St. Bernardine Urgent Care Center

I called because I wanted to know if they are providers to my insurance and the girl says we take all insurances so I said yes but are you providers and she said you would have to check that with your insurance. I’m sorry but I work in the health field and as a provider you should know not have patients call.

I took my wife here yesterday for what turned out to be a middle ear infection. The building and waiting room were clean and the staff were very pleasant. Although they were busy, they kept everyone moving so the wait wasn’t very long. Every single person that was called to the back for care was greeted by an employee/​care giver who apologized for the wait (even though it wasn’t bad!). The Physician Assistant and the other care givers were very patient with my wife and explained everything to her. They even made the insurance process very easy by coming to her in the patient room vs waiting until she went to the «check out desk.» Overall, a great experience. We’ll be back for sure.

Just took my mom to this place waited for 5hrs to tell us to just go to er for her stomach pains. They’re no DRs only PAs. The medical assistant in the front was rude like she didn’t want to be there. Its not our fault she gotta work on new years eve. Shes here to help ppl. Needs to take that attitude for when she gets home. It was horrible! as I asked around the patients there, they were in the same predicament. Only seen PAs thats telling them to go see er. I think they just rush patients out because it’s the holiday & minutes before closing. Which isn’t fair at all because we were there for hours. Maybe they need some actual DRs in, to give patients better advice. They don’t even have you fill out paper work they have you stand in front of them telling them your name, #, address, & social where everyone can hear. I work in the medical field they do not need to know the social # As I declined to give that info she gave me an attitude. Next time I’ll take that drive to Montclair medical ctr and be in and out. I just thought this place was closer but not worth the wait obviously. Do not waste your time. You’ll wait forever and won’t get help.

I’ve been coming here for years and I’d say the pass year it’s gotten so bad! Now I just came in and you no longer fill out paperwork they have you wait in line and one at a time you have to tell a lady at the front desk ALL your information! Everyone can here everything … She asked me my NAME, MY ADDRESS, MY Phone AND THE LAST FOUR NUMBERS OF MY S. S Number … I could here everyone information on top of my they wanted to see the doctor… This will be the last time I come here… I’ll drive to Rancho…

I was not feeling well, Unilocaled nearest urgent care. I walked in and within minutes I was admitted by a friendly RN. The staff is efficient and friendly! I was seen within minutes and I will definitely come back if I ever need after hour care. Thank you for being kind and understanding when I was not feeling well! I recommend this location for urgent care needs.

The front desk staff is very rude, not helpful at all! I have been waiting for 4 hours now & have not yet been seen by a Dr. I will never come back here again!

My son was miserable! He had a lingering cold that was setting off his asthma, and congestion that wouldn’t quit. We were seen pretty quickly by Anthony, who has seen all my children at some point. He is always very efficient and knowledgeable, with excellent bedside manner. Quite honestly, he is better than our own primary care physician. My family has been coming here for about two years for urgent issues, (i.e. asthma, infections, possible fractures, etc.), and will continue to do so for years to come.

Horrible. Went there a couple months ago because my daughter had what looked like a ring worm fungus. It was itching bad and was getting worst so I took her to this urgent care at like 9 pm. They were close to us and open that late. We filled out paper work waited like 1 hr. Then we got called to the back. After 25 min of waiting a man came in who wasn’t a Dr. And looked at her Arm and said immediately it was ring worm. He was in there all of 1 minute then left. So we got a prescription for some cream. After 2 months it wasn’t gone and it looked worst and looked to be spreading and now it was itching even worst. This was Monday Aug 17^th. So I went back because her primary Dr couldn’t see her until today (Wed 19^th) This time we waited 3 ½ hrs before being seen then the Dr. Comes in says yes it’s ring worm and prescribed a «Stronger Cream». She didn’t spend more than 2 minutes. All she did was peak at it for a second. So we go out in the lobby to wait for the prescription and discharge papers. Waited 30 more minutes for that. Today I took her to her primary Dr., She spent time examining both her leg and Arm. Urgent care never asked to see her leg even though we told them there were two locations. Her Dr. Said it was not a fungus (ring worm) that it was in fact Excema. So after 350 cash on the first visit then whatever they charged the insurance for this last visit she was misdiagnosed by incompetent Dr.‘s or whatever they are. We were putting fungus cream on Excema for two months then a stronger dose for a couple days. She missed some school because ring worm is contagious. Excema is not. Thanks for wasting our time and ripping us off! Do not go to this horrible chop shop, what a poor excuse for an urgent care. Negative stars!!!

The receptionist are very unfriendly. When you would ask them a question they answer back with attitude like they couldn’t have the time of day to bother with you. I used the «inquicker» thing online which is basically like an appointment. They say you do this so you don’t have to wait when you get to the urgent care. However that is complete bologna. I was suppose to be seen at 12:30 pm but I wasn’t seen until over 2 hrs later!!! I didn’t leave the place until 3:30pm. This place is way understaffed so keep that in mind when you come because I’ve had shorter waits at the emergency room.

