AAMCO Transmissions & Total Car Care

We are thankful our transmission was able to be fixed and the technicians were really knowledgeable but the customer service sucked and it took way to long to get parts in. And they had no communication with us as to when anything would be done.

This shop is part of AAMCO Colorado — and as part of that chain they offer free multi-​point transmission inspections. I called two AAMCO Colorado shops because I wanted to schedule an inspection. The first AAMCO Colorado shop refused. They said they «don’t participate» in the free inspections. This shop said they do so I scheduled the appointment. The tech on the phone asked if I could drop the car off on Thursday night so they could look at it Friday morning. I told him I did not live in Fort Collins so I would rather not make the extra trip. He said that would be fine. He told me he could schedule our car for 10:30 on Friday morning. He had an inspection to do at 10:00 and then our car would be next. I said great and we set up the appointment.
When I came in to drop off the car at the counter, the tech working that day was really rude and very short with everyone. He clearly was not happy. I handed him my keys and gave him the information. Then he said, «they told you we would need the car for 4 hours right?» I told him no; nobody told us it would require 4 hours, and I drove from out of town to bring the car in. I could not sit there for 4 hours waiting. He handed me the keys back and didn’t say a word. He clearly did not want to do the inspection to begin with.
I called some other AAMCO Colorado shops and they all agreed a transmission inspection typically takes less than an hour and no shop needs 4 hours to do this. The technician at this shop was obviously trying to get rid of customers. He was too busy or too uninterested in working to honor the appointment we made. And he was quite the jerk about it. Do yourself a favor and avoid this shop. If this is how they treat a potential customer, imagine what they are doing to people who have trusted them with their car. Stay away! Frankly after one AAMCO refused to perform the advertised free inspection and this shop wanted to keep my car for most of the day to do so, I doubt I will ever do business with any AAMCO ever again.

Brought it in for warranty work, and although it did take longer than I would have liked they worked very hard to resolve the issue and they really stand behind their work.

If there was a Zero star option I would do that! My husband has had his car in 9… yes 9 times in the last year. The job was originally to put in a rebuilt transmission. It has leaked, brought it in, two weeks later, leaked, two weeks later, and so on and so on. They were forced to pay him back for a new tire and 2 alignments because they didn’t find it necessary to do an alignment when working on the transmission which was completely untrue. Now he finds out they busted a ball joint and neglected to put in a cottar pin as well as slamming on a bolt that was misaligned when screwed on.
Honestly, I don’t know how much more we can take. And to top it off, the front desk acts as if they have never laid eyes on him before even after 9 times in their shop.
Crappiest work we have ever seen and would not recommend this company EVER!!!

The staff is friendly and professional but my vehicle is worse off now than it was before I brought it in.
Originally I had trouble changing gears (manual transmission). So I brought it in and they replaced the clutch, resurfaced the flywheel, and replaced the master and slave cylinders for the hydraulic clutch. It wasn’t cheap.
It’s still just as difficult to change gears now, plus the transmission now makes some horrible noises, it’s very very shaky/​juddery when taking off, and the starter stopped working (the starter is attached to the flywheel). It’s more difficult to drive now than it ever was before.
So a boatload of money ago I had far fewer problems than I do now.
I brought it back to them and they thought everything was fine. Oh well.

When I think mechanic I always hear these horror stories and it makes me worry. Fortunately we are blessed to have many in our area and this is one of them.
We took a car in and they gave it a look and rather than charge, they do it as a service. The work needed was not necessary and they told me so. I mean wow, what service.
The prices are very good, but what makes it amazing is the integrity and level of service.