Lance Douglas – State Farm Insurance Agent

Unprofessional. I was a customer for about 10 years and many of my family members have been customers for years as well. I decided to shop for other insurance in an attempt to lower my premium. I found the same coverage with AAA at nearly half the cost.
When my wife called to cancel Lance became very condescending and insulting to her because we were canceling our coverage. He advised her that she was too young and naïve to make the right decision, told her she didnt know what she was doing and that we would call him later telling him it was a big mistake and beg for him to fix it… as you could imagine we cancelled.
As we had already paid for the months coverage, we recieved a letter from state farm confirming our coverage would be cancelled on the first of the following month. When our new insurance agent called Lance’s office, she was told that our coverage was cancelled the day we call.
Lance is nice as long as things are going his way. As soon as they arent, he will become unprofessional and childish. I strongly recommend taking your business elsewhere.

This agency lacks the ability to resolve issue in a constructive manner with clients. I am made a huge mistake attempting to deal with a local agency to home, and I would courage anyone to go elsewhere.

Lance Douglas has been my insurance agent for the past 13 years, he is the most honest and trustworthy person I have met in a really long time.
Few years ago when my vehicle was stolen from my driveway he guided me step by step thru the entire process. I know he’s a person I could count on for anything, also when he’s out of his office his assistant Roxanne also takes care of business. I will never switch insurance agents or companies.
I would recommend Lance and state farm to anyone. Like the commercial jingle says; like a good neighbor Lance Douglas is there!

Lance Douglas has been our Insurance agent since around 1989… He is the most honest and trustworthy person I know.
There are no words good enough to say how I feel.
If you want to feel secure and protected with your insurance needs, then Lance Douglas is who you need.

Lance has been my agent for countless years including 3 cars. He’s made everything super easy for me. I’ve never had an issue with my coverage or my statements.
I now live 20+ miles from his office and work 45+ miles from him and I still wouldn’t go anywhere else :)

Do not associate your self with this agent! Unless you like to have unauthorized charges monthly without any logic reasoning go ahead and sign up. If you make any changes to help lower your plan he will increase anything to continue charging higher prices. Not only is this fraud, he is racist amongst the latino community who are afraid to voice their word.