The UPS Store

My experience in this store was not favorable each time I was in the store. The first time I was in the store, I was on foot and did not have an I.D. with me and was told «I needed an I. D». I commented «I did not realize I needed an I.D. to mail a package» and the clerk responded with, «AND NOW YOU KNOW» and was extremely curt with her comment. The second time I was in the store, I was waited on by a gal with longer red hair. She was equally as rude and asked «What’s in there», referring to my package, like I was mailing something illegal. I ended up leaving the store and took my package to be mailed at the regular old post office. It was ½ the price at the post office. I am not kidding, it was ½ the price at the post office. I was greeted at the post office with «Is your package, breakable, have any liquids and a few other minor questions» and then asked «if I needed additional insurance». I also did not have to provide an I.D. when mailing my package. I do not recommend this store, they are rude and unprofessional. Go to the post office, it is LESS EXPENSIVE and you are treated by professionals that are friendly and want to help you in anyway they can.

Legitimately the worst customer service I have ever experienced. Ever. I only use UPS when a vendor requires it for a return, and even then using UPS is like pulling teeth.
I only can assume the owner (she had ‘notary’ on her name tag) was who I dealt with. Went in to drop off a package, and I said the box they sent it in was a bit torn and we’d just need to tape up a corner. She then said she would need to charge me for anything more than ONE piece of tape. Are you insane!?! You run a shipping store, packaging tape useage is part of the game. Like a restaurant using water to wash dishes! Not only was she surprised at my request for a couple pieces of tape, she was extremely rude and seemed genuinely offended that I even assumed I could tape up a box a bit.
Just incredible how poorly I was treated there. I even offered to give her a dollar for tape and she then blew me off as if I wasn’t worth her time. FedEx wins. Rude people don’t.

Fast friendly service. Eric was very knowledgeable.

I bring all my packaging to this UPS store but may be switching over to FedEx. I purchased UPS shipping online but my printer failed and I call this store to ask if they could help. The girl (Jenna) was so happy to reply «yes, you can email it to us and we’ll print it but we charge a $ 2.00 fee.» I CANT BELIEVE they wouldn’t try to win my business with a «sure we can help you since your printer isn’t working» attitude. I’m very disappointed in the lack of empathy for a regular customer.

Really nice people. I’ve had a mailbox for a year and they are super helpful, friendly, and remember me always. I use them for printing large size items, multiple copies, and general mailings. The store is well stocked, clean, and the hours are very convenient.