I don’t usually take the time to write reviews but my experience here was just terrible. This place is an absolute JOKE! Don’t worry about making an appointment before going in, it will not make a difference in the wait time whatsoever! Had a 12 o’clock appointment and was not called back to have my vitals taken for over an hour. Then was sent back to wait in the lobby for another 45 minutes before I was actually called into a room. I then sat in the room for another 30 minutes before the doctor came in. Their only saving grace was that the doctor that saw me was really nice and helpful. The woman that was working the front desk was very unpleasant. I do not recommend this facility and i will not be returning! UGH!

Had a great experience, so thankful to find this place!

The wait time is beyond ridiculous even with an appointment, after the initial brief with the doctor it took over an hour for him to come back with the antibiotics. Worst urgent care I’ve ever been to!

This Urgent Care used To be The place to go. Until everyone found out about this place and on most days they only have one doctor. They need at least 2 – 3 doctors here. The Receptionists are usually very rood and do not greet me or tell me what I need to fill out. They act like I am bothering them when I ask a question. I do not recommend coming here unless you absolutely have to. They look at everyone with disgust. Needs to hire better front desk staff.

I would never ever return to this urgent care — arrived at 10AM with my daughter and she was not seen for 2 hours for just her vitals to be taken — the nurse informed me that the Urgent Care didn’t have power until 10AM and because of that, it would be another 2 hours before my daughter was seen. Why neither of the two receptionist didn’t share that when I signed in is? I know most urgent care’s have a wait but we didn’t leave until 3PM — by that time, I was beyond upset. I honestly believe the only reason I didn’t wait longer is because I stood at the counter after my daughter saw the doctor so they could rush on my exiting paperwork and get me her prescriptions. I truly felt sorry for all the people in there who had young children and were crying and tired and hungry. Never again will I return.

Slowest urgent care!!! 2−½ hours to be seen so not worth it!!!— I’d rather be at home and get better than be at the slowest urgent care

This place is ridiculous! I waited an hour and a half to get called inside and once the doctor saw me, all he did was look at my throat and said nothing about my diagnosis. This is seriously what he said when he came in, «so, what are you here for?» Not even a «Hi» or anything! What a jerk. I don’t recommend this place at all. Seems like they’re always rushing just to ger rid of patients and they don’t really check what’s wrong with you. You wait for 2 hours and they dont even check you for a full minute! Don’t come to this place!

Receptionist was very rude, I understand it’s busy but guess what it’s flu and cold season. If you don’t line your job that’s your fault not ours. We are the patients, a smile wouldn’t hurt anybody. Grab a snickers or something.

Was there last night and the staff was amazing, so quick and so nice. It was just an all around wonderful experience

Be very careful. Lazy billing department failed to submit authorization request to my insurance. As a result I was stuck with the bill. Phone calls to billing department are never returned. Maybe they are on an extended lunch which explains their laziness

BEWARE if there is a difference in your hospital co-​pays versus your urgent care co-​pays. If so, DO NOT GO THIS FACILITY FOR TREATMENT.
I went to this particular facility in Feb. 2014. I received a bill which did not match my urgent care co-​pay per my plan. I called CS and requested an EOB, which to this day, I never received. I spoke to several CSRs including Dominic G. who assured me my issue would be handled. I never received a call from CS so once again, I’m trying to handle this matter on my own. I finally did receive communication from the billing department… it was a ‘Dispute Form’ which was not what I requested. I wanted an EOB with showing the actual code submitted to my insurance company.
Several months into the matter, my insurance carrier, BCBS, had to intervene on my behalf to settle my billing dispute. Because Dignity Health is owned by St. Bernardine’s Hospital in San Bernardino, the urgent care facility bills as though you were seen in a hospital emergency department! Dignity Health can bill using codes as though it was a hospital facility, and NOT the urgent care center it TRULY IS! Dignity Health submitted separate bills to BCBS from the treating doctor as well as the hospital itself. I now owe more than I would have if this had been billed by Dignity Health as an urgent care visit. This is just one more way for the hospital to bill and receive money deceitfully.
This explanation did not sit well me. This wasn’t right, there was something else I could do so I googled American Medical Association for the correct CPT code for the urgent care visit. I called St. Bernardine’s CS. I spoke to Brittany, explained the coding/​billing dispute. I told her what CPT code should of been used. Code 456 was submitted to BSBC which is for a hospital/​urgent care facility and the hospital billed me for the higher copay amount. I am now filling a claim against these charges
Dignity Health should code correctly with a patient visiting an urgent care, NOT under the guise of patient visit to a hospital, just because it’s owned by a hospital. Bill it as it is, not what you can get away with. Shame on you Dignity Health and St. Bernardine’s!!!
UPDATE: The response from Mr. Glass regarding my review is incorrect. Your position is with nursing, not billing therefore perhaps someone from the billing department should respond regarding accurate use of CPT and ICD-​10 codes.