak out as I start picking out little crawlies. My sister in law says, didn’t they give him a flea bath? I don’t have an answer — I don’t know. He is a mix poodle dogo, huge and fluffy — he’s never had fleas, I don’t know.
I called the spa — they only open on Sundays from 4 – 6 — and I am so happy when Irene calls me back right away — but here is where my heart drops and this is why I am writing this brutally honest review.
As a new dog mommy, you dog owners will understand, the nonchalance and absolute coldness I was handled with broke my heart.
Irene said that he did not show up with fleas, they checked him. I asked about the flea bath, she said — well, we offer it for $ 10. Ok, great, can I come in for one — nope, no groomers today. What about tomorrow — well, here’s where I get run over by a train — NOPE — we live in South Florida, so my salon doesn’t have fleas, but it may be possible that as soon as he walked out — fleas JUMPED on him and that’s why he has fleas. I got rail-​roaded by her, completely, so defensive — instead of being helpful, I was completely lost and confused — I was simply needing some answers — maybe I sound silly, but I needed some kindness — maybe I can bring him tomorrow — (Monday) she didnt want him in her place. No, no — this is hot place, go get him stuff from store…
Thankfully we had some medicine from when he was a puppy — I gave it to him. The poor guy is in some corner biting and scratching, he is hurting. All I hear is him itching.
She lost a customer. Again, not cause of the crappy dye job, or the pricing. Her opening the door on Saturday threw me for a loop. Her employees have always been so great to us. She insisted my dog pee. He had peed less than five minutes before I dropped him off. She shooed me away, it was almost 100 degrees outside. He wouldn’t, he didn’t.
What a mess.
Well, if she can afford to be so hasty and nonchalant for a $ 100 service every 8 weeks, lucky her.
I won’t be taking my boy there again.
Right now, anybody have solutions for terrible itches on bites?

We had used this place a couple of times and had been satisfied with the service but our experience this week will not have us returning. We run a nonprofit rescue and due to the location it works well to use their facility for a quick stay because they are absurdly expensive $ 50 a night plus $ 25 a day for daycare). So when we have a dog in transit it works out well for a quick night or two. We were appalled however at the condition of our recent overnight guest there, a very friendly large mush named Joe. We tried to get the facility to handle this matter with us privately but they didn’t respond to our email and after reading other reviews about poor customer service I thought it was important to share our experience and warn folks. Here’s the email we sent to them to which they did not even have the courtesy to reply.
«Ms. Kirszt:
When I arrived at 3:30 today to fetch Joe I was appalled at his condition and the condition of his belongings. Notwithstanding the shock at the $ 125 bill for a bath and overnight stay (less than24 hours), I paid it appreciating the what I had hoped was excellent care. Instead what I was presented with was disgusting and clearly not deserving of the ridiculous cost.
Your worker brought out Joe and his urine soaked bed to me. The bed has been thrown away because we cannot get the urine smell out of it. What I can only imagine is that he was left in his room without being taken out to relieve himself overnight and/​or during the day and not one person on your staff noticed the urine; not even as the conveyed the urine dripping bed up to the front of your store. I had to bring it to your staffs attention. They then did a terrible job at just trying to cover up the smell which was useless. As I mentioned, the bed is irretrievable and you need to pay us for the damaged bed because your staff was clearly negligent in caring for him. He is house trained and would only use his room if he had no other options. This means he was left locked up for extended periods of time.
Meanwhile, not only was the bed soaked in urine but so was joes back end and tail. He must have been forced to sit in it because there was no other place or room to lay down. I am horrified that he had to endure this. I had to ask that he be washed down; your staff did not offer.
Finally, his toy was not with him in his room!!! I had to send your staff searching for his toy and treats. She never did find the treats. Needless to say, I am very disappointed with the level of service we received. For the outrageous pricing you charged me and for his condition upon release; I am horrified. I expect that your organization will make this right. It will cost us at least $ 30 to buy him a new bed and saying nothing for the inadequate care which clearly did not deserve the hefty price tag we paid; I would expect some additional remuneration for the clearly substandard circumstances. I look forward to your response. »

I’ve been dealing with this place and owner Irene for years now since they were at the last location & I have no complaints whatsoever. I pay my money my dog comes out extremely happy and they always finish by the time I request. I refer plenty people and they too love this place not to mention that I get discount from each refer. Thank you AKZ for treating my Oreo like royalty

I was so pleased with my dog’s grooming. I like her cut short and I was given exactly what I requested. It’s a beautiful facility and my pup was very happy after her grooming. I also had her teeth brushed and they were sparkling! I will definitely be taking my little angel back here. Highly recommended!

I took my 3 small Bolognese dogs and they were treated like the royalty they are. The groomer was Heidi who did an amazing job and knew what these rare breed should look like. I breed the Bolognese so will take them there from now on.

I am from out of town and I took my puppy here for three days while I was vacationing. I think they really care about the dogs here and they are particular about keeping the dogs safe. The dogs have a lot of playtime and I love that it’s cageless. They even posted pictures on Facebook! The staff is very friendly. I only regret that I asked for an exit bath which I thought was a basic wash and towel dry but they charged me $ 30 for a full bath and brush out without telling me the cost ahead of time. Also, when I got home I realized her bag of treats was not in there.

LOVE IT!!! My friend recommended this place to me and thought i would check it out! Brought my pup here last minute and they accommodated me anyways even though they were booked. They made it really easy to drop her off and get her groomed the same day! I have a shitzu/​maltese and kindly asked them to shave her down for summer! I’m very specific and picky when it comes to cuts but i was really really impressed with the results. Her cut was of excellent quality; looking on how really nice and even her fur was. I was in awe when i saw her! Her ears looked like cute tassels and they even gave her a cute bandana to wear. It was affordable and the BEST place by far for my pets grooming needs. Definitely coming again, and encourage others to do so as well.!Really loved my experience as the employees are very nice and friendly. A+++

We wanted to try out this new groomer for getting a haircut for our dog Thor (a Shih Tzu). Spoke to Jason who was very pleasant and he told me it would be $ 50.00. When we arrived to drop him off, we met the owner Irene; a very smug woman with little or no customer service presentation skills. Her son Jason asked her to allow him to meet and greet us. Being 1^st time customers, they told us that the hair cut takes 1 hour. It was about 11am give or take. At 1:45 we still didn’t hear from the doggie spa so we called and the phone just rang with no pick up. I asked my husband, go their and see if he was ready. When he arrived to pick up Thor, he gave Irene his Amex card and she asked if he had a different card. That’s the only card we use. She then told him that she was going to charge 3% more if it was on an Amex card. He asked if that was legal. She then told him «We don’t except Amex at all». He pointed to the doors with the Amex welcome sign. She told the handler who was bringing Thor out to take him back to the kennel. She went to the door and peeled the sign off with a major attitude. He gave her $ 50.00 cash and asked for a receipt, which she made on a plain paper with none of her company information on it. My husband told her that this was the 1^st and last time we would do business with her. Her attitude and her customer service skills were seriously lacking. She responded «That’s fine with me; don’t come back.»
Thor’s hair cut was ok, the same as Pet Supplies Plus 4923 Sheridan St where I have been going for the past 2 years since we brought Thor home. They charge 45.00 but keep him a longer time. But they are nice people. I would never, ever return to the Rockin’ Pet Resort and Spa because of the attitude of the owner. Even my 9 year old daughter was shocked by the way she handled herself with a customer.