Crossroads Towing and Recovery Services

My grandson had a serious accident and they picked up his car they had it 30 hrs but charge me for 3 days. They put it in the back and it was very hard to get out. They won’t help load it on my trailer and they wanted 65.00 just to pull it out so I could load it. I had to pull it out with my truck to the middle of there lot so I could.
Next time I will use anybody but these people!

Crossroads gave the whole family great service. We had slid off the road in icy conditions in the middle of the night. Crossroads showed up promptly and got us all out of the cold. We had our big dog with us… and no room for him, so crossroads had a second truck show up to take the dog back to there office while getting our car out of the ditch. The fee was more than fair, and we were not charged for the second truck taking a trip to pick up our pooch either. These people are cool… and pooch lovers too.

The other weekend, my car tire popped on a busy road with no car jack. Rather than waiting for my roadside assistance to kick in, the officer that helped me called crossroads towing. As I was already late for work, I didnt have much say in who couldve gotten my car.
The customer service of this company was below par– the man working the front desk wouldnt keep any eye contact and was bitter that the lady I spoke to earlier gave me a lower price for their towing services– $ 190. 190?!? I shudder to think what the actual price wouldve been. When I got my invoice, I noticed they charged me for 20 miles at $ 3/​mi, even though it was a distance of only 7 miles. The hour my car stayed in their lot cost me another 30 dollars– on top of the flat $ 100 fee for their towing services.
The only pro of this company was how quick they were able to get my car. I woulld recommend going to any other automotive towing and repair place before you settle for this.

Our adventure wagon epically & catastrophically crapped out on 287 en route to Reno. AAA hooked us up with Crossroads. In addition to our wagon, we were also towing a 5×8 trailer. J-​Rod picked up our stranded asses and had our car and trailer hooked up in a jiffy. After dropping the wagon at Houska Automotive, we then had the issue of where to keep our trailer overnight– owner Kelly generously let us park in his gated impound lot all night. Upon retrieving it the next day, we were met by the kind helpful folks in the office. We are so grateful for the excellent, friendly, generous service we received. Thank you!!!