AT&T

i went to this location and Domingo helped me, he was amazing!
took his time, explained everything and made the experience just great!
i love love love the service he provided.
Tali

I wanted to take the time and give Sabrina Martinez praise for her exceptional customer service. Sabrina was not pushy but patient, she did not try to sell us what she wanted but sold us what we needed, she did not rush us after the sale was made but took the time to make sure we were completely satisfied with all our data transfer, she took the time to make sure we receive all credit’s available. After a couple of weeks of research to upgrade to a iphone 6S I’m sure glad Sabrina was our Retain Sales Consultant!
Will surely update if anything changes but for now I would highly recommend you seek Ms. Martinez for your A++ wireless customer service!

Kim delivered excellent customer service she was relatable, informative. She also escorted me to the door which I felt was over and above.

We were misled at this location… made us upgrade for free and locked us into a long-​term contract … withheld information … rip-​off … wouldn’t go there.

I’m giving my wonderful experience with Sabrina Martinez a solid FIVE stars. Mister and I waited approximately 20 minutes on October 12^th to order my iPhone 6. Sabrina helped me with every detail and decision, saving me money on my upgrade. She managed my expectations and didn’t make any promises. I’m glad I visited that day because AT&T has since stopped offering 2 year contracts at this store, focusing only on installment plans.
My phone arrived this week and Sabrina left me a voxmail to follow up and mentioned her hours. We stopped in today to pick up my new iPhone and Sabrina met with us in less than 5 minutes, helped me pick out a case, cables and tempered glass face and traded in my 4s for me– all in just over a half hour! AND she chose to meet with us and forgo her break. Now THAT is customer service.
Incidentally, I bought my iPhone 4s at this store in October 2011 and that experience was pretty good, too.

This the worst at&t store in existence they have the worst customer service and are absolutely horrible with managing customers. They have had me on hold for an hour to speak to a representative that is ridiculous. This store sucks!!!

Never going back to this store again! I went in to upgrade my phone and the sales rep, neikesha, kept pushing the att unite device on me. She told me my gf and I could link out iPads to it. When I went home, I discovered, I already have the hotspot option on my phone and that my att unite was useless. I went on att chat and asked them about this and the woman said I have within thirty days to return the data link. Since I was two weeks short of the deadline I went to return it but the both managers refused to take it back. They said that I only had 14 days to return it. I said that the girl on att chat said it was 30 days. He said no it’s 14! So then he said I should call att and ask them for a return package since she had clearly made a mistake. The manager, Gabriel, was VERY unprofessional. He kept laughing and giggling when I was trying to explain my situation to him. His look and demeanor looked as if he was a sales clerk. I asked him to show me how the att unite worked and he didn’t even know. He was like «this shouldn’t do this. It might be bad»
That’s where the runaround began. I went back on att chat and told the person what the att manager said and she told me she will call att tomorrow and promised to call me back with the result. She never called me back.
A few days later I called att again and they said that the girl HAD called me that night and that I didn’t pick up. Total BS; I keep my phone with me wherever I go and I had NO calls that night whatsoever. So after being put on hold for thirty minutes while the guy was allegedly talking to his manager and «higher ups» as he called it, finally he came on and said «sorry but we cannot take it back after 14 days.» He also said that they have no proof that she said 30 days by mistake. I told him that I had saved that first nights conversation where it clearly states «thirty days». I told him I can send the convo as proof. The guy said «I already spoke to (again with) the higher ups and my supervisor and we they have no proof that she said 30 days, so you’re going to have to keep it!»
So you’re telling me AT&T, that you don’t have our first nights chat on record? With the billions of other pieces of data that is easily obtainable? I bet if I was a few days late paying a bill, they would easily find that! And also tell me this, AT&T, how is it that you claim that the woman called me back the next night and that I «didn’t answer», when I did not get a single call that night. That could be proven too if you check my call log. I got NO call that night! Yeah that’s not shady business at all!
I am so close to canceling all my lines for all this stress and lying that they put me through! And I’ve been a customer with them for five years!
If I could, I’d give this 0 stars!

Absolute worst experience EVER.
I went in Tuesday night to upgrade to a 5S. My dad was paying my bill so I wanted to take over bill responsibility. I asked the girl tuesday if this was possible to do without losing my unlimited data. She said absolutely. But since my dad wasn’t there, we had to go back this afternoon. The woman was extremely unhelpful. She said it wasn’t possible and I’d lose my unlimited. She didn’t even offer to check with a supervisor after I had told her that I had called at&t multiple times to confirm it was true. She also said they didn’t have the 16gb silver in stock, and said she only had gold and black. I asked to look at the phones to compare, she refused to even bring out boxes for me to look. She told me if I couldn’t make a decision to take my business to the authorized retailer down the street. So obviously I left. Absolutely awful experience.

