Adriana’s Insurance

On December 20^th 2015 I was in an automobile accident in my new 2015 Nissan Sentra that I owe let’s just say twenty thousand and some odd dollars on. Long story short my claim was denied by Alliance United due to the fact that I supposedly signed on the declaration of my policy that incase of an accident if someone else was driving my vehicle collision wouldn’t be covered. The driver who was driving my vehicle is not on my excluded drivers on my policy, does not live with me and does have a valid California drivers license. It took Alliance United, Adriana’s insurance as well as their corporate office a month to send me a copy of my original policy that I e signed over the internet. Needless to say when I received my policy I physically took it in an demanded that they show me where on the policy did I sign such a thing and they could not pin point where. I called count less times and left both verbal as well as voice messages and not once was my call returned and all I wanted was a copy of my policy that I signed. Antonio a supervisor at Adriana’s insurance is currently helping me out with this whole situation. I will post an update next Monday.

Cant say Ive had insurance with them but while on hold, this automated lady starts speaking first in english, than repeats in spanish! If I want to hear spanish, ill push 2. Don’t make me sit and listen to that jibber jabber.
thinks not!

Ive been asking around and some ppl gave bad review but it was mostly about the customer service and i decided to go with them anyways and so far ok. but will review again soon

Was one day late on my insurance and they wanted me to restart my whole policy which i thought was complete crap. Really one day… ?? Never again will I get insurance from you.

Update: after constantly calling the customer service manager (who is by the way awful, scheming, and vindictive) I have been promised a semi-​refund. However, after almost 2 months «it is being processed.» Every time I call the main office the manager is at lunch or not in yet. When I call the actual branch no one seems to know what I’m talking about, and the manager is conveniently never there. Please save yourselves a headache and purchase insurance from agents with an an intelligence of that higher than a rock.

everytime i come to make a payment i am waiting forever and i am always always told to pay a different amount and it not just a few dollars in talking like $ 50 dollar differences here! i have finally had enough and will be getting a new in company next month

This company fooled me with their promise of cheap rates. Apparently they make their money back by providing awful customer service, and giving people the run around when they need help. Their practices constitute fraud in my mind.

I’m a new customer here and got full coverage for $ 63.00 a month. So far so good here