The Home Depot

I’m so disappointed with this store — I’d give a zero if I had the option. I ordered custom wood blinds in November, installed in December — all good except one blind had two incorrect turning hardware, totally missing one of the turning hardware, and incorrect turning wands. Box was already broken down and installer said it’s just a matter of replacing the incorrect and missing hardware as well as getting the correct turning wands. So he put them up — would only be a few weeks to repair them. Fast forward to almost six months — I have the correct hardware and wands but can’t get them put on the blind. My husband and I have both called so many times plus I went to the store to talk with someone in person many times. No luck. Will be taking future projects and business to Lowe’s.

Don’t bother coming here for projects or contractor services. I special ordered an evap cooler and was told by 3 seperate employees that their contractor could install the item including by the contract manager Ingrid. So after a week of being dodged by both the store and the contractor I called the store that’s on the south side of town only to find out that no the contractor can’t install it. The unit arrived at the store prior to us figuring this out. Well the unit needed to be installed within a 12 days and due to bad store management and training i had to go find my own contractor. The manager did «gift» us with $ 100 gift card for the error. The unit sat at the store for a week until my installer could get to it. Finally the day came to install the unit so I headed over to pick up the unit remember its been there for a week and was a special order, and upon getting it outside via forklift I decided to inspect the unit because it was not in its orginal box. The unit had major damage on 3 out of 4 sides so much so that the panels were pushed in and warped so badly they had pulled away from the frame. Upon noticing the damage I got upset and stated that I would not accept the unit in that condition and was yelled at by the employee that I didn’t have to take it and due to the rude employee I asked for the manager. It took nearly 40 minutes to get the item refunded, the manager failed to understand that I had to pay the contractor regardless because he was onsite waiting for the unit so there went $ 200, to which the manager thought that the contractor shouldn’t charge me… I’m sorry you do understand having to pay people when they show up and are ready to work, but you don’t have what they need to do the job right? I ended up having to do the one thing I didn’t want to do which was to repair the unit that was already on my home for an additional $ 260. I returned the $ 100 gift card at that time because I didn’t want the manager thinking that I had already received compensation for my «issues.» After speaking with the manager over several calls I offered to buy a new unit at full price, but asked that they pay for the install, which at this point was up to $ 350 due to the fact that the contractor would need to pick up and verify the unit was in good order. The manager Cassie felt that was ridiculous and offered $ 250. Look, I’m out $ 460 and it is completely Home Depots fault, yet in my orginal offer all I asked for was that you pay for the install you screwed up because you didn’t check the merchandise prior to trying to sell it to a customer… tell me how that’s my fault on a special order, that sat in store for over a week unboxed and your telling me no one noticed it was damaged really? I called corporate to let them know just how piss poor this stores manager is and how unreasonable she was being remember I had returned the original $ 100 gift card, so really that offer was $ 150 for the $ 460 I lost, and apparently corporate thought from having spoken to her that she told them that I wanted a free unit and install… no I just want the install done which was not done because your company screwed up twice not once but twice. Since I had to pay for an install that never happened because your store can’t check merchandise for damage I was willing to pay full price for the unit, I just don’t feel like being bent over by your store. Go elsewhere I know I will not be shopping here again and this manager caused this store a $ 5000 flooring job good work sweetie hope you enjoy the fact that you can’t do math.
Resolutons department update as on 5÷17÷16 which is the following «$ 250 is the most we are willing to offer» so really no one can do the math that $ 250 is not equal to $ 460 ridiculous.

Customer service department reached out to me and was very helpful in getting me back a store credit for the failed equipment.

I’ve been to a lot of Home Depot stores in my home town are in NH but never have I had the service provided at this store. Justin asked me what i was looking for, I had a list of items so I thuoght he would regret asking. No way. I followed Justin to different aisles in the store until my list was crossed out. He made keys for me as well. An asset to the company and a gentleman to boot. I hope HD appreciates him as much as I did that day.

The people here are SO helpful. All of the sales associates were able to talk me through getting a new light for my kitchen. It’s so rare to find such helpful sales associates these days, but all of these men and women really know their stuff!

After getting home with my purchases I realized I lost my ring so I called and spoke with Annabelle and she talked with others, looked for it, found it and called so I could come and get it. Terrific customer service!

