Brakes Plus – Fort Collins

They didn’t honor the coupon for a free diagnostic. They did tell me this when I presented it, but still Why have the coupon out there? They had the car from 11 – 5 and didn’t find the problem. I was still charged over $ 50. They told me that I’d have to bring it back and just the next diagnostic would run $ 75.

I went in because my brake warning light went off. I was very impressed. Very professional, very courteous. They were honest about my not needing all new brakes — just a simple cleaning and tightening of my emergency brake. They could have soaked me for $ 400, but gave me what I really needed. I plan to come back for my timing belt and water pump when it’s time. I will definitely be back!

We knew what our car needed done and these guys seemed honest and didn’t try to add on anything extra. Price was competitive. We will use again.

I came in for rear brake service and an oil change. I already knew what my vehicle did and didn’t need. After reading other reviews on Unilocal I wasn’t sure what to expect. I figured they would tell me my vehicle needed this or that fixed, but they held true to what I knew my vehicle already needed. These guys were honest with me an from what I observed were with other customers. Also, I expected the cost of service to be much higher than what I paid. I’ll be back!

I went in for a rear brake job, wound up spending over $ 800; reviewed the bill andseems tohave duplicate charges. In process of having attorney look into matter.

My initial impression of Brakes Plus was poor when they took 45 minutes past my scheduled appointment time to get my car into the garage, but the experience proved to be worth the wait.
I came in with groaning brakes and screeching pads and I left with a car that felt new again. They discovered problems (And let me go into the garage to verify them myself) that the local Ford dealership neglected to inform me about. I brought my car in for brake service and they actually serviced my brakes. They did not try to push any unnecessary services besides a brake fluid flush, which I told them to go ahead and do since it hadn’t been done while I had owned the car.
The employee I worked with was very knowledgeable (Or an amazing liar! :D) — He told me what was wrong, what could have led to the issues at hand, and what needed to be done to address them. The work took as long as they said it would and the experience as a whole was very positive. Plus, they have frequent coupons that you can take advantage of.
I did not know what to expect since this was my first interaction with Brakes Plus, but I definitely left satisfied with the quality of their work and the helpfulness of their staff. I recommend at least checking Brakes Plus out if you have brake work that needs to be done.

Recently stranded with car problems in Ft Collins. These guys were unbelievably rude, unprofessional and totally unhelpful. I was shocked by the lack of caring and lack of customer service. The guy basically was doing whatever he could to get me out of his store since he apparently had no time to help me.

This place gets a lot of business because they always have coupons out in the mail. I can’t say anything about their brake service –it sounds like they’re great to go to if you need your brakes looked at– but I took my car in for an oil change and was pretty disappointed.
They were too busy the first time I went in, so I scheduled an oil change later that week. When I came in for my appointment, I was waiting half an hour before they got to my car. After another half hour, they were finished and I paid $ 30 for the oil change. with a coupon.
And then! the cashier gave me my receipt along with a quote for some other work that «needed to be done.» This included $ 150 to change two belts. Belts shouldn’t cost more than $ 20 each, and another mechanic later told me they were fine. The Brakes Plus guy didn’t explain to me why the price would be so high, so I have to assume he thought a young woman wouldn’t know the difference. No thanks!

My car recently made a scratching sound when I used the brakes. I took it to Just Brakes and they gave me a ride home so I would not have to wait all day. It was a sudden development and the way the sounds of metal on metal I kept hearing was really freaking me out. They manages to get me in on a busy Saturday and out later that day. No appointment needed. They could not find anything and summed it as being dust more than likely making the sounds. The sounds did go away and they did not charge me a diagnostics fee either when they found that there was nothing to repair. Very nice!

Dishonest cheats.
I went to them for a basic brake repair and they charged me a thousand bucks. I couldnt say no because I am a pretty broke field technician and rely heavily on my car for my living (I was backpacking/​camping between job all summer so basically had nowhere to go) and everything I owned was in my car and this was readily apparent. They completely took advantage of the situation to screw me over. The service was not polite and often kept me waiting.
The day after the «repair» my car DIED on me in the middle of driving down Rt 287. I was luckily able to pull over without getting into an accident. Turns out it had magically sprung an oil leak like Niagara Falls. I took it back to the place and they put it on the lift, then said they thought it was a camshaft leak and, apparently, «they can’t fix that kind of oil leak.»
So after blowing $ 1000 on an overpriced brake job, I was forced to spend another $ 400 to repair an oil leak they GAVE my car. There goes a paycheck or two.
Thanks for nothing Brakes Plus.

Brakes Plus has always been great! They are very honest. I had to get my air conditioning fixed and they had me in the next morning. They are very timely.