Came here to upgrade to the iPhone 5S. I did not originally have AT&T insurance on my contract and the rep automatically added it to my contract without telling me. Good thing I was looking at his iPad as he was speedily pressing buttons. I would have appreciated if he asked me if I wanted it or not.
Also, the tracking service for AT&T is iffy. The store rep and the confirmation email told me I would receive an email as soon as my phone shipped. I never received said email. The only way I knew my phone arrived was because I tracked it day and night.
On a positive note, the people working here are polite.

Extremely understaffed. There are two people working on a Thursday night with a steady queue of 5 – 10 customers waiting to talk to an employee. Everyone seems to be coming in with phone issues so there isn’t much else they can do but wait, but I can’t imagine coming into this store with the intent on trying to buy a phone and waiting around for an hour. The way this place is staffed it can’t act as anything more than an inefficien customer service.
They also did a poor job of keeping track of the order people came in. There was no kiosk to sign in, you had to wait until once of the guys finished a customer and then he *might* walk around and take your name down, though more likely in the order of how close you are to him rather than when you came in.
In fairness, once we finally got called the service was good.

Quick service. I stopped to swap a phone for my son and I was seen immediately. The associate that helped me was very helpful, the only problem I had was when I requested an insurance plan for my phone she added the most expense plan. Once I told her I was interest in the more expense plan she quickly removed it.

Usually, when you go to an AT&T store just to browse around you apologetically tell the helpful sales reps you’re «just looking.» Which means if you’re actually going in to upgrade your phone, they would be all over you right? I went in to upgrade my phone and was cheerfully met by Esteban, who initially seemed friendly and professional. However, the entire (~5 minute) upgrade process was extremely rushed and lacked important need-​to-​know information, so don’t mistake slick, smooth-​talking «efficiency» for great customer service!
I had a lot of questions regarding upgrade fees, insurance, and phonebook transfer, basic info none of which Esteban mentioned upfront. Seemed like he really just wanted to go back to the front and chill with his friends. Also, don’t get AT&T mobile insurance! He only said «$ 10 a month, and if you damage it we’ll give you a free replacement.» After rigorous research back home, I found out you still need to pay a $ 200 (for iPhone5) deductible if you damage it under the insurance policy. Of course, reps always push for insurance but never have I seen such lack of transparent information! I decided to go with AppleCare, which is much more worth it.
I don’t understand why AT&T calls their sales reps «Sales Consultants» when there’s really no consulting going on at all.

My 85 year old Father In Law needed some assistance with his cell phone. By the time he finished with the representative Jennifer Rodriguez, he wound up being signed up to transfer his home service to an Voice over the Internet product which required installation of an interface box, which could only handle two phones, and was not configured to work with his medical call system or anything that required more than the two ports offered. It also needed to be installed, which although simple to some was impossible for him at his age, and technical experience. After the fact AT&T would not reverse what they did to re establish his service. The manager of the store suggested we move the service to maintain the phone number my father in law had for over FIFTY YEARS, of which Verizon helped us to reestablish. This sales rep had no compassion or respect whatsoever with regards of who she was selling to. This is a complete disgrace. She was only $$$$ motivated for her own greed. There is no excuse for this type of «ELDER ABUSE» It took me, a professional in the telecommunications industry for more than 30 years, over three weeks to rectify what this inept sales associate Jennifer Rodriguez did to my father in law and also lost a 50 year + customer of AT&T’s due to their terrible service to get the matter corrected. Thank you VERIZON for your help to resolve this issue and get his phone number back!

