H&R Block

I’ve been to this location twice: once a couple of years ago for a double-​check of our self-​filed return, and recently for the preparation of my family’s 1040.
PROS: Convenient location and hours. Never kept waiting. Staff is friendly and helpful. And our tax preparer was very thorough and worked hard to make sure we go the best refund we’re entitled to. Her advice will be useful for the coming year. There is definitely a value to having a real person to talk to during tax prep, rather than using an online service.
CONS: I’m not sure the $ 383 we paid was commensurate with the services provided. While it’s true the Schedule C for my wife’s small business and our mortgage interest deduction added a tiny bit of complexity, it couldn’t have added more than 20 minutes to our preparation session. I also felt that the advice we received was mostly the same as what we might see using H&R Block’s online tax software, which last year cost us under $ 100 for state and federal. (I imagine that Schedule C would cost a tiny bit more, but not that much more.) [Edit: My wife just reminded me that Schedule C on H&R Block’s online website is included with the cost of the federal return.]
I was also disappointed to not have the option to get our return in electronic format. Our preparer was confused when I requested a PDF copy (suggesting that might something for a computer whiz), and handed us 30 pages that I will need to scan myself.
Even worse, our preparer had no access to our past returns filed using H&R Block’s online software. We had to e-​mail her a copy! (Luckily I was able to do so from my smart phone.)
I can’t help but notice that the tax preparers in this office fill out tax forms using online tools similar to what H&R Block offers their online customers. Why did I pay $ 383 for preparation this year? I’m not entirely sure I’ll do this again.

Clean and friendly environment. Concise and direct questions got us a tax refund we were satisfied with. Linda Hough provided excellent care and made the experience painless.
Would definitely recommend this H & R Block to friends and family.

Mary Johnson is great! She is knowledgeable and friendly!
I had a complex situation and she explained things in a way I could understand.