Tcf Bank

On a Saturday we didn’t think it would be that busy.
First off, calling to see whether they have services available on the weekend is an ordeal. There branch number is not published, you have to call the 800 number, they call the branch and then relay the information. Okay.
We needed a notary for some documents. There was one couple ahead of us. The teller told us it would be about 15 – 20 min. No problem. 15 – 20 min turns into about 50 min. I understand we have to wait and don’t mind waiting, but being ignored creases me.
The lady helping the other couple was obviously busy. Another employee walks in goes back to his desk (sees there is a busy lobby with many people waiting) and basically buries his head.
Finally the lady who was still helping the other couple must have asked him to get up and help out. He saunters over and acts a bit put off and the finally proceeds to help out. I guess for a «Lending Services Manager» I would expect a little better and proactive service.
We asked him a few questions and he was like… «ummm, I don’t know».
If you’re going to convey how great TCF is and how valued your customers are then act like it. I’m so tired of lip service and no action from companies wanting my business, but couldn’t care less as soon as I’m in the door.