Normally don’t write reviews of retail stores, but one particular individual inspired me to. Nevermind the fact that they have such an inefficient way of tending to their waiting customers (i.e. take Apple’s approach of taking down your name on an iPad when you enter, put your name on the board, yet somehow still be confused on what order you should be helped), no no no. The manager himself is inept. I went on a Saturday afternoon, was greeted by the iPad person, and told him I wanted to pre-​order the Samsung Galaxy Note II. He goes over to his manager Richard (remember the name), who is standing in front, on his phone, not doing anything and asks him if they’re taking pre-​orders. He tells me to speak to a customer service person. I put my name down and wait my turn. Thirty minutes later, someone comes to help me. I tell the person I want to pre-​order the Samsung Galaxy Note II. She tries looking it up in the system and has trouble finding it. She calls over her manager, Richard. He tells her to enter the SKU number, and it says it’s only available to order online. Then he leaves.
Well thank you the f*ck very much, Richard. You could have told me that when I first entered the store, but instead you sit there in plain view of everyone, playing with your phone (probably looking at pr0n) thinking you’re the sh*t in your cheesy AX shirt and your greasy slicked back hair, not doing anything. I think you’ll go far in this world.

I recently visited this location. I wa a liltle skeptical being that I have read horrible reviews about the store and the srvice, but I decided to give it a try. As soon as I walked in the stored I was greeted by a young lady at the door and she signed my name in. I waited a few minutes and a gentleman named Esteban came to help me. I was not sure about what phone I wanted to purchase, but he made my decision so much easier by showing me a few different phones and explaining their features. I was very satisfy with his service. I eneded up buying an IPhone and I’m glad I got it. I was very pleased with the store and most of all with Esteban who was very patient and helpful.
I would def recommend this store and the staff thank you!!!

AT&T sucks! Nothing but dropped calls and no reception in Forest Hills and Kew Gardens. I had a Blackberry with them before and you know what was their lame explanation for their lousy service?
Customer Service Rep — Sir, you’re not getting any reception because there are too many passing vehicles near where you live.
Me — WTF are you talkin about?
Customer Service Rep — There are many drivers that are with AT&T, because of that; they are disrupting your reception in the area you live in.
Verdict — Don’t sign with AT&T wireless.

I came here to return a phone for an account that was set up fraudulently. The Fraud Dept of AT&T recommended returning at an AT&T store. I was second on line at about 11am. The greeters at the door had me sign in, and asked me to wait. There were 3 people behind the counter. I will not say they were working, because I don’t consider playing on your cell phone and joking with your «coworkers» while people are standing on line being ignored, working. I stood there for over 10 minutes. Not one of them looked up to acknowledge us. I asked the greeter what was going on. She said, please wait one moment. Another 5 minutes past. The woman on line in front of me said she had already been there 10 minutes before I arrived, and they hadn’t taken even so much as looked at her. At that point I walked out, since I was already there close to 15 minutes and no closer to receiving any help.
AT&T has a horrible reputation as far as calls dropping, etc. Now they can add poor customer service to the list.
I wouldn’t recommend doing any business with this company until they take a good look at their business practices.

This AT&T store and like a few others of the ones I visit was pleasant in customer service. The guy was friendly and helped me in returning a phone. The one thing I will say about AT&T is that their «authorized list» protocol needs to be properly tweeked. I called the customer service center and the primary account holder added me yet when I made not one, not two, but 3 different trips to different AT&T stores they gave me the same load of bull about I’m not on the list. That is something that needs to be addressed. In addition, I’m sure I’m not the only one fuming about the extra late release of Samsung Galaxy S2 for AT&T…it is embarrassing that AT&T have to compete with IPHONE 5 when they had all the time in the world to dominant the phone wars had they not delay the release for 5 months and counting (Octorber 2^nd is the phone release date fyi… via AT&T twitter)…I’m sure Sprint is giddy over AT&T’s hiccup as will Verizon…

I felt the need to write, because the salespeople here really were quite helpful. Maybe there’s been some change of the guard, because I brought in my busted blackberry the other day, and everyone was super helpful.
Now if only AT & T would upgrade their goddamn service, I would like this big corp. more…

Every time I visit this AT&T location all the staff are unavailable or insufficent as I was never well received with a warm welcome or the typical «are you finding what you need for your purchases?» ABC selling techique strategy. I encountered a problem with my BB of five months as the header to my mobile web pages completely disappeared, which I rely on yet an inconvenience. Not one staff were able to resolve my issue or understood my problem despite of hollering many associates’ attention umpteen times.
Customer service is not knowledgable and very abrasively rude in typical New York fashion. All employees are either surfing the web on Facebook, Twitter, MySpace, Meetup or Google for personal usage rather than job related usage plus the added constant mingling among employees of non-​job related socializing. They treated the AT&T store like a nightclub minus the alcohol and loud club music.
This AT&T location sits on 71^st Avenue with the «Boulevard of Death» and Austin Street (shopping and restaurant street) as cross streets in Forest Hills, NY.