I used to like Home Depot. But now I will give all my business to Lowes!
Home Depot has horrible customer service! I have been there 4 times in the last week and never once did I find someone to help me. I approached a guy and he just said «That’s not my area.»
Really?
And why the hell don’t you have prices on any plants, trees, flowers, etc???
After asking 5 workers for help and getting the same reply from all of them (I don’t know), I left and went to Lowe’s.

This HD is decently stocked and the staff is friendly. Clean floors, the layout is open and the signage is better than most big box stores. Getting out of the parking lot is weird — if you’re heading south you don’t have any choice but to use the clogged artery of an exit at the streetlight that is filled with people making a left.
They need to take care of the increasing bum population outside and at the street light. Every time I come there’s another vagrant loitering in the middle of the street wacked out of his mind.

Has a very nice interior despite it being a few years old. However the people here are very unhelpful. My father knew more than the three people that helped us look for a particular screw that he was looking for. Disappointed in the service that the Home Depot staff gives.

Well… it’s a large store with plenty to choose from. If you want something it’s probably here. But if you want GREAT customer service, go to Ace Hardware downtown.

Well as I look at the other reviews they are one, two and three years old!
So here is a 2012 report. The place is ultra clean, well staffed and in my walk around to find what I wanted was approached at least 6 times to see if I needed an additional assistance. So throw out the old old reviews and come on in to the new Home Depot Charley Says!
And Look at the close out table — interesting buys at very cheap prices! I got a front door lock that was 130 buck in the store and was 32 buck on the close out table! Too Cool!

The two guys who helped me out today were great, perfect examples of what customer service should be. I was there looking for a pin to replace the one that fell out of the valve end of my bike pump. This was, I’m sure, a trivial task in the grand aisles of the Home Depot but it seemed such a stupid reason to scrap the pump, but without it the pump was rendered useless. My two home depot heroes worked with me for about 20 mins to find a solution and in the end all i spent was $.98 worth it for me definitely, worth it for them? I hope so. Not once did they scorn me for wasting their time or coming to them with my mundane female incompitence and for that I am grateful. Off to pump up my tires and hit the road!

I really don’t like going into Home Depot anymore than I have to. I am not a Bob the Builder kind of guy so I am often lost when trying to find something. It doesn’t help that it seems to be something assumed with the people at Home Depot that you know what you are looking for and where to go to retrieve it. I don’t like looking for staff that may be confined to their departments and are unable to leave to point out what aisle the merchandise you want is. The few staff that isn’t confined to a department is a split in being effective at this store (and I am sure at plenty of other Home Depots). Sometimes they will lead you down and point out just what you need. Other times they point you down the wrong aisle and you are back at square one. Wandering around again. True Story: I was shopping at a store and came across two nuns that were trying to find an item. An associate told them to go clear across the store for it. When they hit a dead end they asked another associate and they had to go all the way back to where they were because the item was really and truly over there. One nun said to the other, ‘Well sister we have been given a bum steer.’ Quite frustrated with the wild goose chase they were on.
That is often how I feel when I go into Home Depot and even though I desperately try to avoid getting a ‘bum steer’ it truly seems unavoidable. I know other customers have the same frustration as I do and Home Depot even made an announcement to the media that they were going to try to improve that image and have more available staff to help customers with merchandise. That was of course a year or so before they announced they were going to do considerable layoffs. So here we are led back to a bum steer again. (Sigh)

Ugh, Home Poopo, I hate you. There are 52 employees hanging around in bright orange vests but not a single one to provide general courteous customer service. You would think with all these employees there would be at least one working at a check out station right? Heck no, not here, self check out only, better hope there’s a bar code that works. I suppose there are other options like putting the item back or stealing it but we won’t go into all that right now.
When I finally did get customer assistance it was from I Don’t Know Girl. Seriously, to every question I asked, the answer was I don’t know. No problem solving skills whatsoever!
Hey these boxes for the fridge filters are completely trashed. Come on the boxes were so destroyed that they had an entire roll of transparent tape just wrapped around every which way. There were only two of the filters I needed, one of them I found on the floor all totally grimy! This section of the store was in total disarray. I dislike disarray. I bought the one filter that was unopened and unexpired but now I have to make another stop to buy the others. Grr, Home Poopo!