FedEx Office Print & Ship Center

Slow copiers/​printers, computers have outdated internet browsers. When you use a pay by the minute computer to access and print a Google document, after about a minute it lets you know that its current browser doesn’t support google docs and when you take your receipt to the clerk for a refund, they refuse because you printed a receipt??? Not exactly customer service and not exactly up to date technology for a business that relies on both.

Everytime I come here for shipping, I am treated so poorly. Today I went in to ship artwork, and Kathy, an incredibly unkind salesperson treated me with such disgust as if I was the biggest headache of her day — and I spent all of 2 minutes with her. This wasn’t the first time it has happened but I thought it was just a one off last time. It’s very clear they do not care at all about customer service at this location. I will certainly be taking my business elsewhere.

The layout of this location is terrible. About half the space is dedicated to laptop desks and computer rental. The only thing being used was the only two copiers. You’d think they would have atleast 3 to 4 copiers being the closest place to copy to the court house. It was clean and quiet. But there was only 3 customers for a place that could easy fit twenty. Again I had to wait for the only thing customers were using, copiers. Wish we had other copy options.

I contacted Kinkos late on the 26^th regarding some full-​color trifolds for a funeral. It was really easy – I just had to upload the file online and then pick up the order the next day. I wanted to make sure the bleed was correct though, and I called up the store.
Christina was extremely pleasant and professional and made sure that my order was correct. She recommended a lighter paper weight than what I’d chosen so that the trifold would fold correctly. She also made sure the order was finished early the next day, in time for the funeral.
I was really impressed by the customer service. It made a difficult time just a bit easier.

I tried to find the generic shipping store I used the last time I was in Ft. Collins, but I couldn’t find it. I didn’t want to use FEDEX because of their poor reputation, but I went in to see their prices, etc. I didn’t see any sign for faxing at first, so I waited for the staff to be free which took awhile. While I was waiting I saw the fax station. It only took credit cards and was a little pricey. So I did a little research on my phone and then I walked a mile to the INK WORKS, but this was the weekend they were closed because they were moving. I walked the mile back to FEDEX and faxed my papers.
The credit card machine didn’t give me a receipt. The confirmation page proved 2 pages were sent, but there wasn’t any image on the confirmation page to prove that the correct side of the pages were faxed. My fax machine in San Diego does that. I know the correct sides were faxed, but the last time I had a hotel clerk fax the same pages, my CPA only got blank pages. I assume she put them in the machine the wrong way.
I then asked if they had a mail pick up. The guy told me they only did FEDEX and suggested I take it to the Post Office nearby. I understand that it would probably be against corporate policy, but if this was my store I would let people leave mail as a courtesy.

The computer modules on all the self-​service copy/​print machines are deplorable. They take an age just to scan a USB stick to see what files are on it, and even longer to «generate document preview» on a 1 page simple b&w document for printing. They refuse to complete any «small» jobs at the counter. The staff is apathetic and incompetent at best, problems with machines are met with the suggestion to come back later or go to a different store. They have lost my business. Terrible establishment all around.

Like all of the copy centers you can slide your credit or debit card at the photo copier and then the charges will be put on your card. I wanted to pay cash today for what I had to copy. I have to thank the staff member that was so friendly and helpful with the copying. From her name tag it said she was in training. I’m sure she will do just fine. She was courteous, professional and a big help! I didn’t catch her name but thank you anyway!

If I am ever looking for arrogant, condescending customer service this Kinkos will be my first stop. But let me qualify this, there is one woman that works here that is very friendly, normal, and provides the type of service I am sure Kinkos/​Fed Ex corporate offices expect. The rest of the boys that work here, really!!! Come on folks, seriously! I have always been annoyed with this Kinkos but my last visit was the proverbial straw. I walk in on a Saturday armed with a work project I need by 8am Monday. Ricky Schroeder runs up to the counter, gets in my face, and spouts, «Binding!!!» I am slightly taken aback and reply, «Umm, yes, however, there is more than just binding with this project.» His response is said in a yelling type tone, «Well, what do you need!!!» Why yes, hello how are you this fine Saturday? I am well thanks for asking. What can we help you with today? Ah that would have been nice and it did happen in my happy little alternate universe. But back to reality, Ricky is so arrogantly aggressive it makes it very hard for me to even be in the same building with him. I tell him what we are looking for, another snotty employee gets involved and ½ an hour later (I am not exaggerating here) I have a quote of over $ 500!!! For black and white freakin’ copies!!! Normal paper, nothing special and this is with a corporate discount! I am not understanding why the price is so high, so we go through the order once again, they claim to have everything correct, I make some suggestions to get the price down, Ricky and Snotty both turn even more arrogant and basically tell me there is nothing they can do to get the price lower. That price is insane, I was expecting it to be around $ 250 so I leave and take the business to Office Max where the entire project costs $ 300 with our corporate discount. Kinkos is over priced and the service is crap, I won’t be back.